HC One Limited
HC-One Limited
HC-One Limited
London
England
59720
2017
20171020
safety-related offences
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HC One was ordered to pay a £45,000 fine, £14,570 costs and a £150 victim surcharge after pleading guilty to charges brought by the CQC that the company failed to provide safe care and treatment, resulting in avoidable harm, when a resident was burnt by a portable heater.
agency action
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/news/releases/nursing-home-prosecuted-cqc-over-serious-burns-injury
UK21-87
H-C One Ltd
HC-One Limited
HC-One Limited
England and Wales
3320
2021
20210419
employment-related offences
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Sex Discrimination, Unlawful Deduction from Wages
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/6093b8e4d3bf7f6d5ef65df7/Ms_CL_Wallace_v_H-C_One_Ltd_2500702-20_Judgment.pdf
UK21-13165
HC-One Limited
HC-One Limited
HC-One Limited
Tullibody
Scotland
0
2020
20200704
safety-related offences
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Total service industries
agency action
Improvement Notice
310552891
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310552891
UK21-19769
HC-One Oval Limited
HC-One Limited
Bupa
HC-One acquired part of the Bupa care homes business in 2017.
Fife UA
Scotland
270000
2015
20150804
safety-related offences
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Total service industries
agency action
conviction
4449128
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4449128
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-46636
HC-One Ltd
HC-One Limited
HC-One Limited
England and Wales
50501
2021
20210325
employment-related offences
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Breach of Contract, Public Interest Disclosure, Unfair Dismissal, Unlawful Deduction from Wages_x000D_
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/60c750d3d3bf7f4bcc065310/Mrs_M_Szalkowska_v_HC-One_Ltd_-_3312414-2019_-_Reserved_remedy_judgment_and_reasons_-_3-6-21.pdf
UK21-59855
HC-One No.1 Limited
HC-One Limited
HC-One Limited
Peterborough
Cambridgeshire
England
0
2022
20221005
safety-related offences
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The Care Quality Commission (CQC) placed Elms Care Home in special measures after an inspection rated some areas as inadequate.
agency action
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/press-release/cqc-rates-cambridgeshire-care-home-inadequate-and-places-it-special-measures
UK21-74941
HC-One No.1 Limited
HC-One Limited
HC-One Limited
London
England
0
2022
20221116
safety-related offences
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The Care Quality Commission (CQC) rated Chaseview Care Home as inadequate and placed it in special measures.
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/press-release/cqc-rates-london-care-home-inadequate-and-places-it-special-measures
UK21-83300
HC-One No.1 Limited
HC-One Limited
HC-One Limited
Ramsey
Cambridgeshire
England
0
2022
20221028
safety-related offences
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The Care Quality Commission (CQC) rated Red House Care Home as inadequate and placed it in special measures.
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/press-release/cqc-rates-cambridgeshire-care-home-inadequate-and-places-it-special-measures-0
UK21-83307
HC-One Limited
HC-One Limited
HC-One Limited
Tullibody
Scotland
640000
2022
20220112
safety-related offences
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Failed to provide employees with sufficient information, instruction and training on foods which were suitable for modified diets and as a result failed to comply with the risk assessments for a resident, in that the resident was given a piece of jam doughnut, which was an unsuitable food for her modified diet, causing her to fatally choke whilst eating the doughnut. This case did result from the investigation of a fatality
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://resources.hse.gov.uk/convictions/case/case_details.asp?SF=CN&SV=4637484
HSE database does not record if court case is resolved with guilty plea.
UK21-86466
HC-One Oval Limited
HC-One Limited
HC-One Limited
England and Wales
45837
2022
20221207
employment-related offences
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Health & Safety, Race Discrimination, Unfair Dismissal
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/63cfd8498fa8f53fddf28fec/Mr_S_Jonjo_-v-_HC-One_Oval_Ltd_-_3200408_2021_-_Remedy_Judgment.pdf
UK21-88970
HC One Oval Ltd,
HC-One Limited
HC-One Limited
0
2020
20201120
safety-related offences
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NHS Greater Glasgow and Clyde and HC One Oval Ltd, came to a settlement ending legal action by the Equality and Human Rights Commission alleging the Trust placed patients in two care homes in Glasgow without legal authority.
