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Violation Tracker UK Individual Case

Company: Bupa Care Homes (BNH) Limited
Current Parent CompanyBupa
Penalty: £300
Year: 2023
Date: 13 February, 2023
Offence Group: safety-related offences
Offence Type: care quality violation
Violation Description: Mrs D complains that the care provided to her late mother, Mrs J, in Hutton Village Care Home, operated by Bupa, was inadequate. We found some of the care provider's actions caused uncertainty to Mrs D and distress to her late mother. The care provider has agreed to apologise, make a payment to Mrs D and reduce the care fees to remedy this.
Agency: Local Government and Social Care Ombudsman
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: healthcare services
Specific Industry of Parent: health services and insurance
Source of Data(click here)