Lanemile Limited Bridgepoint Group PLC Bridgepoint Group PLC Clacton-on-Sea England 80170 2021 20210629 safety-related offences
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Lanemile Limited, which runs Haven Lodge, Clacton-on-Sea, was fined £80,000 at Chelmsford Magistrates' Court. It was also ordered to pay a £170 victim surcharge. agency action UK-CQC Care Quality Commission United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.cqc.org.uk/news/releases/care-provider-fined-after-vulnerable-woman-suffers-avoidable-harm-essex-home UK21-12
Care UK Health and Social Care Holdings Ltd. and Care UK Community Partnerships Ltd. Bridgepoint Group PLC Bridgepoint Group PLC 1000000 2020 20201008 consumer-protection-related offences
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Care UK agreed an undertaking with the CMA to refund fees that were charged to care home residents who were already funded under NHS continuing healthcare. The CMA considered being required to pay extra towards their essential care a breach of consumer protection law. agency action Undertaking with the CMA UK-CMA Competition and Markets Authority United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.gov.uk/cma-cases/care-homes-consumer-protection-case UK21-191
Care UK Health and Social Care Holdings Ltd et al. Bridgepoint Group PLC Bridgepoint Group PLC 0 2019 20190124 consumer-protection-related offences
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Care UK, Hallmark Care Homes Group Holdings Limited and The Fremantle Trust made changes to their contract terms and conditions following CMA investigation of concerns the charges at their residential care homes after a residents death and treatment of their possessions was in breach of consumer protection law. agency action Undertaking with the CMA UK-CMA Competition and Markets Authority United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.gov.uk/cma-cases/care-homes-consumer-protection-case UK21-255
Care UK Limited Bridgepoint Group PLC Bridgepoint Group PLC Colchester Colchester England 7540 2021 20211208 employment-related offences
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Activities of head offices agency action UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.gov.uk/government/news/over-200-employers-called-out-for-falling-short-of-paying-staff-the-minimum-wage UK21-65393
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC East Grinstead West Sussex 1527170 2022 20220610 safety-related offences
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Care UK Community Partnerships Limited was fined £1,500,000 in court and was ordered to pay £170 victim surcharge and £27,000 costs after pleading guilty to failing to meet a resident's nutritional and hydration needs and protect them from avoidable harm when a resident's risk of choking was not recognised on care plans and they choked to death on food. agency action UK-CQC Care Quality Commission United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.cqc.org.uk/press-release/care-provider-operating-east-grinstead-care-home-ordered-to-pay-fine UK21-74987
Practice Plus Group Urgent Care Ltd Bridgepoint Group PLC Bridgepoint Group PLC England and Wales 1500 2023 20230412 employment-related offences
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Unlawful Deduction from Wages UK-ET Employment Tribunal United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://assets.publishing.service.gov.uk/media/6479fd2ab32b9e0012a9612b/Mr_S_Uddin_v_Practice_Plus_Group_Urgent_Care_Ltd_-_3309734-2022_-_Rule_21_Judgment.pdf UK21-93151
Care UK Community Partnerships Ltd Bridgepoint Group PLC Bridgepoint Group PLC England and Wales 27605 2023 20230109 employment-related offences
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Disability Discrimination, Unfair Dismissal UK-ET Employment Tribunal United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://assets.publishing.service.gov.uk/media/6494047d831311000c29612d/Miss_A_Forder_-_v_-_Care_UK_Community_Partnerships_Limited_-_3306798-2021_-_Judgment.pdf UK21-93532
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 0 2021 20210528 safety-related offences
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Mrs X and Mrs Y complain about the care their mother (Mrs Z) received at Care UK's Britten Court in the weeks leading to her death in April 2020 and the failure to arrange suitable contact with her during lockdown. There are gaps in Mrs Z's records and Care UK was not as open with Mrs X when responding to her complaint. This has caused avoidable distress for which it needs to apologise. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/covid-19/20-005-399 UK21-99652
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 300 2021 20211124 safety-related offences
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Mrs X complains about the care her late mother, Mrs Y, received while she lived in Care UK's Pear Tree Court in 2020 and a lack of communication during the weeks leading up to her mother's death. Mrs Y did not receive poor care, but there was a lack of communication. Care UK needs to apologise and make a symbolic payment to Mrs X. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/covid-19/21-001-258 UK21-99663
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 250 2018 20181119 safety-related offences
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There were failings in the care provided to the late Mr Y by Care UK Community Partnerships Limited. This caused an injustice to Mr Y and his family. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/17-020-439 UK21-99831
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 0 2019 20190916 safety-related offences
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Ms C complains about the way the former manager of her mother's care home treated her, when she raised concerns about her mother's care. The Ombudsman found fault with the way in which the care provider handled Ms C's complaint, for which it has agreed to apologise. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-013-102 UK21-99879
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 250 2019 20191007 safety-related offences
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Mr X complained on behalf of his mother in law, Mrs Y, about care provided during a respite stay at a care home. There were faults in the care provider's record keeping and care planning. These caused uncertainty to Mrs Y and Mr X about the adequacy of care provided. The care provider agrees to apologise to Mrs Y and Mr X, make a token payment of £250 to Mrs Y acknowledging distress caused to her, and review its practice to prevent reoccurrence. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-016-750 UK21-99902
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 600 2019 20191023 safety-related offences
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The Ombudsmen find fault by Care UK with regards to the care it provided to an elderly man during his time in a care home in 2017 and 2018. The Ombudsmen have made recommendations to address this fault and the impact it had on the man's family. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-016-980 UK21-99903
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 150 2020 20200109 safety-related offences
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Miss X complains the Care Home provided poor quality care and accommodation, causing financial loss and distress. The Ombudsman is satisfied with the actions already taken by the Care Home to remedy any injustice and prevent recurrence. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-008-525 UK21-99948
