Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2022
Date: 29 September, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complains about the standard of care provided by the Care Provider. The Care Provider is at fault for failing to retain and record interventions which has caused uncertainty about whether it cared for Mrs C's mother, Mrs D, properly. The Care Provider has accepted some fault, apologised, agreed to pay Mrs C £500, and take action to improve future practice. To reflect the further faults I have found, the Care Provider has agreed to make further service improvements including reminding staff about recording contemporaneous daily records and completing nutrition and toileting plans.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)