Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2023
Date: 29 May, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complained that a Care Provider failed to maintain up to date records and care plans for her mother and it failed to refer her mother for a Continuing Healthcare (CHC) checklist to establish if she qualified for CHC. We found there was fault by the Care Provider. We recommended the provider allocated a single point of contact to help Ms X resolve the matter, made an apology and a payment and reviewed its policies.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: retirement communities
Source of Data: (click here)