Southern Electric Gas Limited
OVO Energy
SSE plc
OVO acquired Southern Electric Gas and SSE Energy Services from SSE in 2020.
0
2016
20161220
competition-related offences
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British Gas, EDF, E.ON, Npower, Southern Electric and Scottish Power made undertakings with the CMA to change how they treated tariffs for gas prices offered to prepayment customers, which were structured in a fashion that limited the ability of competitors to enter the market and for customers to switch to cheaper tariffs.
agency action
Undertaking with the CMA
UK-CMA
Competition and Markets Authority
United Kingdom
privately held
utilities and power generation
energy supply
https://www.gov.uk/cma-cases/energy-market-investigation
UK21-318
SSE Energy Services
OVO Energy
OVO Energy
20000
2021
20210331
competition-related offences
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SSE Energy Services have admitted to failing to comply with SLC 5 by failing to provide an accurate and timely submission of the Tariff & Customer Account Request for Information (RFI), issued to all domestic suppliers every six months. Following constructive engagement, SSE Energy Services has agreed to implement appropriate mitigations to avoid similar reporting issues going forward, and has agreed to pay £20,000 to the Energy Industry Voluntary Redress Fund, in recognition of its failings.
agency action
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
privately held
utilities and power generation
energy supply
https://www.ofgem.gov.uk/publications/sse-energy-services-pay-ps20000-poor-rfi-performance
UK21-51943
Ovo Gas Limited and Ovo Electricity Limited
OVO Energy
OVO Energy
8876500
2020
20200129
consumer-protection-related offences
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Ovo Gas and Ovo Electricity agreed to pay a £1 fine each plus a total of £8,876,498 to the Voluntary Redress Fund in settlement of a finding by Ofgem that the companies breached multiple licence requirements to bill customers correctly and fairly.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
privately held
utilities and power generation
energy supply
https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017-slc-22c-slc-26-and-slc-27-and-slc-28a
UK21-51971
SSE Energy Services
OVO Energy
SSE plc
OVO acquired Southern Electric Gas and SSE Energy Services from SSE in 2020.
4775705
2019
20190227
competition-related offences
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Ofgem concluded its engagement with SSE on its compliance with Standard Licence Condition 33, Schedule A, Part 3, Paragraph 3. SSE has agreed to take a number of actions to address its non-compliance with this licence condition in respect of the annual levelisation process on the Feed-in Tariff scheme. These actions include repaying £4.07 million to the levelisation fund that SSE was not entitled to, paying an additional £455,705 in to the FIT levelisation fund and making a voluntary contribution of £250,000 to the Energy Industry Voluntary Redress Fund.
agency action
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
privately held
utilities and power generation
energy supply
https://www.ofgem.gov.uk/publications/decision-gas-and-electricity-markets-authority-close-its-engagement-sse-requirements-standard-licence-condition-33-schedule-part-3-paragraph-3-its-electricity-supply-licence
UK21-51985
OVO Energy
OVO Energy
OVO Energy
2801232
2021
20210302
consumer-protection-related offences
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Ofgem concluded compliance engagement with 18 suppliers in relation to their adherence to the price protection rules which should protect customers' tariff prices when they decide to either switch suppliers or tariffs after a price increase.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
privately held
utilities and power generation
energy supply
https://www.ofgem.gov.uk/publications/18-energy-suppliers-pay-ps104-million-contract-renewal-failures
UK21-90670
SSE Energy Services
OVO Energy
OVO Energy
1200000
2020
20200821
competition-related offences
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SSE Energy Services agreed to pay £1.2 million to the consumer redress fund in settlement of a failure to meet its smart meter installation target for 2019.
Voluntary Payment in lieu of formal enforcement action
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
privately held
utilities and power generation
energy supply
https://www.ofgem.gov.uk/publications/ps12-million-paid-sse-energy-services-failed-hit-smart-meter-targets
UK21-90692
SSE Energy Services
OVO Energy
SSE plc
OVO acquired Southern Electric Gas and SSE Energy Services from SSE in 2020.
700000
2019
20190403
competition-related offences
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SSE Energy Services agreed to pay £700,000 to the consumer redress fund in settlement of a failure to meet its smart meter installation target for 2018.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
privately held
utilities and power generation
energy supply
https://www.ofgem.gov.uk/publications/sse-pays-ps700000-after-missing-gas-smart-meter-target
UK21-90699
OVO Energy
OVO Energy
OVO Energy
54000
2016
20161209
consumer-protection-related offences
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OVO Energy paid £54,000 to charity after its agents missed appointments with customers, or turned up late, and then failed to compensate them as required by Ofgem.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
privately held
utilities and power generation
energy supply
https://www.ofgem.gov.uk/publications/ovo-energy-pays-ps54000-after-agents-missed-appointments
UK21-90707
OVO Energy Limited
OVO Energy
OVO Energy
1998647
2023
20230518
consumer-protection-related offences
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Ovo Energy agreed to refund 10,987 customers and pay £10,000 to Ofgem's voluntary redress fund in settlement of findings that the company overcharged customers. Penalty listed includes refund and compensation given to customers.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
privately held
utilities and power generation
energy supply
https://www.ofgem.gov.uk/publications/good-energy-limited-and-ovo-energy-limited-pay-ps4-million-overcharging-customers
UK21-95386
9