Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2023
Date: 7 March, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X complained on behalf of her mother, Mrs Y, about the service she received at Lakelands Lodge over four weeks. She said Mrs Y was unrecognisable after her stay. We found the care fell significantly below that to which she was entitled, and the Care Provider caused Mrs Y actual harm and distress. It also caused significant stress to Miss X. We recommended the Care Provider apologise and refund the full amount of Mrs Y's stay. The Care Provider agreed to this and had already recognised the problems and made improvements to avoid similar problems in future.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)