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Year: 2019
Date: 8 July, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr C complained the care home prevented him from visiting his mother for a week during a norovirus outbreak. Mr C says this was not in line with Public Health England guidelines. The Ombudsman found fault, particularly in the area of record keeping and the way it responded to Mr C's complaint. The care provider has agreed to apologise to Mr C for this and share the lessons learned with its staff.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)