Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2023
Date: 3 August, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained that her mother, Mrs Y, contacted the care provider who arranged for someone to take her out into the community. Mrs X says Mrs Y was told this would be free of charge, but invoices were sent to her causing distress. We found the care provider failed to give Mrs Y written information about costs at the outset and failed to keep notes of telephone conversations. In recognition of the injustice caused the care provider has agreed to apologise to Mrs Y and make a payment to her.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)