Basic Search  |  Summaries  |  Advanced SearchPenalty: £200
Year: 2022
Date: 11 February, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained about the care provided to his mother Mrs Y at the care provider's care home. There was fault as there were delays in answering her call bell, in sorting her email access and in discussing her meal preferences. The care provider has agreed to apologise and pay Mrs Y £200 to acknowledge the distress and frustration this caused. There was no fault in its involvement in arranging a wheelchair. I have not investigated the care provider's refusal to accept Mrs Y back after a hospital admission as it is unlikely I would find fault as Mrs Y's needs had changed.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)