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Year: 2023
Date: 9 March, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained about the care Barchester Healthcare Homes Limited (the Care Provider) provided to Mr Y at the end of his life. He says this caused them both significant distress. We find the Care Provider was not at fault in most of the issues he complained about, but it did cause significant distress when Mr Y's bed crashed down unintentionally. We recommended the Care Provider apologise, check all beds for similar risks, and put in place a strategy to avoid similar incidents in future. It agreed to do this.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)