Violation Tracker UK Individual Case

Company: Royal Bank of Scotland Plc and National Westminster Bank Plc
Current Parent Company: NatWest Group PLC
Penalty: £2,800,000
Year: 2011
Date: 11 January, 2011
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: RBS and Natwest paid a £2.8 million fine in settlement of a finding by the FSA that the companies had inadequate handling of customer complaints.
Action Type: agency action
Settlement Type: settlement of FSA Decision
Agency: Financial Services Authority
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: government-owned
Major Industry of Parent: financial services
Specific Industry of Parent: banking & securities
Source of Data: (click here)