British Gas Trading Limited
Centrica
Centrica
0
2016
20161220
competition-related offences
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British Gas, EDF, E.ON, Npower, Southern Electric and Scottish Power made undertakings with the CMA to change how they treated tariffs for gas prices offered to prepayment customers, which were structured in a fashion that limited the ability of competitors to enter the market and for customers to switch to cheaper tariffs.
agency action
Undertaking with the CMA
UK-CMA
Competition and Markets Authority
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.gov.uk/cma-cases/energy-market-investigation
UK21-313
Centrica PLC
Centrica
Centrica
England and Wales
17000
2020
20200108
employment-related offences
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Breach of Contract, Unfair Dismissal, Working Time Regulations
agency action
UK-ET
Employment Tribunal
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://assets.publishing.service.gov.uk/media/5e282b0440f0b62c522480c6/Miss_L_Hirons_v_Centrica_PLC_3310899_2019_Final.pdf
UK21-4135
British Gas Services Limited
Centrica
Centrica
England and Wales
23700
2019
20190503
employment-related offences
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Age Discrimination, Breach of Contract, Unfair Dismissal, Working Time Regulations
agency action
UK-ET
Employment Tribunal
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://assets.publishing.service.gov.uk/media/5cd29116ed915d50b5a206d0/Mr_S_Vaghela_v_British_Gas_Services_Limited_2600526_2018_Remedy.pdf
UK21-7069
British Gas Trading Limited
Centrica
Centrica
England and Wales
30407
2017
20171020
employment-related offences
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Disability Discrimination, Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://assets.publishing.service.gov.uk/media/5f04435ee90e075c571604b4/Mr_E_Osifo_v_British_Gas_Trading_Limited_-_2400140_2017.pdf
UK21-11631
Spirit Energy Production UK Limited
Centrica
Centrica
Offshore
England
0
2020
20201006
safety-related offences
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Extractive and utility supply industries
agency action
Improvement Notice
310694607
UK-HSE
Health and Safety Executive
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310694607
UK21-19053
Spirit Energy Production UK Limited
Centrica
Centrica
England
0
2020
20200923
safety-related offences
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Extractive and utility supply industries
agency action
Improvement Notice
310942535
UK-HSE
Health and Safety Executive
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310942535
UK21-19193
Spirit Energy Production UK Limited
Centrica
Centrica
England
0
2019
20191122
safety-related offences
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Extractive and utility supply industries
agency action
Improvement Notice
310274319
UK-HSE
Health and Safety Executive
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310274319
UK21-21766
Spirit Energy Production UK Limited
Centrica
Centrica
Barrow in Furness
England
0
2017
20171109
safety-related offences
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Extractive and utility supply industries
agency action
Improvement Notice
308407576
UK-HSE
Health and Safety Executive
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=308407576
UK21-35991
Spirit Energy Production UK Limited
Centrica
Centrica
Offshore
England
0
2017
20170718
safety-related offences
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Extractive and utility supply industries
agency action
Improvement Notice
308223286
UK-HSE
Health and Safety Executive
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=308223286
UK21-38412
Spirit Energy Production UK Limited
Centrica
Centrica
Scotland
0
2017
20170708
safety-related offences
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Extractive and utility supply industries
agency action
Improvement Notice
308270616
UK-HSE
Health and Safety Executive
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=308270616
UK21-38622
British Gas/ Centrica
Centrica
Centrica
1660272
2021
20210302
competition-related offences
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Ofgem concluded compliance engagement with 18 suppliers in relation to their adherence to the price protection rules which should protect customers' tariff prices when they decide to either switch suppliers or tariffs after a price increase.
agency action
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications/18-suppliers-agree-pay-ps104-million-redress-price-protection-failings
UK21-51948
British Gas
Centrica
Centrica
1728070
2020
20200827
competition-related offences
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Ofgem has closed compliance engagement with British Gas over a number of non-compliance issues relating to its handling of a change in Prepayment Meter Top-up vendor from Paypoint to Payzone / Post Office.
agency action
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications/ofgem-closes-compliance-case-british-gas-regarding-its-handling-changes-prepayment-meter-customer-top-arrangements-british-gas-makes-payments-totalling-ps173m
UK21-51965
British Gas Trading Limited
Centrica
Centrica
9500000
2017
20170629
consumer-protection-related offences
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British Gas was fined £1 and agreed to make consumer redress payments of £9,499,999 in settlement of a finding by Ofgem that problems with the company's new account system for business customers caused multiple problems with supply transfers, billing and complaint handling.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications-and-updates/investigation-british-gas-trading-limited-and-its-compliance-slc-7a-7b-14-14a-and-21b-and-consumer-complaints-handling-standards-regulations-2008
UK21-51992
British Gas Trading Limited
Centrica
Centrica
4500000
2017
20170127
competition-related offences
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British Gas was fined £1 and made consumer redress payments of £4,499,999 to the Carbon Trust in settlement of a finding by Ofgem that the company failed to comply with its licence requirements to only install advanced electricity meters and to take all reasonable steps to arrange installation of advanced meters at relevant premises.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications-and-updates/investigation-british-gas-compliance-its-obligations-under-electricity-supply-licence-standard-licence-condition-12
UK21-51993
British Gas
Centrica
Centrica
10600000
2015
20150305
competition-related offences
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British Gas was fined £1 and paid consumer redress of £10,599,999 to the British Gas Energy Trust in settlement of a finding by Ofgem that the company failed to achieve its carbon emissions reduction obligations of promoting carbon reduction actions by domestic energy users in low income areas.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications-and-updates/investigation-british-gas-compliance-article-141-electricity-and-gas-community-energy-saving-programme-order-2009
UK21-52005
British Gas
Centrica
Centrica
500000
2015
20150305
competition-related offences
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British Gas was fined £1 and paid consumer redress of £499,999 to the British Gas Energy Trust in settlement of a finding by Ofgem that the company failed to achieve its carbon emissions reduction obligations in the area of promoting insulation amongst domestic customers.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications-and-updates/investigation-british-gas-compliance-article-91-and-article-91a-electricity-and-gas-carbon-emissions-reduction-order-2008-amended
UK21-52008
British Gas Trading Limited
Centrica
Centrica
4003857
2014
20140520
consumer-protection-related offences
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British Gas was fined £800,000 and paid £3,200,000 redress to customers in settlement of a finding by Ofgem that the company did not comply with licence requirement with respect to non-domestic customer transfer blocking and renewals. The final penalty included an additional £3,857 interest for late payment
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications-and-updates/notice-decision-impose-financial-penalty-bg-following-investigation-compliance-obligations-non-domestic-customer-transfer-blocking-and-renewals
UK21-52014
British Gas Trading Limited
Centrica
Centrica
2500000
2012
20120110
consumer-protection-related offences
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British Gas was fined £2.5 million in a finding by Ofgem that the company failed to keep accurate information on customer complaints and that letters it sent to customers did not include all the information required under consumer complaints handling standards regulations.