Settlement with EHRC
UK-EHRC
Equality and Human Rights Commission
United Kingdom
privately held
healthcare services
care homes
https://www.equalityhumanrights.com/en/our-work/news/equality-and-human-rights-commission-reaches-settlement-ending-unlawful-detention
UK21-93595
HC-One Limited
HC-One Limited
HC-One Limited
Kirkcaldy
Scotland
0
2022
20220701
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Chapel Level Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
United Kingdom
privately held
healthcare services
care homes
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Chapel_Level_Nursing_Home_010722_2022383225_IN1_Redacted.pdf
UK21-96299
HC-One Limited
HC-One Limited
HC-One Limited
Bathgate
Scotland
0
2022
20221223
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Redmill Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
United Kingdom
privately held
healthcare services
care homes
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Redmill%20Nursing%20Home%20-%20IN1%20(2)_Redacted.pdf
UK21-96300
HC-One Oval Limited
HC-One Limited
HC-One Limited
0
2021
20210223
safety-related offences
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Mrs C complained about the care home's fee and the way in which the family was informed about it by the care home. We found fault because the care home had charged an incorrect (higher) rate. The care provider has agreed to apologise for this and correct the corresponding invoices.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/charging/20-002-335
UK21-99617
HC-One Oval Limited
HC-One Limited
HC-One Limited
300
2022
20220209
safety-related offences
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Mrs X complains HC-One Oval Limited's Lyndon Hall Nursing Home failed to look after her late mother properly and failed to keep her family informed about the deterioration in her condition before she died, causing unnecessary distress. HC-One accepts Lyndon Hall failed to deal properly with two falls and failed to communicate properly with Mrs X after it stopped her visits. Lyndon Hall also failed to do a risk assessment for visits to Mrs X's mother, adding further to her distress. HC-One needs to apologise and pay financial redress.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/covid-19/20-007-315
UK21-99656
HC-One No.1 Limited
HC-One Limited
HC-One Limited
0
2022
20220714
safety-related offences
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We will not investigate this complaint about a care home not completing a Continuing Healthcare Checklist. That is because it has agreed to complete the checklist therefore further investigation will not lead to a different outcome.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/domiciliary-care/22-003-745
UK21-99784
Meridian Healthcare Limited aka HC-ONE
HC-One Limited
HC-One Limited
636
2019
20190801
safety-related offences
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The Ombudsman upholds Mrs X's complaint about Fazakerley House Care Home's failure to protect her late mother's possessions. The Care Provider did not follow its own procedures for labelling clothes or keeping records of Mrs Y's belongings. It also failed to follow its own guidance on cleaning and laundry. This caused injustice to Mrs Y as she had to pay to replace the lost and damaged items. To remedy the injustice caused by the faults identified, the Care Provider will pay £536 to Mrs Y's estate. It will also apologise to Mrs X and pay her £100 to remedy the frustration it caused her. Finally, the Care Provider will ensure other residents' files are up to date, personal items are labelled and their laundry is being handled correctly.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-013-010#point5
UK21-99877
Meridian Healthcare Limited aka HC-ONE
HC-One Limited
HC-One Limited
0
2019
20190625
safety-related offences
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Some areas of the day to day care provided to Ms Y at a care home were below an acceptable standard, and staff failed to keep records of complaints made. Complaint responses from head office failed to address all points of complaint
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-014-120
UK21-99885
HC-One Limited
HC-One Limited
HC-One Limited
0
2019
20190717
safety-related offences
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Mrs D complains on behalf of Mrs E that HC-One Oval Homes did not provide the residential care Mrs E paid for. Mrs D says Mrs E's care home neglected her and gave her an insulin overdose. The Ombudsman has found HC-One Oval Homes at fault. HC-One Oval Homes has agreed to reimburse Mrs E half her care home fees, give staff training and develop an action plan to ensure policies are put into practice.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-015-896
UK21-99898
HC-One Beamish Limited
HC-One Limited
HC-One Limited
250
2021
20210112
safety-related offences
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Mr X complained about the care his late mother Mrs F, received at Melbury Court care home (the care provider) between February and July 2019. The care provider was at fault. The care provider failed to adequately administer Mrs F's pain relief and failed to address her regular refusal of personal care. The care provider agreed to pay Mr X £250 to acknowledge the distress and uncertainty caused to him by the faults.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-019-329
UK21-99993
HC-One Oval Limited
HC-One Limited
HC-One Limited
0
2021
20210316
safety-related offences
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The Ombudsman finds the care provider caused Mrs X an injustice in failing to provide satisfactory care to her. This includes poor hygiene and nutrition levels, and for failing to adhere to its own risk assessments. The care provider has agreed to apologise to Mrs X and pay a financial remedy.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-003-652
UK21-100013
HC-One Oval Limited
HC-One Limited
HC-One Limited
400
2021
20210316
safety-related offences
