Basic Search  |  Summaries  |  Advanced SearchPenalty: £5,000
Year: 2019
Date: 25 September, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains about the quality of care provided to her husband, Mr Y. She complains the Care Provider has failed to properly implement conditions attached to Deprivation of Liberty Safeguards for Mr Y since October 2016, which related to activities to occupy Mr Y's time and to manage his interaction with another resident. Mrs X says she had to move Mr Y to another care home in April 2018, when his health and well-being deteriorated further as a result of poor care. Mrs X is unhappy with the Care Provider's refusal to refund all the upfront fees she paid on Mr Y's admission. The Care Provider has already offered Mrs X a payment to remedy the faults it identified with her husband's care and the service to her. The Care Provider has accepted the Ombudsman's finding of an additional fault and agreed to provide further remedy.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)