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Year: 2021
Date: 30 July, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs D complained the Care Provider was at fault when it cared for her mother Mrs E, who contracted COVID-19 when in its care. We do not find fault in the care Mrs E received or the decision of the Care Provider to stop visits to its homes. But we do have some concerns about the Care Provider's disclosure of information regarding infections. We also find there was some poor communication between Mrs D and the Care Provider after Mrs E passed away and in its handling of her complaint. This has led the Care Provider to make apologies to Mrs D. It has agreed to also put a note on its files regarding the finding of this investigation in accord with Mrs D's wishes.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)