Basic Search  |  Summaries  |  Advanced SearchPenalty: £880
Year: 2023
Date: 28 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in respect of the landlord's response to repair needs following water ingress. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's complaint handling and the level of compensation offered.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Replaces landlord's previous offer of £285