Basic Search  |  Summaries  |  Advanced SearchPenalty: £5,700
Year: 2023
Date: 13 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found severe maladministration in the landlord's handling of the resident's reports about the condition of the flooring at the start of the tenancy, service failure in the landlord's handling of the resident's reports about the heating, service failure in the landlord's handling of the resident's reports about the door entry system, severe maladministration in the landlord's complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)