Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2021
Date: 25 October, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained about the poor care his late father, Mr Y, received from Barchester Healthcare Homes Limited. The Care Provider was at fault as it failed to recognise Mr Y was seriously ill and did not take appropriate action. There were also errors in communication and record keeping and Mr Y's individual needs were not considered. The Care Provider has agreed to apologise and pay £300 to Mr X and the family to acknowledge the distress caused by the poor care Mr Y received. The Care Provider will also review staff knowledge and understanding in relation to the poor care which was delivered.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)