Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2021
Date: 12 August, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained that the Care Provider withdrew escorts for Mr Y's appointments at short notice causing Mrs Y significant and undue distress. She also complained about the way the Care Provider dealt with Mrs Y's complaint about this. We found the Care Provider gave too short notice to Mrs Y and did not respond to her complaint appropriately. We recommended the Care Provider apologise and take action to avoid similar problems in future.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)