Scottish Power Energy Retail Limited
Iberdrola
Iberdrola
0
2016
20161220
competition-related offences
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British Gas, EDF, E.ON, Npower, Southern Electric and Scottish Power made undertakings with the CMA to change how they treated tariffs for gas prices offered to prepayment customers, which were structured in a fashion that limited the ability of competitors to enter the market and for customers to switch to cheaper tariffs.
agency action
Undertaking with the CMA
UK-CMA
Competition and Markets Authority
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.gov.uk/cma-cases/energy-market-investigation
UK21-317
ScottishPower Energy Retail Limited
Iberdrola
Iberdrola
18000000
2016
20160608
consumer-protection-related offences
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Scottish Power paid a £1 penalty and £17,999,999 towards compensation and charities in settlement of a finding by Ofgem that the company failed to bill customers correctly and had inadequate customer service provision.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.ofgem.gov.uk/publications-and-updates/investigation-scottishpower-s-compliance-standards-conduct-slc-25c-slc-27-provision-final-bills-and-gas-and-electricity-consumer-complaints-handling-standards-regulations-chrs-2008
UK21-51995
ScottishPower Energy Retail Limited and ScottishPower Generation Limited
Iberdrola
Iberdrola
2400000
2015
20150305
competition-related offences
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ScottishPower was fined £1 per licensee and paid consumer redress of £2,399,998 to the ScottishPower Energy People Trust in settlement of a finding by Ofgem that the company failed to achieve its carbon emissions reduction obligations of promoting carbon reduction actions by domestic energy users in low income areas.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.ofgem.gov.uk/publications-and-updates/investigation-scottishpowers-compliance-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
UK21-52006
Scottish Power Energy Retail Limited
Iberdrola
Iberdrola
750001
2014
20140702
consumer-protection-related offences
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Scottish Power paid a £1 penalty and £750,000 consumer redress to Energy Best Deal in settlement of a finding by Ofgem that the company violated licence conditions that contracts with different payment methods should have different terms and conditions of payment reflecting the actual costs to the supplier of the different payment methods.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.ofgem.gov.uk/publications-and-updates/investigation-compliance-obligations-under-gas-and-electricity-supply-licences-standard-licence-condition-27-2a-notice-decision
UK21-52012
Scottish Power Energy Retail Limited
Iberdrola
Iberdrola
8500001
2013
20131204
consumer-protection-related offences
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Scottish Power was fined £1 and paid £8.5 million consumer redress in the form of compensation and payments to vulnerable consumers in settlement of a finding by Ofgem that the company failed to take reasonable care to ensure telephone and face to face marketing was accurate, appropriate and fair.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.ofgem.gov.uk/publications-and-updates/investigation-sps-compliance-its-obligations-under-slc-25-face-face-and-telephone-sales-activities-gas-and-electricity-supply-licences
UK21-52016
Scottish Power
Iberdrola
Iberdrola
1967465
2021
20210302
consumer-protection-related offences
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Ofgem concluded compliance engagement with 18 suppliers in relation to their adherence to the price protection rules which should protect customers' tariff prices when they decide to either switch suppliers or tariffs after a price increase.
UK-OFGEM
Office of Gas and Electricity Markets
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.ofgem.gov.uk/publications/18-energy-suppliers-pay-ps104-million-contract-renewal-failures
UK21-90671
ScottishPower
Iberdrola
Iberdrola
0
2015
20150304
consumer-protection-related offences
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ScottishPower accepted a sales ban for 12 days after Ofgem found that the supplier failed to remove a backlog of outstanding Energy Ombudsman decisions by the end of the month.
UK-OFGEM
Office of Gas and Electricity Markets
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.ofgem.gov.uk/publications/scottishpower-accepts-sales-ban-after-failing-ofgems-customer-service-target
UK21-90715
Scottish Power
Iberdrola
Iberdrola
440000
2023
20231109
competition-related offences
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Scottish Power agreed to make a voluntary payment of £440,000 into the Energy Industry Voluntary Redress Fund to resolve an investigation into its compliance with licence conditions relating to the 2019 smart meter rollout period.
UK-OFGEM
Office of Gas and Electricity Markets
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.ofgem.gov.uk/publications/investigation-scottish-power-limiteds-smart-meter-roll-out-2019
UK21-107233
Scottish Power
Iberdrola
Iberdrola
1240000
2023
20231109
competition-related offences
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Energy suppliers British Gas, OVO, Bulb, E.ON, Scottish Power and SSE agreed to pay out a total of £10.8 million after missing smart meter installation targets for 2022.
UK-OFGEM
Office of Gas and Electricity Markets
Spain
publicly traded
utilities and power generation
utilities
ES0144580Y14
https://www.ofgem.gov.uk/publications/energy-suppliers-pay-total-ps108-million-not-meeting-smart-meter-installation-targets-2022
UK21-107238
9