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Year: 2021
Date: 13 January, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complained the care home failed to provide the contracted accommodation she agreed to. The care home has accepted fault for not providing the contracted accommodation and delays in handling the complaint. The care home reduced the balance owed by £2,000. The Ombudsman considers this reduction a suitable way to remedy the injustice caused. The Care Home offered to remove the final seven days' worth of charges due to Ms X vacating the room. The Ombudsman considers this reduction appropriate.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)