Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2022
Date: 17 July, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We found staff from the Nursing Home failed to take Mrs U to the toilet when she asked. The Nursing Home also did not keep full and accurate records. By not taking Mrs U to the toilet when she asked staff were not adhering to her care plan and this affected her human right to be treated with dignity. Poor record keeping hindered our investigation and means we cannot provide Mrs U's daughter, Ms M, with a clear answer to her complaint. We also found the Council did not update its access system and sent a male carer which was not in Mrs U's care plan. We are satisfied with the steps it took to remedy the injustice to Ms M. We recommend the Nursing Home apologise, make service improvements and a time and trouble payment to Ms M to address the faults we identified.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)