agency action
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications-and-updates/final-british-gas-trading-limited-penalty-notice-breaches-gas-and-electricity-consumer-complaints-handling-standards-regulations-2008
UK21-52025
British Gas Trading Limited
Centrica
Centrica
1000000
2011
20111103
competition-related offences
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BG paid £125,000 in settlement of a finding by Ofgem that the company failed to accurately report the amount of electricity it supplied, used to calculate payments in the Renewables Obligation scheme.
agency action
settlement with Ofgem
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications-and-updates/final-british-gas-penalty-notice-misreporting-under-renewables-obligation
UK21-52027
British Gas Services Ltd
Centrica
Centrica
England and Wales
38612
2022
20220725
employment-related offences
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Disability Discrimination, Unfair Dismissal, Working Time Regulations
agency action
UK-ET
Employment Tribunal
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://assets.publishing.service.gov.uk/media/62fcaafb8fa8f504bf332a38/Mr_P_R_Callender_v_British_Gas_Services_Limited_-3310503.2019._judgment___reasons.pdf
UK21-75546
Centrica Business Solutions UK Limited
Centrica
Centrica
Windsor
England
12881
2022
20221025
safety-related offences
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UK-HSE
Health and Safety Executive
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://resources.hse.gov.uk/convictions/case/case_details.asp?SF=CN&SV=4730637
HSE database does not record if court case is resolved with guilty plea.
UK21-85086
Spirit Energy North Sea Limited
Centrica
Centrica
50000
2022
20221219
environment-related offences
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Spirit was fined £50,000 for exceeding the maximum allowed production volumes from two fields over three years.
UK-NSTA
North Sea Transition Authority (formerly Oil & Gas Authority)
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.nstauthority.co.uk/news-publications/news/2022/operators-fined-total-of-265-000-as-nsta-moves-to-enforce-net-zero-and-security-of-supply-requirements/
UK21-86675
British Gas/ Centrica
Centrica
Centrica
1269095
2021
20210302
consumer-protection-related offences
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Ofgem concluded compliance engagement with 18 suppliers in relation to their adherence to the price protection rules which should protect customers' tariff prices when they decide to either switch suppliers or tariffs after a price increase.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications/18-energy-suppliers-pay-ps104-million-contract-renewal-failures
UK21-90672
British Gas Trading Limited
Centrica
Centrica
2650000
2018
20180829
consumer-protection-related offences
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British Gas paid £2.65 million in refunds, compensation and redress after an Ofgem finding that it misinformed customers by issuing incorrect terms and conditions about exit fees, wrongly charged them to some customers and applied incorrect charges to others after their fixed deal came to an end.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications/british-gas-pays-out-ps265-million-over-invalid-exit-fees-and-overcharging
UK21-90703
British Gas
Centrica
Centrica
1100000
2017
20170720
consumer-protection-related offences
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British Gas paid £1.1 million to some of its domestic and micro business customers after its third party agents missed appointments with customers or did not keep them on time, and then did not compensate them as required by Ofgem.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications/british-gas-pays-ps11m-compensate-customers-after-agents-missed-appointments
UK21-90706
British Gas
Centrica
Centrica
1000000
2014
20140704
consumer-protection-related offences
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Ofgem secured a £1 million package from British Gas after they mis-sold to customers in Sainsbury's stores nationwide and in Westfield shopping centre, Shepherds Bush. In addition, staff and branding in Sainsbury's stores did not make clear that British Gas was the supply partner for Sainsbury's Energy.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications/ofgem-secures-ps1-million-payment-british-gas-mis-selling
UK21-90718
British Gas
Centrica
Centrica
3370000
2023
20231109
competition-related offences
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Energy suppliers British Gas, OVO, Bulb, E.ON, Scottish Power and SSE agreed to pay out a total of £10.8 million after missing smart meter installation targets for 2022.
UK-OFGEM
Office of Gas and Electricity Markets
United Kingdom
publicly traded
utilities and power generation
energy services
GB00B033F229
https://www.ofgem.gov.uk/publications/energy-suppliers-pay-total-ps108-million-not-meeting-smart-meter-installation-targets-2022
UK21-107234
27