Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2021
Date: 16 March, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs D complained about the quality of care her late mother, Mrs E, received from the Care Provider. She also complained it failed to address her complaints. We find the Care Provider caused injustice when it failed to keep accurate records, failed to adequately care for Mrs E, failed to follow Mrs E's care plan and failed to communicate effectively with Mrs D. The Care Provider also failed to deal with Mrs D's complaints according to its complaints policy. The Care Provider has agreed to our recommendations to address the injustice caused.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: retirement communities
Source of Data: (click here)