Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2021
Date: 28 October, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr C complains the Care Provider failed to secure extra support for Mr D. The Care Provider is at fault for failing to assess and document whether Mr D needed one-to-one care. The Care Provider's contract is also unclear about when it will provide extra care. As a result, Mr C has the uncertainty of not knowing whether the additional care was necessary and whether the time, trouble, and anxiety of securing another care provider was warranted. The Care Provider should pay Mr C £150, review its contract and remind staff about recording key information.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: care homes
Source of Data: (click here)