Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 28 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's response to the residents request for replacement windows and doors. In accordance with paragraph 52 of the Housing Ombudsman scheme, there was service failure in the landlord's complaints handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £200 already offered