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Violation Tracker UK Summary for Offence Group

Offence Group: consumer-protection-related offences
Penalty Total since 2010£1,520,063,508
Number of Penalty Cases: 1,480
Note: Includes records/cases without monetary penalties.
Top 10 Parent CompaniesTotal PenaltyNumber of Cases
Lloyds Banking Group£213,351,0009
Virgin Group£203,000,0001
Thames Water Utilities Ltd.£138,000,0004
Southern Water Services Limited£126,000,0001
Kelda Group£100,000,0001
E.ON£54,250,0026
Barclays£46,317,1439
HomeServe PLC£30,647,4001
Dixons Carphone PLC£30,007,6005
Virgin Money UK PLC£29,582,3003

Individual Penalty Cases:

Click on the company or penalty amount for more information on each case. Click on the parent name to reach the summary page for that parent company.

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CompanyParentParent Major IndustryOffence TypeYearAgencyPenalty Amount sort icon
Virgin Holidays Ltd and Virgin Atlantic Airways Ltd. and Virgin Atlantic Ltd.Virgin Groupdiversifiedconsumer protection violation2020UK-CMA£203,000,000
Southern WaterSouthern Water Services Limitedutilities and power generationwater services violation2019UK-OFWAT£126,000,000
Thames Water Utilities LimitedThames Water Utilities Ltd.utilities and power generationwater services violation2018UK-OFWAT£120,000,000
Lloyds Bank plc and Bank of Scotland plc and Black Horse LimitedLloyds Banking Groupfinancial servicesinsurance violation2015UK-FCA£117,430,600
Yorkshire WaterKelda Grouputilities and power generationwater services violation2022UK-OFWAT£100,000,000
Lloyds Bank General Insurance LimitedLloyds Banking Groupfinancial servicesinsurance violation2021UK-FCA£90,688,400
HomeServe Membership LimitedHomeServe PLCmiscellaneous servicesinsurance violation2014UK-FCA£30,647,400
The Carphone Warehouse LimitedDixons Carphone PLCretailinginsurance violation2019UK-FCA£29,107,600
Barclays Bank UK PLC and Barclays Bank PLC and Clydesdale Financial Services Ltd.Barclaysfinancial servicesconsumer protection violation2020UK-FCA£26,056,400
npower Limited et al.E.ONutilities and power generationconsumer protection violation2016UK-OFGEM£26,000,000
Clydesdale Bank PLCVirgin Money UK PLCfinancial servicesinsurance violation2015UK-FCA£20,678,300
British AirwaysInternational Airlines Groupairlinesprivacy violation2020UK-ICO£20,000,000
Marriott International IncMarriott Internationalhotelsprivacy violation2020UK-ICO£18,400,000
We Love Holidays Limited consumer protection violation2020UK-CMA£18,000,000
ScottishPower Energy Retail LimitedIberdrolautilities and power generationconsumer protection violation2016UK-OFGEM£18,000,000
Entain Group gambling industry violation2022UK-GC£17,000,000
Vanquis Bank LimitedProvident Financial PLCfinancial servicesconsumer protection violation2018UK-FCA£13,852,000
Caesars Entertainment UK LimitedCaesars Holdingsentertainmentgambling industry violation2020UK-GC£13,115,000
E.ON Energy Solutions LimitedE.ONutilities and power generationconsumer protection violation2014UK-OFGEM£12,000,001
Betway Limited gambling industry violation2020UK-GC£11,618,940
Thames WaterThames Water Utilities Ltd.utilities and power generationwater services violation2021UK-OFWAT£11,000,000
Barclays Bank PlcBarclaysfinancial servicesconsumer protection violation2022UK-FCA£10,860,743
Card Protection Plan Limited insurance violation2012UK-FSA£10,500,000
SSE Energy Supply Limited and Southern Electric Gas LimitedSSE PLCutilities and power generationconsumer protection violation2013UK-OFGEM£10,500,000
O2Virgin Media O2telecommunicationsconsumer protection violation2021UK-OFCOM£10,500,000
