British Gas Trading Limited Centrica Centrica 0 2016 20161220 competition-related offences
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British Gas, EDF, E.ON, Npower, Southern Electric and Scottish Power made undertakings with the CMA to change how they treated tariffs for gas prices offered to prepayment customers, which were structured in a fashion that limited the ability of competitors to enter the market and for customers to switch to cheaper tariffs. agency action Undertaking with the CMA UK-CMA Competition and Markets Authority United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.gov.uk/cma-cases/energy-market-investigation UK21-313
Centrica PLC Centrica Centrica England and Wales 17000 2020 20200108 employment-related offences
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Breach of Contract, Unfair Dismissal, Working Time Regulations agency action UK-ET Employment Tribunal United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://assets.publishing.service.gov.uk/media/5e282b0440f0b62c522480c6/Miss_L_Hirons_v_Centrica_PLC_3310899_2019_Final.pdf UK21-4135
British Gas Services Limited Centrica Centrica England and Wales 23700 2019 20190503 employment-related offences
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Age Discrimination, Breach of Contract, Unfair Dismissal, Working Time Regulations agency action UK-ET Employment Tribunal United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://assets.publishing.service.gov.uk/media/5cd29116ed915d50b5a206d0/Mr_S_Vaghela_v_British_Gas_Services_Limited_2600526_2018_Remedy.pdf UK21-7069
British Gas Trading Limited Centrica Centrica England and Wales 30407 2017 20171020 employment-related offences
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Disability Discrimination, Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://assets.publishing.service.gov.uk/media/5f04435ee90e075c571604b4/Mr_E_Osifo_v_British_Gas_Trading_Limited_-_2400140_2017.pdf UK21-11631
Spirit Energy Production UK Limited Centrica Centrica Offshore England 0 2020 20201006 safety-related offences
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Extractive and utility supply industries agency action Improvement Notice 310694607 UK-HSE Health and Safety Executive United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310694607 UK21-19053
Spirit Energy Production UK Limited Centrica Centrica England 0 2020 20200923 safety-related offences
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Extractive and utility supply industries agency action Improvement Notice 310942535 UK-HSE Health and Safety Executive United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310942535 UK21-19193
Spirit Energy Production UK Limited Centrica Centrica England 0 2019 20191122 safety-related offences
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Extractive and utility supply industries agency action Improvement Notice 310274319 UK-HSE Health and Safety Executive United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310274319 UK21-21766
Spirit Energy Production UK Limited Centrica Centrica Barrow in Furness England 0 2017 20171109 safety-related offences
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Extractive and utility supply industries agency action Improvement Notice 308407576 UK-HSE Health and Safety Executive United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=308407576 UK21-35991
Spirit Energy Production UK Limited Centrica Centrica Offshore England 0 2017 20170718 safety-related offences
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Extractive and utility supply industries agency action Improvement Notice 308223286 UK-HSE Health and Safety Executive United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=308223286 UK21-38412
Spirit Energy Production UK Limited Centrica Centrica Scotland 0 2017 20170708 safety-related offences
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Extractive and utility supply industries agency action Improvement Notice 308270616 UK-HSE Health and Safety Executive United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=308270616 UK21-38622
British Gas/ Centrica Centrica Centrica 1660272 2021 20210302 competition-related offences
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Ofgem concluded compliance engagement with 18 suppliers in relation to their adherence to the price protection rules which should protect customers' tariff prices when they decide to either switch suppliers or tariffs after a price increase. agency action UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications/18-suppliers-agree-pay-ps104-million-redress-price-protection-failings UK21-51948
British Gas Centrica Centrica 1728070 2020 20200827 competition-related offences
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Ofgem has closed compliance engagement with British Gas over a number of non-compliance issues relating to its handling of a change in Prepayment Meter Top-up vendor from Paypoint to Payzone / Post Office. agency action UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications/ofgem-closes-compliance-case-british-gas-regarding-its-handling-changes-prepayment-meter-customer-top-arrangements-british-gas-makes-payments-totalling-ps173m UK21-51965
British Gas Trading Limited Centrica Centrica 9500000 2017 20170629 consumer-protection-related offences
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British Gas was fined £1 and agreed to make consumer redress payments of £9,499,999 in settlement of a finding by Ofgem that problems with the company's new account system for business customers caused multiple problems with supply transfers, billing and complaint handling. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications-and-updates/investigation-british-gas-trading-limited-and-its-compliance-slc-7a-7b-14-14a-and-21b-and-consumer-complaints-handling-standards-regulations-2008 UK21-51992
British Gas Trading Limited Centrica Centrica 4500000 2017 20170127 competition-related offences
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British Gas was fined £1 and made consumer redress payments of £4,499,999 to the Carbon Trust in settlement of a finding by Ofgem that the company failed to comply with its licence requirements to only install advanced electricity meters and to take all reasonable steps to arrange installation of advanced meters at relevant premises. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications-and-updates/investigation-british-gas-compliance-its-obligations-under-electricity-supply-licence-standard-licence-condition-12 UK21-51993
British Gas Centrica Centrica 10600000 2015 20150305 competition-related offences
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British Gas was fined £1 and paid consumer redress of £10,599,999 to the British Gas Energy Trust in settlement of a finding by Ofgem that the company failed to achieve its carbon emissions reduction obligations of promoting carbon reduction actions by domestic energy users in low income areas. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications-and-updates/investigation-british-gas-compliance-article-141-electricity-and-gas-community-energy-saving-programme-order-2009 UK21-52005
