HC One Limited HC-One Limited HC-One Limited London England 59720 2017 20171020 safety-related offences
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HC One was ordered to pay a £45,000 fine, £14,570 costs and a £150 victim surcharge after pleading guilty to charges brought by the CQC that the company failed to provide safe care and treatment, resulting in avoidable harm, when a resident was burnt by a portable heater. agency action UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/news/releases/nursing-home-prosecuted-cqc-over-serious-burns-injury UK21-87
H-C One Ltd HC-One Limited HC-One Limited England and Wales 3320 2021 20210419 employment-related offences
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Sex Discrimination, Unlawful Deduction from Wages agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/6093b8e4d3bf7f6d5ef65df7/Ms_CL_Wallace_v_H-C_One_Ltd_2500702-20_Judgment.pdf UK21-13165
HC-One Limited HC-One Limited HC-One Limited Tullibody Scotland 0 2020 20200704 safety-related offences
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Total service industries agency action Improvement Notice 310552891 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310552891 UK21-19769
HC-One Oval Limited HC-One Limited Bupa HC-One acquired part of the Bupa care homes business in 2017. Fife UA Scotland 270000 2015 20150804 safety-related offences
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Total service industries agency action conviction 4449128 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4449128 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-46636
HC-One Ltd HC-One Limited HC-One Limited England and Wales 50501 2021 20210325 employment-related offences
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Breach of Contract, Public Interest Disclosure, Unfair Dismissal, Unlawful Deduction from Wages_x000D_ agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/60c750d3d3bf7f4bcc065310/Mrs_M_Szalkowska_v_HC-One_Ltd_-_3312414-2019_-_Reserved_remedy_judgment_and_reasons_-_3-6-21.pdf UK21-59855
HC-One No.1 Limited HC-One Limited HC-One Limited Peterborough Cambridgeshire England 0 2022 20221005 safety-related offences
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The Care Quality Commission (CQC) placed Elms Care Home in special measures after an inspection rated some areas as inadequate. agency action UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/press-release/cqc-rates-cambridgeshire-care-home-inadequate-and-places-it-special-measures UK21-74941
HC-One No.1 Limited HC-One Limited HC-One Limited London England 0 2022 20221116 safety-related offences
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The Care Quality Commission (CQC) rated Chaseview Care Home as inadequate and placed it in special measures. UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/press-release/cqc-rates-london-care-home-inadequate-and-places-it-special-measures UK21-83300
HC-One No.1 Limited HC-One Limited HC-One Limited Ramsey Cambridgeshire England 0 2022 20221028 safety-related offences
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The Care Quality Commission (CQC) rated Red House Care Home as inadequate and placed it in special measures. UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/press-release/cqc-rates-cambridgeshire-care-home-inadequate-and-places-it-special-measures-0 UK21-83307
HC-One Limited HC-One Limited HC-One Limited Tullibody Scotland 640000 2022 20220112 safety-related offences
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Failed to provide employees with sufficient information, instruction and training on foods which were suitable for modified diets and as a result failed to comply with the risk assessments for a resident, in that the resident was given a piece of jam doughnut, which was an unsuitable food for her modified diet, causing her to fatally choke whilst eating the doughnut. This case did result from the investigation of a fatality UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://resources.hse.gov.uk/convictions/case/case_details.asp?SF=CN&SV=4637484 HSE database does not record if court case is resolved with guilty plea. UK21-86466
HC-One Oval Limited HC-One Limited HC-One Limited England and Wales 45837 2022 20221207 employment-related offences
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Health & Safety, Race Discrimination, Unfair Dismissal UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/63cfd8498fa8f53fddf28fec/Mr_S_Jonjo_-v-_HC-One_Oval_Ltd_-_3200408_2021_-_Remedy_Judgment.pdf UK21-88970
HC One Oval Ltd, HC-One Limited HC-One Limited 0 2020 20201120 safety-related offences
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NHS Greater Glasgow and Clyde and HC One Oval Ltd, came to a settlement ending legal action by the Equality and Human Rights Commission alleging the Trust placed patients in two care homes in Glasgow without legal authority. Settlement with EHRC UK-EHRC Equality and Human Rights Commission United Kingdom privately held healthcare services care homes https://www.equalityhumanrights.com/en/our-work/news/equality-and-human-rights-commission-reaches-settlement-ending-unlawful-detention UK21-93595
HC-One Limited HC-One Limited HC-One Limited Kirkcaldy Scotland 0 2022 20220701 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Chapel Level Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate United Kingdom privately held healthcare services care homes https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Chapel_Level_Nursing_Home_010722_2022383225_IN1_Redacted.pdf UK21-96299
