Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2019
Date: 14 January, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Barchester Healthcare Homes Limited acknowledged that it had not handled a complaint about its resident's care well and should have addressed issues earlier. It has now made improvements and continues to monitor how it meets the complainant's needs. The Provider did not consider the time and trouble it had put the complainant's representative to. It has agreed to apologise to the representative and pay her £150 in recognition of the impact on her.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)