British Gas Trading LimitedCentricautilities and power generationconsumer protection violation2017UK-OFGEM£9,500,000
888 UK Limited888 Holdings PLCentertainmentgambling industry violation2022UK-GC£9,409,756
Clydesdale Bank PLCVirgin Money UK PLCfinancial servicesconsumer protection violation2013UK-FCA£8,904,000
Ovo Gas Limited and Ovo Electricity LimitedOVO Energyutilities and power generationconsumer protection violation2020UK-OFGEM£8,876,500
Scottish Power Energy Retail LimitedIberdrolautilities and power generationconsumer protection violation2013UK-OFGEM£8,500,001
BarclaysBarclaysfinancial servicesconsumer protection violation2022UK-PSR£8,400,000
Stonebridge International Insurance Limited insurance violation2014UK-FCA£8,373,600
888 UK Limited888 Holdings PLCentertainmentgambling industry violation2017UK-GC£7,824,023
E.ON Energy Solutions LimitedE.ONutilities and power generationconsumer protection violation2015UK-OFGEM£7,750,000
Clearview AI Inc. privacy violation2022UK-ICO£7,552,800
Swinton Group Limited insurance violation2013UK-FCA£7,380,400
Daub Alderney Limited gambling industry violation2018UK-GC£7,100,000
Truly Holdings Ltd consumer protection violation2021UK-CMA£7,000,000
Bravonext SA dba Lastminute.com consumer protection violation2020UK-CMA£7,000,000
Virgin MediaVirgin Media O2telecommunicationsconsumer protection violation2018UK-OFCOM£7,000,000
Thames Water Utilities LimitedThames Water Utilities Ltd.utilities and power generationwater services violation2014UK-OFWAT£7,000,000
EE LimitedBTtelecommunicationsconsumer protection violation2018UK-OFCOM£6,300,000
WHG (International) Limited gambling industry violation2018UK-GC£6,276,600
Casumo Services Limited gambling industry violation2021UK-GC£6,005,000
Ladbrokes Coral GroupEntain PLCentertainmentgambling industry violation2019UK-GC£5,900,000
Daub Alderney Limited gambling industry violation2021UK-GC£5,850,000
Casumo Services Limited gambling industry violation2018UK-GC£5,850,000
Liberty Mutual Insurance Europe SELiberty Mutual Insurancefinancial servicesinsurance violation2018UK-FCA£5,280,800
Govia Thameslink Railway LtdGo-Ahead Group PLCmiscellaneous servicesconsumer protection violation2019UK-ORR£5,000,000
EDF Energy Customers plcEDF-Electricite de Franceutilities and power generationconsumer protection violation2012UK-OFGEM£4,500,001
Interserve Group LimitedInterserve Group Limitedbusiness servicesprivacy violation2022UK-ICO£4,400,000
Lloyds TSB Bank Plc et al.Banco Sabadellfinancial servicesconsumer protection violation2013UK-FSA£4,315,000
National Grid Gas plcNational Gridutilities and power generationconsumer protection violation2012UK-OFGEM£4,300,000
Bank of ScotlandLloyds Banking Groupfinancial servicesconsumer protection violation2012UK-FSA£4,200,000
Bluefin Insurance Services Limited insurance violation2017UK-FCA£4,023,800
British Gas Trading LimitedCentricautilities and power generationconsumer protection violation2014UK-OFGEM£4,003,857
Genesis Global Limited gambling industry violation2022UK-GC£3,769,920
Vodafone LimitedVodafone Group PLCtelecommunicationsconsumer protection violation2016UK-OFCOM£3,700,000
npower Northern Limited-Gas and npower Northern Supply Limited-ElectricityE.ONutilities and power generationconsumer protection violation2014UK-OFGEM£3,500,001
In Touch Games Limited gambling industry violation2021UK-GC£3,400,000
Mitsui Sumitomo Insurance Company (Europe) Ltd insurance violation2012UK-FSA£3,345,000
Camelot UK LtdCamelot UK Lotteries Ltdentertainmentgambling industry violation2022UK-GC£3,150,000
