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Year: 2019
Date: 27 March, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms C is unhappy about the way in which the care provider has dealt with an increase in Mr D's care home fees, as well as his final bill. The Ombudsman has upheld Ms C's complaint. The care provider has agreed to provide an apology to Ms C, revise its final bill and share the lessons learned with relevant staff.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)