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Year: 2021
Date: 24 August, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X complained about how the Care Provider billed her for her mother's care fees. The Care Provider was at fault for delays in sending Miss X suitable written information on the fees and for delays in contacting Miss X for outstanding debt. This caused her distress. The Care Provider has already remedied this injustice by cancelling around £23,500 in care fees. It has agreed to remind its staff to respond to correspondence promptly to prevent the fault occurring again.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)