Basic Search  |  Summaries  |  Advanced SearchPenalty: £200
Year: 2021
Date: 12 February, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained about the care provided to his late mother, Mrs Y, at Darwin Court Care Home. There was no fault in the personal care provided to Mrs Y or in the way the care provider investigated an allegation she was assaulted. There was fault when it moved Mrs Y to a high dependency dementia unit without involving relatives and in its failure to clearly explain how funded nursing care affected the care fees. Mrs Y was not overcharged for her care but the care provider has agreed to apologise to Mr X and pay him £200 to acknowledge the distress and uncertainty caused by these faults. It has also agreed to review its procedures to prevent these faults recurring.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)