Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,250
Year: 2023
Date: 14 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's handling of reports of damp and mould within the resident's property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was severe maladministration in the landlord's complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of £1150 already offered