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Mrs C complained about the way the care home responded to her mother's falls. We found with the care provider's actions. The care provider has agreed to apologise to Mrs C and her mother and pay each of them a financial remedy for the distress they experienced. It will also share the lessons learned with its staff.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-007-882
UK21-100028
HC-One Limited
HC-One Limited
HC-One Limited
0
2021
20210818
safety-related offences
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Wirral University Teaching Hospital NHS Foundation Trust acted with fault by not including Mrs X's medication changes to her discharge paperwork. The Trust has remedied the injustice to Mrs X's son, Dr Y. Also, Liscard Group Practice and Leighton Court Care Home did not contribute to a delay restarting Mrs X's medication.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-011-447b
UK21-100038
HC-One Oval Limited
HC-One Limited
HC-One Limited
450
2021
20211025
safety-related offences
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Mrs C complains on behalf of her mother, Mrs J, that the Care Provider did not share her mother's care plans between 2019 and 2021. She also says the lift at the Care Home was out of order meaning Mrs J missed a number of appointments about her hearing and she was unable to access social spaces and activities. We find fault with the Care Provider's poor recording of Mrs J's care plan reviews which caused her and Mrs C uncertainty. The lack of a working lift was service failure which caused Mrs J an injustice.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-000-236#point5
UK21-100050
HC-One Limited
HC-One Limited
HC-One Limited
300
2022
20221107
safety-related offences
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Miss X complained about the care HC-One Limited provided to her friend Mr Y during his stay at a care home. HC-One Limited was at fault for failing to produce adequate care plans or offer care to meet Mr Y's needs. This caused Mr Y distress and uncertainty. It was also at fault for failing to consider whether to contact Miss X about Mr Y's refusal to accept some care. This caused her distress. HC-One will pay Mr Y £200 and Miss X £100 in recognition of that injustice. It has already taken some action to prevent the fault occurring again, but it will also remind staff they must offer the care set out in someone's care plan and record doing so.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-004-066#point5
UK21-100131
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2023
20230127
safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107987
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2023
20230127
safety-related offences
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Priority Action Notice served requiring that the service provider must put arrangements in place to ensure that individuals are safe and are protected from abuse, neglect and improper treatment.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107988
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2022
20220118
safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107989
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2022
20220826
safety-related offences
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Priority Action Notice served requiring that This regulation applies where the service provider is an individual.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107990
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2022
20220826
safety-related offences
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Priority Action Notice served requiring that the service provider must put arrangements in place to ensure that individuals are safe and are protected from abuse, neglect and improper treatment.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107991
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2023
20230201
safety-related offences
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Priority Action Notice served requiring that the service provider must- (a) keep a record of- (i) the personal plan and any revised plan, and (ii) the outcome of any review, and (b) give a copy of the personal plan and any revised plan to- (i) the individual, (ii) any representative, unless this is not appropriate or would be inconsistent with the individual's well-being.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107992
HC-One
HC-One Limited
HC-One Limited
0
2023
20231017
safety-related offences
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Social Care and Social Work Improvement Scotland served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Chapel Level Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
United Kingdom
privately held
healthcare services
care homes
https://careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Chapel%20Level%20Nursing%20Home%20-%20IN1%20-%20Improvement%20Notice_Redacted.pdf
UK21-109063
HC-One Limited
HC-One Limited
HC-One Limited
Darlington
England
1171
2024
20240220
employment-related offences
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Employer named by the government for failing to pay the minimum wage. Penalty is the amount of wage arrears repaid. Companies were also liable for financial penalties for the breaches, but the amounts were not provided.
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
privately held
healthcare services
care homes
https://www.gov.uk/government/news/over-500-companies-named-for-not-paying-minimum-wage
Residential nursing care activities
UK21-110719
HC-One Limited
HC-One Limited
HC-One Limited
Bonnyrigg
Scotland
400000
2024
20240222
employment-related offences
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HC-One Limited pleaded guilty to breaching Regulations Section 3(1) and Section 33(1)(a) of the Health and Safety at Work etc. Act 1974 after the death of a vulnerable resident at a care home. They were fined £400,000.
Guilty Plea
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://press.hse.gov.uk/2024/02/22/care-home-fined-following-death-of-vulnerable-resident/
UK21-111107
34