Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2020
Date: 5 August, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: There is insufficient evidence to suggest the Care Provider should have sought medical attention earlier. The Care Provider has accepted and apologised for some service failure. The Care Provider's contract is unclear about when a person should receive a refund on fees, they have pre-paid. The Care Provider has agreed to consider its contract in light of this statement and make a reasoned decision about whether in this case it will refund any fees. There was delay in the complaints process and the complainant has gone to considerable time and trouble in pursuing this complaint. The Care Provider has agreed to make a payment to the complainant to reflect his time and trouble.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)