Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2023
Date: 3 February, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained the Care Provider overcharged her mother from June 2019 until November 2021 for nursing care rather than residential care. We found fault with the Care Provider for failing to transfer Mrs X's mother to a residential bed sooner. The Care Provider agreed to our recommendation to provide a rebate to Mrs X's mother for half the difference in costs between a residential and nursing bed from 19 August 2019 to 29 September 2019. The Care Provider also agreed to provide a rebate to Mrs X's mother for the full difference in costs between a residential and nursing bed from 30 September 2019 to 5 November 2021. And, the Care Provider agreed to apologise to Mrs X and pay her £100 for the frustration and inconvenience caused through its poor handling of Mrs X's complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)