Nationwide Building Society Nationwide Building Society Nationwide Building Society 0 2020 20200708 consumer-protection-related offences
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The CMA informed Nationwide that it was disappointed an audit of compliance procedures at the bank uncovered another breach of the 2011 Payment Protection Insurance Market Order, where Annual Reviews of PPI were not sent to customers to enable them to compare its cost against other providers and remind them of their entitlement to cancel. agency action UK-CMA Competition and Markets Authority United Kingdom mutual financial services building society https://www.gov.uk/government/publications/cma-letter-to-nationwide-about-a-breach-of-the-ppi-order UK21-204
Nationwide Building Society Nationwide Building Society Nationwide Building Society 900000 2020 20200206 financial offences
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The CMA informed Nationwide that it had broken the Retail Banking Market Investigation Order by failing to send text alerts to customers about to enter unarranged overdrafts that warned them they would be charged. The company was refunding all fees incurred by customers, estimated at £900,000. agency action UK-CMA Competition and Markets Authority United Kingdom mutual financial services building society https://www.gov.uk/government/news/cma-secures-900-000-in-refunds-for-nationwide-customers UK21-219
Nationwide Building Society Nationwide Building Society Nationwide Building Society 2000000 2019 20191018 consumer-protection-related offences
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The CMA issued legally binding directions to Nationwide to put in place procedures to ensure accurate payment protection insurance reminders were sent, after finding no or inaccurate annual reminders were sent to customers with PPI. The company was refunding customers with total repayments of up to £2 million expected. agency action UK-CMA Competition and Markets Authority United Kingdom mutual financial services building society https://www.gov.uk/government/news/nationwide-to-pay-up-to-2m-in-refunds-for-ppi-breaches UK21-232
Nationwide Building Society Nationwide Building Society Nationwide Building Society 6000000 2019 20190808 financial offences
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The CMA informed Nationwide that it had broken the Retail Banking Market Investigation Order by failing to send text alerts to customers about to enter unarranged overdrafts that warned them they would be charged. The company was refunding all fees incurred by customers, estimated at £6 million. agency action UK-CMA Competition and Markets Authority United Kingdom mutual financial services building society https://www.gov.uk/government/news/nationwide-refunds-6m-to-customers-following-cma-action UK21-236
Nationwide Building Society Nationwide Building Society Nationwide Building Society 0 2022 20221111 consumer-protection-related offences
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The CMA informed NatWest that it had breached the Retail Banking Market Investigation Order 2017 by failing to publish accurate information through its Open Data APIs. agency action UK-CMA Competition and Markets Authority United Kingdom mutual financial services building society https://www.gov.uk/government/publications/cma-takes-action-against-nationwide-for-breaching-part-2-of-the-retail-banking-order UK21-83132
Nationwide Building Society Nationwide Building Society Nationwide Building Society 0 2023 20230725 consumer-protection-related offences
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The CMA notified Nationwide about breaches of the Retail Banking Order when it failed to provide an estimated 51,185 Payment Transaction Histories to former PCA holders between when Part 5 of the Order came into effect in February 2018 and May 2023. Nationwide had taken steps to end the breaches and to prevent a recurrence. UK-CMA Competition and Markets Authority United Kingdom mutual financial services building society https://www.gov.uk/government/publications/cma-takes-action-against-nationwide-for-breaching-part-5-of-the-retail-banking-order UK21-96061
Nationwide Building Society Nationwide Building Society Nationwide Building Society England and Wales 345708 2021 20210314 employment-related offences
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Disability Discrimination, Unfair Dismissal UK-ET Employment Tribunal United Kingdom mutual financial services building society https://assets.publishing.service.gov.uk/media/65118d4606e1ca000d616160/Mrs_J_Follows_vs_Nationwide_Building_Society.pdf UK21-105494
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