Lanemile Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
Clacton-on-Sea
England
80170
2021
20210629
safety-related offences
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Lanemile Limited, which runs Haven Lodge, Clacton-on-Sea, was fined £80,000 at Chelmsford Magistrates' Court. It was also ordered to pay a £170 victim surcharge.
agency action
UK-CQC
Care Quality Commission
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.cqc.org.uk/news/releases/care-provider-fined-after-vulnerable-woman-suffers-avoidable-harm-essex-home
UK21-12
Care UK Health and Social Care Holdings Ltd. and Care UK Community Partnerships Ltd.
Bridgepoint Group PLC
Bridgepoint Group PLC
1000000
2020
20201008
consumer-protection-related offences
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Care UK agreed an undertaking with the CMA to refund fees that were charged to care home residents who were already funded under NHS continuing healthcare. The CMA considered being required to pay extra towards their essential care a breach of consumer protection law.
agency action
Undertaking with the CMA
UK-CMA
Competition and Markets Authority
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.gov.uk/cma-cases/care-homes-consumer-protection-case
UK21-191
Care UK Health and Social Care Holdings Ltd et al.
Bridgepoint Group PLC
Bridgepoint Group PLC
0
2019
20190124
consumer-protection-related offences
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Care UK, Hallmark Care Homes Group Holdings Limited and The Fremantle Trust made changes to their contract terms and conditions following CMA investigation of concerns the charges at their residential care homes after a residents death and treatment of their possessions was in breach of consumer protection law.
agency action
Undertaking with the CMA
UK-CMA
Competition and Markets Authority
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.gov.uk/cma-cases/care-homes-consumer-protection-case
UK21-255
Care UK Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
Colchester
Colchester
England
7540
2021
20211208
employment-related offences
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Activities of head offices
agency action
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.gov.uk/government/news/over-200-employers-called-out-for-falling-short-of-paying-staff-the-minimum-wage
UK21-65393
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
East Grinstead
West Sussex
1527170
2022
20220610
safety-related offences
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Care UK Community Partnerships Limited was fined £1,500,000 in court and was ordered to pay £170 victim surcharge and £27,000 costs after pleading guilty to failing to meet a resident's nutritional and hydration needs and protect them from avoidable harm when a resident's risk of choking was not recognised on care plans and they choked to death on food.
agency action
UK-CQC
Care Quality Commission
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.cqc.org.uk/press-release/care-provider-operating-east-grinstead-care-home-ordered-to-pay-fine
UK21-74987
Practice Plus Group Urgent Care Ltd
Bridgepoint Group PLC
Bridgepoint Group PLC
England and Wales
1500
2023
20230412
employment-related offences
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Unlawful Deduction from Wages
UK-ET
Employment Tribunal
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://assets.publishing.service.gov.uk/media/6479fd2ab32b9e0012a9612b/Mr_S_Uddin_v_Practice_Plus_Group_Urgent_Care_Ltd_-_3309734-2022_-_Rule_21_Judgment.pdf
UK21-93151
Care UK Community Partnerships Ltd
Bridgepoint Group PLC
Bridgepoint Group PLC
England and Wales
27605
2023
20230109
employment-related offences
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Disability Discrimination, Unfair Dismissal
UK-ET
Employment Tribunal
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://assets.publishing.service.gov.uk/media/6494047d831311000c29612d/Miss_A_Forder_-_v_-_Care_UK_Community_Partnerships_Limited_-_3306798-2021_-_Judgment.pdf
UK21-93532
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
0
2021
20210528
safety-related offences
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Mrs X and Mrs Y complain about the care their mother (Mrs Z) received at Care UK's Britten Court in the weeks leading to her death in April 2020 and the failure to arrange suitable contact with her during lockdown. There are gaps in Mrs Z's records and Care UK was not as open with Mrs X when responding to her complaint. This has caused avoidable distress for which it needs to apologise.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/covid-19/20-005-399
UK21-99652
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
300
2021
20211124
safety-related offences
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Mrs X complains about the care her late mother, Mrs Y, received while she lived in Care UK's Pear Tree Court in 2020 and a lack of communication during the weeks leading up to her mother's death. Mrs Y did not receive poor care, but there was a lack of communication. Care UK needs to apologise and make a symbolic payment to Mrs X.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/covid-19/21-001-258
UK21-99663
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
250
2018
20181119
safety-related offences
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There were failings in the care provided to the late Mr Y by Care UK Community Partnerships Limited. This caused an injustice to Mr Y and his family.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/17-020-439
UK21-99831
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
0
2019
20190916
safety-related offences
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Ms C complains about the way the former manager of her mother's care home treated her, when she raised concerns about her mother's care. The Ombudsman found fault with the way in which the care provider handled Ms C's complaint, for which it has agreed to apologise.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-013-102
UK21-99879
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
250
2019
20191007
safety-related offences
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Mr X complained on behalf of his mother in law, Mrs Y, about care provided during a respite stay at a care home. There were faults in the care provider's record keeping and care planning. These caused uncertainty to Mrs Y and Mr X about the adequacy of care provided. The care provider agrees to apologise to Mrs Y and Mr X, make a token payment of £250 to Mrs Y acknowledging distress caused to her, and review its practice to prevent reoccurrence.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-016-750
UK21-99902
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
600
2019
20191023
safety-related offences
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The Ombudsmen find fault by Care UK with regards to the care it provided to an elderly man during his time in a care home in 2017 and 2018. The Ombudsmen have made recommendations to address this fault and the impact it had on the man's family.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-016-980
UK21-99903
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
150
2020
20200109
safety-related offences
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Miss X complains the Care Home provided poor quality care and accommodation, causing financial loss and distress. The Ombudsman is satisfied with the actions already taken by the Care Home to remedy any injustice and prevent recurrence.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-008-525