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 0 2020 20201113 safety-related offences
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Mrs C complained about the care her (late) mother received at the care home she lived. The Ombudsman found the care home should not have given Mrs M strawberries, which she was allergic to. However, the care home has already apologised for this, as well for two incidents that involved another resident. This was an appropriate remedy for the injustice that occurred. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-011-512 UK21-99961
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 0 2020 20201216 safety-related offences
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Ms C complained about various aspects of the residential respite care her (late) mother received. We found there was some fault in the actions of the care provider. It has agreed to apologise for any distress these may have caused Ms M and her family. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-012-088 UK21-99966
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 0 2021 20210513 safety-related offences
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Mr and Mrs X complained about the care Mrs X's mother, Mrs Y, received at Hadrian House. They said the Care Provider did not do enough to stop Mrs Y's injuries and left her in bed for six weeks unnecessarily. They felt this caused Mrs Y's health and wellbeing to worsen and ultimately led to her death. We found the Care Provider was not at fault. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-014-750 UK21-99976
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 1500 2021 20210308 safety-related offences
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the complainant complained the Care Provider provided poor quality care for her mother at its Britten Court Lowestoft care home causing distress and risk of harm. The Care Provider says it learned from the complaint by improving staff practice and engaged with the proper agencies to report safeguarding issues. We found following several falls and some incidences of poor care the Care Provider caused injustice for which we have recommended a remedy. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-021-013 UK21-99999
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 250 2021 20210506 safety-related offences
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There is evidence of fault by the Care Provider in this complaint. Ms X's mother's jewellery was lost because of the actions of a care worker. There were inconsistencies in the Care Provider's response to Ms X's complaint. It also failed to offer an adequate remedy for the injustice caused. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-007-872 UK21-100027
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 500 2022 20220314 safety-related offences
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There is no evidence of proper oral care for Mr X. Mr X incurred dental fees as a consequence which the care provider has reimbursed. There was poor maintenance of some fluid and hygiene records although their absence is mitigated by the detail in the daily records. Beyond the failure to provide the proper standard of oral hygiene, which the care provider has already remedied, there is no evidence the care provider's actions caused injustice to Mr X. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-004-728 UK21-100063
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 500 2022 20220804 safety-related offences
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Mr X complained that he was refused admission to Gracewell of Woking care home on the day he was due to move in. He was told this was because of his HIV status which he had disclosed months previously and which he did not need to disclose. This caused him shock and devastation and he had packed up his life ready for moving. We find the Care Provider caused significant injustice; it did not communicate adequately with Mr X and did not deal properly with his complaint about this. We recommend the Care Provider apologise and pay Mr X £500 and take action to avoid similar problems in future. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-013-682 UK21-100094
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 450 2022 20220824 safety-related offences
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Mrs C complains the Care Provider was not transparent over care fees and failed to provide suitable care to Mr C which resulted in a decline in his health. The Care Provider is at fault for failing to keep full contemporaneous records about the support it provided Mr C and for failing to properly consider his communication needs. To remedy the uncertainty, anxiety and distress these actions caused Mr C and Mrs C, the Care Provider has agreed to apologise to Mr C and Mrs C, pay £300 to Mr C and £150 to Mrs C. It will review how it documents daily living activities and communication needs. It will also remind staff and provide staff training about recording and how to support people with communication needs. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-016-412 UK21-100099
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 250 2022 20220906 safety-related offences
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Mrs X complained about the care her father received and the accuracy of notes that were taken while he was resident in a care home. Mrs X said the poor care meant her father's health deteriorated rapidly. We find the Care Provider at fault for failing to take and keep accurate records. We recommend the Care Provider apologise to Mrs X, make a payment for uncertainty and distress, and remind its staff of the need to take accurate records going forward. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-018-580 UK21-100114
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 1050 2023 20230111 safety-related offences
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Mrs X complains about the care provided to her mother (Mrs Y) at Sherwood Grange Care Home (the Home), in London, and the decision to end her contract. We find fault with the Home, causing Mrs X distress. We have suggested remedies for this injustice. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-002-976#point5 UK21-100129
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 0 2022 20221026 safety-related offences
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We will not investigate this complaint about adult social care in a residential care home, because it is unlikely we could add to the Care Provider's investigation, or that further investigation would lead to a different outcome. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-008-704 UK21-100144
Care UK Community Partnerships Limited Bridgepoint Group PLC Bridgepoint Group PLC 600 2023 20230326 safety-related offences
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The care provider has acknowledged that Mrs Y's care was not always to the required standard. It promised to update training. I have also found that the care provider did not handle her son's complaint to it properly. I have recommended it take further action to remedy the complaint. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom publicly traded private equity (including portfolio companies) private equity (including portfolio companies) GB00BND88V85 https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-010-532#point6 UK21-100153
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