Mr Green Limited gambling industry violation2020UK-GC£3,010,349
EDF EnergyEDF-Electricite de Franceutilities and power generationconsumer protection violation2014UK-OFGEM£3,000,001
E.ON Energy Solutions LimitedE.ONutilities and power generationconsumer protection violation2013UK-OFGEM£3,000,000
Network RailNetwork Railmiscellaneous servicesconsumer protection violation2010UK-ORR£3,000,000
Camelot UK Lotteries LtdCamelot UK Lotteries Ltdentertainmentgambling industry violation2016UK-GC£3,000,000
Petfre (Gibraltar) Ltd gambling industry violation2022UK-GC£2,873,750
Policy Administration Services Limited insurance violation2013UK-FCA£2,834,700
Combined Insurance Company of AmericaChubb Limitedfinancial servicesinsurance violation2011UK-FSA£2,800,000
Royal Bank of Scotland Plc and National Westminster Bank PlcNatWest Group PLCfinancial servicesconsumer protection violation2011UK-FSA£2,800,000
Boylesports Enterprise dba Boylesports.com gambling industry violation2020UK-GC£2,800,000
Moneybarn LtdProvident Financial PLCfinancial servicesconsumer protection violation2020UK-FCA£2,774,400
EE LimitedBTtelecommunicationsconsumer protection violation2017UK-OFCOM£2,700,000
Towergate Underwriting Group Limited insurance violation2016UK-FCA£2,632,000
British Gas Trading LimitedCentricautilities and power generationconsumer protection violation2012UK-OFGEM£2,500,000
Gala Interactive (Gibraltar) LimitedEntain PLCentertainmentgambling industry violation2017UK-GC£2,470,309
CT Capital Ltd consumer protection violation2016UK-FCA£2,360,900
Zurich Insurance PlcZurich Insurancefinancial servicesprivacy violation2010UK-FSA£2,275,000
In Touch Games Limited gambling industry violation2019UK-GC£2,214,565
Paddy Power Betfair gambling industry violation2018UK-GC£2,200,000
UK Insurance LimitedDirect Line Insurance Group PLCfinancial servicesinsurance violation2012UK-FSA£2,170,000
BGO Entertainment Limited gambling industry violation2020UK-GC£2,031,023
32Red Limited gambling industry violation2018UK-GC£2,024,046
Nationwide Building SocietyNationwide Building Societyfinancial servicesinsurance violation2019UK-CMA£2,000,000
Sunrise Senior Living Ltd. consumer protection violation2018UK-CMA£2,000,000
RWE Npower plcE.ONutilities and power generationconsumer protection violation2012UK-OFGEM£2,000,000
Network RailNetwork Railmiscellaneous servicesconsumer protection violation2015UK-ORR£2,000,000
Hutchison 3G UK Ltd dba ThreeCK Hutchison Holdingsdiversifiedtelecommunications violation2017UK-OFCOM£1,890,000
JLT Specialty LimitedMarsh & McLennanfinancial servicesinsurance violation2013UK-FCA£1,876,000
National Westminster Bank Plc et al.NatWest Group PLCfinancial servicesconsumer protection violation2022UK-PSR£1,820,000
Silverbond Enterprises Limited dba Park Lane Club gambling industry violation2019UK-GC£1,800,000
BV Gaming Limited gambling industry violation2022UK-GC£1,728,000
Platinum Gaming Limited gambling industry violation2019UK-GC£1,629,420
TalkTalk Telecom LimitedTalkTalk Telecom Group Limitedtelecommunicationsconsumer protection violation2011UK-OFCOM£1,524,728
Tiscali UK LimitedTalkTalk Telecom Group Limitedtelecommunicationsconsumer protection violation2011UK-OFCOM£1,512,392
Royal Bank of Scotland GroupNatWest Group PLCfinancial servicesinsurance violation2019UK-CMA£1,500,000
Royal Mail Group plcRoyal Mail Group PLCmiscellaneous servicesconsumer protection violation2020UK-OFCOM£1,500,000
Dar Lighting Ltd and Castlegate 624 price-fixing or anti-competitive practices2022UK-CMA£1,500,000
Easylife Ltd. privacy violation2022UK-ICO£1,480,000
Betit Operations Limited gambling industry violation2019UK-GC£1,418,732