UK21-99948
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
0
2020
20201113
safety-related offences
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Mrs C complained about the care her (late) mother received at the care home she lived. The Ombudsman found the care home should not have given Mrs M strawberries, which she was allergic to. However, the care home has already apologised for this, as well for two incidents that involved another resident. This was an appropriate remedy for the injustice that occurred.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-011-512
UK21-99961
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
0
2020
20201216
safety-related offences
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Ms C complained about various aspects of the residential respite care her (late) mother received. We found there was some fault in the actions of the care provider. It has agreed to apologise for any distress these may have caused Ms M and her family.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-012-088
UK21-99966
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
0
2021
20210513
safety-related offences
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Mr and Mrs X complained about the care Mrs X's mother, Mrs Y, received at Hadrian House. They said the Care Provider did not do enough to stop Mrs Y's injuries and left her in bed for six weeks unnecessarily. They felt this caused Mrs Y's health and wellbeing to worsen and ultimately led to her death. We found the Care Provider was not at fault.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-014-750
UK21-99976
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
1500
2021
20210308
safety-related offences
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the complainant complained the Care Provider provided poor quality care for her mother at its Britten Court Lowestoft care home causing distress and risk of harm. The Care Provider says it learned from the complaint by improving staff practice and engaged with the proper agencies to report safeguarding issues. We found following several falls and some incidences of poor care the Care Provider caused injustice for which we have recommended a remedy.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-021-013
UK21-99999
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
250
2021
20210506
safety-related offences
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There is evidence of fault by the Care Provider in this complaint. Ms X's mother's jewellery was lost because of the actions of a care worker. There were inconsistencies in the Care Provider's response to Ms X's complaint. It also failed to offer an adequate remedy for the injustice caused.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-007-872
UK21-100027
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
500
2022
20220314
safety-related offences
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There is no evidence of proper oral care for Mr X. Mr X incurred dental fees as a consequence which the care provider has reimbursed. There was poor maintenance of some fluid and hygiene records although their absence is mitigated by the detail in the daily records. Beyond the failure to provide the proper standard of oral hygiene, which the care provider has already remedied, there is no evidence the care provider's actions caused injustice to Mr X.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-004-728
UK21-100063
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
500
2022
20220804
safety-related offences
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Mr X complained that he was refused admission to Gracewell of Woking care home on the day he was due to move in. He was told this was because of his HIV status which he had disclosed months previously and which he did not need to disclose. This caused him shock and devastation and he had packed up his life ready for moving. We find the Care Provider caused significant injustice; it did not communicate adequately with Mr X and did not deal properly with his complaint about this. We recommend the Care Provider apologise and pay Mr X £500 and take action to avoid similar problems in future.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-013-682
UK21-100094
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
450
2022
20220824
safety-related offences
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Mrs C complains the Care Provider was not transparent over care fees and failed to provide suitable care to Mr C which resulted in a decline in his health. The Care Provider is at fault for failing to keep full contemporaneous records about the support it provided Mr C and for failing to properly consider his communication needs. To remedy the uncertainty, anxiety and distress these actions caused Mr C and Mrs C, the Care Provider has agreed to apologise to Mr C and Mrs C, pay £300 to Mr C and £150 to Mrs C. It will review how it documents daily living activities and communication needs. It will also remind staff and provide staff training about recording and how to support people with communication needs.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-016-412
UK21-100099
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
250
2022
20220906
safety-related offences
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Mrs X complained about the care her father received and the accuracy of notes that were taken while he was resident in a care home. Mrs X said the poor care meant her father's health deteriorated rapidly. We find the Care Provider at fault for failing to take and keep accurate records. We recommend the Care Provider apologise to Mrs X, make a payment for uncertainty and distress, and remind its staff of the need to take accurate records going forward.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-018-580
UK21-100114
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
1050
2023
20230111
safety-related offences
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Mrs X complains about the care provided to her mother (Mrs Y) at Sherwood Grange Care Home (the Home), in London, and the decision to end her contract. We find fault with the Home, causing Mrs X distress. We have suggested remedies for this injustice.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-002-976#point5
UK21-100129
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
0
2022
20221026
safety-related offences
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We will not investigate this complaint about adult social care in a residential care home, because it is unlikely we could add to the Care Provider's investigation, or that further investigation would lead to a different outcome.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-008-704
UK21-100144
Care UK Community Partnerships Limited
Bridgepoint Group PLC
Bridgepoint Group PLC
600
2023
20230326
safety-related offences
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The care provider has acknowledged that Mrs Y's care was not always to the required standard. It promised to update training. I have also found that the care provider did not handle her son's complaint to it properly. I have recommended it take further action to remedy the complaint.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
publicly traded
private equity (including portfolio companies)
private equity (including portfolio companies)
GB00BND88V85
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-010-532#point6
UK21-100153
26