Scottish Power Energy Retail Limited Iberdrola Iberdrola 0 2016 20161220 competition-related offences
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British Gas, EDF, E.ON, Npower, Southern Electric and Scottish Power made undertakings with the CMA to change how they treated tariffs for gas prices offered to prepayment customers, which were structured in a fashion that limited the ability of competitors to enter the market and for customers to switch to cheaper tariffs. agency action Undertaking with the CMA UK-CMA Competition and Markets Authority Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.gov.uk/cma-cases/energy-market-investigation UK21-317
ScottishPower Energy Retail Limited Iberdrola Iberdrola 18000000 2016 20160608 consumer-protection-related offences
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Scottish Power paid a £1 penalty and £17,999,999 towards compensation and charities in settlement of a finding by Ofgem that the company failed to bill customers correctly and had inadequate customer service provision. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.ofgem.gov.uk/publications-and-updates/investigation-scottishpower-s-compliance-standards-conduct-slc-25c-slc-27-provision-final-bills-and-gas-and-electricity-consumer-complaints-handling-standards-regulations-chrs-2008 UK21-51995
ScottishPower Energy Retail Limited and ScottishPower Generation Limited Iberdrola Iberdrola 2400000 2015 20150305 competition-related offences
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ScottishPower was fined £1 per licensee and paid consumer redress of £2,399,998 to the ScottishPower Energy People Trust in settlement of a finding by Ofgem that the company failed to achieve its carbon emissions reduction obligations of promoting carbon reduction actions by domestic energy users in low income areas. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.ofgem.gov.uk/publications-and-updates/investigation-scottishpowers-compliance-article-141-electricity-and-gas-community-energy-saving-programme-order-2009 UK21-52006
Scottish Power Energy Retail Limited Iberdrola Iberdrola 750001 2014 20140702 consumer-protection-related offences
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Scottish Power paid a £1 penalty and £750,000 consumer redress to Energy Best Deal in settlement of a finding by Ofgem that the company violated licence conditions that contracts with different payment methods should have different terms and conditions of payment reflecting the actual costs to the supplier of the different payment methods. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.ofgem.gov.uk/publications-and-updates/investigation-compliance-obligations-under-gas-and-electricity-supply-licences-standard-licence-condition-27-2a-notice-decision UK21-52012
Scottish Power Energy Retail Limited Iberdrola Iberdrola 8500001 2013 20131204 consumer-protection-related offences
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Scottish Power was fined £1 and paid £8.5 million consumer redress in the form of compensation and payments to vulnerable consumers in settlement of a finding by Ofgem that the company failed to take reasonable care to ensure telephone and face to face marketing was accurate, appropriate and fair. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.ofgem.gov.uk/publications-and-updates/investigation-sps-compliance-its-obligations-under-slc-25-face-face-and-telephone-sales-activities-gas-and-electricity-supply-licences UK21-52016
Scottish Power Iberdrola Iberdrola 1967465 2021 20210302 consumer-protection-related offences
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Ofgem concluded compliance engagement with 18 suppliers in relation to their adherence to the price protection rules which should protect customers' tariff prices when they decide to either switch suppliers or tariffs after a price increase. UK-OFGEM Office of Gas and Electricity Markets Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.ofgem.gov.uk/publications/18-energy-suppliers-pay-ps104-million-contract-renewal-failures UK21-90671
ScottishPower Iberdrola Iberdrola 0 2015 20150304 consumer-protection-related offences
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ScottishPower accepted a sales ban for 12 days after Ofgem found that the supplier failed to remove a backlog of outstanding Energy Ombudsman decisions by the end of the month. UK-OFGEM Office of Gas and Electricity Markets Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.ofgem.gov.uk/publications/scottishpower-accepts-sales-ban-after-failing-ofgems-customer-service-target UK21-90715
Scottish Power Iberdrola Iberdrola 440000 2023 20231109 competition-related offences
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Scottish Power agreed to make a voluntary payment of £440,000 into the Energy Industry Voluntary Redress Fund to resolve an investigation into its compliance with licence conditions relating to the 2019 smart meter rollout period. UK-OFGEM Office of Gas and Electricity Markets Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.ofgem.gov.uk/publications/investigation-scottish-power-limiteds-smart-meter-roll-out-2019 UK21-107233
Scottish Power Iberdrola Iberdrola 1240000 2023 20231109 competition-related offences
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Energy suppliers British Gas, OVO, Bulb, E.ON, Scottish Power and SSE agreed to pay out a total of £10.8 million after missing smart meter installation targets for 2022. UK-OFGEM Office of Gas and Electricity Markets Spain publicly traded utilities and power generation utilities ES0144580Y14 https://www.ofgem.gov.uk/publications/energy-suppliers-pay-total-ps108-million-not-meeting-smart-meter-installation-targets-2022 UK21-107238
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