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Year: 2019
Date: 28 May, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The care provider calculated the refund to Mrs A's estate but did not refund the whole amount she had paid for the six days between the award of full NHS funding and her death. It should reimburse the outstanding amount. It should also have explained more clearly why there was a delay between November and April in its responses. The care provider should apologise to Mr X and Mrs Y for that delay.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: health services and insurance
Source of Data: (click here)