Basic Search  |  Summaries  |  Advanced SearchPenalty: £980,000
Year: 2015
Date: 18 December, 2015
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: BES Commercial Electricity Ltd and Business Energy Solutions Ltd agreed to pay fines of £2 plus £311,000 compensation and £668,998 redress payment to charity in settlement of a finding by Ofgem that the companies failed to have customer service, contracts, and complaint handling within licence requirements.
Action Type: agency action
Settlement Type: settlement with Ofgem
Agency: Office of Gas and Electricity Markets
Source of Data: (click here)