Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2021
Date: 8 March, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained that Anchor Hanover Group (the Provider) failed to prevent her mother, Mrs Y, from falling and breaking her hip. We found fault with how the Provider assessed the risks to Mrs Y and how it handled Mrs X's complaint. However, this did not contribute to Mrs Y's fall, so did not cause the distress Mrs X claims. The Provider has apologised for the distress caused by how it handled Mrs X's complaint and made service improvements. We consider this is a suitable remedy so we have completed our investigation.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: retirement communities
Source of Data: (click here)