HC-One Limited HC-One Limited HC-One Limited Bathgate Scotland 0 2022 20221223 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Redmill Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate United Kingdom privately held healthcare services care homes https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Redmill%20Nursing%20Home%20-%20IN1%20(2)_Redacted.pdf UK21-96300
HC-One Oval Limited HC-One Limited HC-One Limited 0 2021 20210223 safety-related offences
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Mrs C complained about the care home's fee and the way in which the family was informed about it by the care home. We found fault because the care home had charged an incorrect (higher) rate. The care provider has agreed to apologise for this and correct the corresponding invoices. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/charging/20-002-335 UK21-99617
HC-One Oval Limited HC-One Limited HC-One Limited 300 2022 20220209 safety-related offences
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Mrs X complains HC-One Oval Limited's Lyndon Hall Nursing Home failed to look after her late mother properly and failed to keep her family informed about the deterioration in her condition before she died, causing unnecessary distress. HC-One accepts Lyndon Hall failed to deal properly with two falls and failed to communicate properly with Mrs X after it stopped her visits. Lyndon Hall also failed to do a risk assessment for visits to Mrs X's mother, adding further to her distress. HC-One needs to apologise and pay financial redress. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/covid-19/20-007-315 UK21-99656
HC-One No.1 Limited HC-One Limited HC-One Limited 0 2022 20220714 safety-related offences
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We will not investigate this complaint about a care home not completing a Continuing Healthcare Checklist. That is because it has agreed to complete the checklist therefore further investigation will not lead to a different outcome. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/domiciliary-care/22-003-745 UK21-99784
Meridian Healthcare Limited aka HC-ONE HC-One Limited HC-One Limited 636 2019 20190801 safety-related offences
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The Ombudsman upholds Mrs X's complaint about Fazakerley House Care Home's failure to protect her late mother's possessions. The Care Provider did not follow its own procedures for labelling clothes or keeping records of Mrs Y's belongings. It also failed to follow its own guidance on cleaning and laundry. This caused injustice to Mrs Y as she had to pay to replace the lost and damaged items. To remedy the injustice caused by the faults identified, the Care Provider will pay £536 to Mrs Y's estate. It will also apologise to Mrs X and pay her £100 to remedy the frustration it caused her. Finally, the Care Provider will ensure other residents' files are up to date, personal items are labelled and their laundry is being handled correctly. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-013-010#point5 UK21-99877
Meridian Healthcare Limited aka HC-ONE HC-One Limited HC-One Limited 0 2019 20190625 safety-related offences
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Some areas of the day to day care provided to Ms Y at a care home were below an acceptable standard, and staff failed to keep records of complaints made. Complaint responses from head office failed to address all points of complaint UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-014-120 UK21-99885
HC-One Limited HC-One Limited HC-One Limited 0 2019 20190717 safety-related offences
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Mrs D complains on behalf of Mrs E that HC-One Oval Homes did not provide the residential care Mrs E paid for. Mrs D says Mrs E's care home neglected her and gave her an insulin overdose. The Ombudsman has found HC-One Oval Homes at fault. HC-One Oval Homes has agreed to reimburse Mrs E half her care home fees, give staff training and develop an action plan to ensure policies are put into practice. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-015-896 UK21-99898
HC-One Beamish Limited HC-One Limited HC-One Limited 250 2021 20210112 safety-related offences
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Mr X complained about the care his late mother Mrs F, received at Melbury Court care home (the care provider) between February and July 2019. The care provider was at fault. The care provider failed to adequately administer Mrs F's pain relief and failed to address her regular refusal of personal care. The care provider agreed to pay Mr X £250 to acknowledge the distress and uncertainty caused to him by the faults. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-019-329 UK21-99993
HC-One Oval Limited HC-One Limited HC-One Limited 0 2021 20210316 safety-related offences
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The Ombudsman finds the care provider caused Mrs X an injustice in failing to provide satisfactory care to her. This includes poor hygiene and nutrition levels, and for failing to adhere to its own risk assessments. The care provider has agreed to apologise to Mrs X and pay a financial remedy. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-003-652 UK21-100013
HC-One Oval Limited HC-One Limited HC-One Limited 400 2021 20210316 safety-related offences
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Mrs C complained about the way the care home responded to her mother's falls. We found with the care provider's actions. The care provider has agreed to apologise to Mrs C and her mother and pay each of them a financial remedy for the distress they experienced. It will also share the lessons learned with its staff. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-007-882 UK21-100028
HC-One Limited HC-One Limited HC-One Limited 0 2021 20210818 safety-related offences
