Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2021
Date: 31 August, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms J complained the Care Provider caused her late grandmother an injustice by failing to follow her care plan and its procedures. She also says it failed to communicate with her properly. As a result, she says she and her grandmother experienced distress, and she had a loss of opportunity to visit her during COVID-19. The Care Provider agreed it was at fault for failing to follow its procedures when moving Mrs X. However, we cannot say if this caused the fracture to her leg. We also found it caused a short delay in calling an ambulance and did not call Ms J as agreed when it arrived. The Provider has agreed to apologise and make payment to Ms J to remedy the distress it caused.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)