British Gas Centrica Centrica 500000 2015 20150305 competition-related offences
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British Gas was fined £1 and paid consumer redress of £499,999 to the British Gas Energy Trust in settlement of a finding by Ofgem that the company failed to achieve its carbon emissions reduction obligations in the area of promoting insulation amongst domestic customers. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications-and-updates/investigation-british-gas-compliance-article-91-and-article-91a-electricity-and-gas-carbon-emissions-reduction-order-2008-amended UK21-52008
British Gas Trading Limited Centrica Centrica 4003857 2014 20140520 consumer-protection-related offences
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British Gas was fined £800,000 and paid £3,200,000 redress to customers in settlement of a finding by Ofgem that the company did not comply with licence requirement with respect to non-domestic customer transfer blocking and renewals. The final penalty included an additional £3,857 interest for late payment agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications-and-updates/notice-decision-impose-financial-penalty-bg-following-investigation-compliance-obligations-non-domestic-customer-transfer-blocking-and-renewals UK21-52014
British Gas Trading Limited Centrica Centrica 2500000 2012 20120110 consumer-protection-related offences
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British Gas was fined £2.5 million in a finding by Ofgem that the company failed to keep accurate information on customer complaints and that letters it sent to customers did not include all the information required under consumer complaints handling standards regulations. agency action UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications-and-updates/final-british-gas-trading-limited-penalty-notice-breaches-gas-and-electricity-consumer-complaints-handling-standards-regulations-2008 UK21-52025
British Gas Trading Limited Centrica Centrica 1000000 2011 20111103 competition-related offences
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BG paid £125,000 in settlement of a finding by Ofgem that the company failed to accurately report the amount of electricity it supplied, used to calculate payments in the Renewables Obligation scheme. agency action settlement with Ofgem UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications-and-updates/final-british-gas-penalty-notice-misreporting-under-renewables-obligation UK21-52027
British Gas Services Ltd Centrica Centrica England and Wales 38612 2022 20220725 employment-related offences
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Disability Discrimination, Unfair Dismissal, Working Time Regulations agency action UK-ET Employment Tribunal United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://assets.publishing.service.gov.uk/media/62fcaafb8fa8f504bf332a38/Mr_P_R_Callender_v_British_Gas_Services_Limited_-3310503.2019._judgment___reasons.pdf UK21-75546
Centrica Business Solutions UK Limited Centrica Centrica Windsor England 12881 2022 20221025 safety-related offences
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UK-HSE Health and Safety Executive United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://resources.hse.gov.uk/convictions/case/case_details.asp?SF=CN&SV=4730637 HSE database does not record if court case is resolved with guilty plea. UK21-85086
Spirit Energy North Sea Limited Centrica Centrica 50000 2022 20221219 environment-related offences
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Spirit was fined £50,000 for exceeding the maximum allowed production volumes from two fields over three years. UK-NSTA North Sea Transition Authority (formerly Oil & Gas Authority) United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.nstauthority.co.uk/news-publications/news/2022/operators-fined-total-of-265-000-as-nsta-moves-to-enforce-net-zero-and-security-of-supply-requirements/ UK21-86675
British Gas/ Centrica Centrica Centrica 1269095 2021 20210302 consumer-protection-related offences
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Ofgem concluded compliance engagement with 18 suppliers in relation to their adherence to the price protection rules which should protect customers' tariff prices when they decide to either switch suppliers or tariffs after a price increase. UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications/18-energy-suppliers-pay-ps104-million-contract-renewal-failures UK21-90672
British Gas Trading Limited Centrica Centrica 2650000 2018 20180829 consumer-protection-related offences
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British Gas paid £2.65 million in refunds, compensation and redress after an Ofgem finding that it misinformed customers by issuing incorrect terms and conditions about exit fees, wrongly charged them to some customers and applied incorrect charges to others after their fixed deal came to an end. UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications/british-gas-pays-out-ps265-million-over-invalid-exit-fees-and-overcharging UK21-90703
British Gas Centrica Centrica 1100000 2017 20170720 consumer-protection-related offences
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British Gas paid £1.1 million to some of its domestic and micro business customers after its third party agents missed appointments with customers or did not keep them on time, and then did not compensate them as required by Ofgem. UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications/british-gas-pays-ps11m-compensate-customers-after-agents-missed-appointments UK21-90706
British Gas Centrica Centrica 1000000 2014 20140704 consumer-protection-related offences
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Ofgem secured a £1 million package from British Gas after they mis-sold to customers in Sainsbury's stores nationwide and in Westfield shopping centre, Shepherds Bush. In addition, staff and branding in Sainsbury's stores did not make clear that British Gas was the supply partner for Sainsbury's Energy. UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications/ofgem-secures-ps1-million-payment-british-gas-mis-selling UK21-90718
British Gas Centrica Centrica 3370000 2023 20231109 competition-related offences
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Energy suppliers British Gas, OVO, Bulb, E.ON, Scottish Power and SSE agreed to pay out a total of £10.8 million after missing smart meter installation targets for 2022. UK-OFGEM Office of Gas and Electricity Markets United Kingdom publicly traded utilities and power generation energy services GB00B033F229 https://www.ofgem.gov.uk/publications/energy-suppliers-pay-total-ps108-million-not-meeting-smart-meter-installation-targets-2022 UK21-107234
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