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Wirral University Teaching Hospital NHS Foundation Trust acted with fault by not including Mrs X's medication changes to her discharge paperwork. The Trust has remedied the injustice to Mrs X's son, Dr Y. Also, Liscard Group Practice and Leighton Court Care Home did not contribute to a delay restarting Mrs X's medication. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-011-447b UK21-100038
HC-One Oval Limited HC-One Limited HC-One Limited 450 2021 20211025 safety-related offences
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Mrs C complains on behalf of her mother, Mrs J, that the Care Provider did not share her mother's care plans between 2019 and 2021. She also says the lift at the Care Home was out of order meaning Mrs J missed a number of appointments about her hearing and she was unable to access social spaces and activities. We find fault with the Care Provider's poor recording of Mrs J's care plan reviews which caused her and Mrs C uncertainty. The lack of a working lift was service failure which caused Mrs J an injustice. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-000-236#point5 UK21-100050
HC-One Limited HC-One Limited HC-One Limited 300 2022 20221107 safety-related offences
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Miss X complained about the care HC-One Limited provided to her friend Mr Y during his stay at a care home. HC-One Limited was at fault for failing to produce adequate care plans or offer care to meet Mr Y's needs. This caused Mr Y distress and uncertainty. It was also at fault for failing to consider whether to contact Miss X about Mr Y's refusal to accept some care. This caused her distress. HC-One will pay Mr Y £200 and Miss X £100 in recognition of that injustice. It has already taken some action to prevent the fault occurring again, but it will also remind staff they must offer the care set out in someone's care plan and record doing so. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-004-066#point5 UK21-100131
HC One Limited HC-One Limited HC-One Limited Wales 0 2023 20230127 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107987
HC One Limited HC-One Limited HC-One Limited Wales 0 2023 20230127 safety-related offences
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Priority Action Notice served requiring that the service provider must put arrangements in place to ensure that individuals are safe and are protected from abuse, neglect and improper treatment. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107988
HC One Limited HC-One Limited HC-One Limited Wales 0 2022 20220118 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107989
HC One Limited HC-One Limited HC-One Limited Wales 0 2022 20220826 safety-related offences
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Priority Action Notice served requiring that This regulation applies where the service provider is an individual. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107990
HC One Limited HC-One Limited HC-One Limited Wales 0 2022 20220826 safety-related offences
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Priority Action Notice served requiring that the service provider must put arrangements in place to ensure that individuals are safe and are protected from abuse, neglect and improper treatment. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107991
HC One Limited HC-One Limited HC-One Limited Wales 0 2023 20230201 safety-related offences
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Priority Action Notice served requiring that the service provider must- (a) keep a record of- (i) the personal plan and any revised plan, and (ii) the outcome of any review, and (b) give a copy of the personal plan and any revised plan to- (i) the individual, (ii) any representative, unless this is not appropriate or would be inconsistent with the individual's well-being. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107992
HC-One HC-One Limited HC-One Limited 0 2023 20231017 safety-related offences
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Social Care and Social Work Improvement Scotland served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Chapel Level Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate United Kingdom privately held healthcare services care homes https://careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Chapel%20Level%20Nursing%20Home%20-%20IN1%20-%20Improvement%20Notice_Redacted.pdf UK21-109063
HC-One Limited HC-One Limited HC-One Limited Darlington England 1171 2024 20240220 employment-related offences
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Employer named by the government for failing to pay the minimum wage. Penalty is the amount of wage arrears repaid. Companies were also liable for financial penalties for the breaches, but the amounts were not provided. UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom privately held healthcare services care homes https://www.gov.uk/government/news/over-500-companies-named-for-not-paying-minimum-wage Residential nursing care activities UK21-110719
HC-One Limited HC-One Limited HC-One Limited Bonnyrigg Scotland 400000 2024 20240222 employment-related offences
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HC-One Limited pleaded guilty to breaching Regulations Section 3(1) and Section 33(1)(a) of the Health and Safety at Work etc. Act 1974 after the death of a vulnerable resident at a care home. They were fined £400,000. Guilty Plea UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://press.hse.gov.uk/2024/02/22/care-home-fined-following-death-of-vulnerable-resident/ UK21-111107
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