Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2023
Date: 19 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord's handling of the resident's request for service charge information for the financial year 2020-21. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was a service failure by the landlord in its handling of the associated complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £90 already offered