Cygnet Hospital Beckton
Universal Health Services Inc.
Universal Health Services Inc.
London
England
0
2021
20210603
safety-related offences
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The Care Quality Commission (CQC) has taken action to protect people at Cygnet Hospital Beckton in London, and told the hospital it must make rapid improvements to ensure people's safety.
agency action
UK-CQC
Care Quality Commission
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://www.cqc.org.uk/news/releases/cqc-takes-action-protect-people-cygnet-hospital-beckton
UK21-24
Spire Healthcare Limited
Spire Healthcare PLC
Spire Healthcare PLC
England
20104
2021
20210430
safety-related offences
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Spire Healthcare Limited has been ordered to pay a total of £20,104.36 after admitting it failed to apologise or disclose details of failures in their treatment, to four patients in a timely manner.
agency action
UK-CQC
Care Quality Commission
United Kingdom
publicly traded
healthcare services
hospitals-private
GB00BNLPYF73
https://www.cqc.org.uk/news/releases/care-quality-commission-prosecutes-spire-healthcare-limited
UK21-37
HC One Limited
HC-One Limited
HC-One Limited
London
England
59720
2017
20171020
safety-related offences
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HC One was ordered to pay a £45,000 fine, £14,570 costs and a £150 victim surcharge after pleading guilty to charges brought by the CQC that the company failed to provide safe care and treatment, resulting in avoidable harm, when a resident was burnt by a portable heater.
agency action
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/news/releases/nursing-home-prosecuted-cqc-over-serious-burns-injury
UK21-87
Bupa C+C3368are Homes (CFHCare) Limited
Bupa
Bupa
St. Helens
England
4000
2015
20150410
safety-related offences
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The CQC issued a fixed penalty notice to Bupa Care Homes following its failure to appropriately plan and deliver care and treatment.
agency action
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
health services and insurance
https://www.cqc.org.uk/news/releases/cqc-fines-st-helens-care-home
UK21-122
Lexon (UK) Limited
Bestway Healthcare
Lexon UK
Bestway acquired Lexon in 2023
1220383
2021
20210225
competition-related offences
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Lexon was ordered to pay £1,220,383 by the Competition Appeal Tribunal in judgment of a decision by the CMA that the company had illegally shared commercially sensitive information with other suppliers of the drug nortriptyline to keep prices up. The other companies involved, King Pharmaceuticals and Alissa Healthcare Research, had already settled the decision and fine.
agency action
50507
UK-CMA
Competition and Markets Authority
United Kingdom
privately held
healthcare services
insourcing
https://www.gov.uk/cma-cases/pharmaceutical-sector-suspected-anti-competitive-agreements-and-conduct-50507-2
UK21-175
Spire Healthcare Ltd. and Spire Healthcare Group plc
Spire Healthcare PLC
Spire Healthcare PLC
1200000
2020
20200701
competition-related offences
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Spire and seven consultant ophthalmologist individuals settled fines following a CMA decision that they agreed to fix fees for self-pay private patients.
agency action
Settlement with the CMA
UK-CMA
Competition and Markets Authority
United Kingdom
publicly traded
healthcare services
hospitals-private
GB00BNLPYF73
https://www.gov.uk/cma-cases/privately-funded-healthcare-services
UK21-207
Cygnet Health Care Limited
Universal Health Services Inc.
Universal Health Services Inc.
Kent
England
1249
2020
20201231
employment-related offences
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The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £1,249.55 to 15 workers
agency action
UK-BEIS
Department for Business, Energy & Industrial Strategy
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://www.gov.uk/government/news/rogue-employers-named-and-shamed-for-failing-to-pay-minimum-wage
UK21-481
Home Life Carers Limited
City & County Healthcare Group
Home Life Carers Limited
Home Life Carers was acquired by Granite Capital-backed City and County Healthcare in 2020. Graphite exited with a further management buyout later in 2020.
Mid Devon
England
3675
2018
20180309
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £3675 to 31 worker
agency action
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
privately held
healthcare services
home healthcare services
https://www.gov.uk/government/news/nearly-200-employers-named-and-shamed-for-underpaying-thousands-of-minimum-wage-workers
Location given is the Local Authority covering the registered trading address.
UK21-797
Independent Community Care Management Limited
City & County Healthcare Group
Graphite Capital
Graphite exited City & County Healthcare with further management buyout in 2020.
Kettering
England
1302
2018
20180309
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £1302 to 14 workers
agency action
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
privately held
healthcare services
home healthcare services
https://www.gov.uk/government/news/nearly-200-employers-named-and-shamed-for-underpaying-thousands-of-minimum-wage-workers
Location given is the Local Authority covering the registered trading address.
UK21-845
The Human Support Group Limited dba Homecare Support
City & County Healthcare Group
The Human Support Group Limited
The Human Support Group was acquired by Granite Capital-backed City and County Healthcare in 2020. Graphite exited with a further management buyout later in 2020.
Manchester
England
177
2017
20170215
employment-related offences
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The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £177.35 to 1 worker
agency action
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
privately held
healthcare services
home healthcare services
https://www.gov.uk/government/news/record-number-of-employers-named-and-shamed-for-underpaying
Location given is the Local Authority covering the registered trading address.
UK21-1735
Comfort Call Limited dba Birbeck House
City & County Healthcare Group
Graphite Capital
Graphite exited City & County Healthcare with further management buyout in 2020.
Broxtowe
England
164
2017
20170215
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £164.46 to 2 workers
agency action
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
privately held
healthcare services
home healthcare services
https://www.gov.uk/government/news/record-number-of-employers-named-and-shamed-for-underpaying
Location given is the Local Authority covering the registered trading address.
UK21-1746
Barchester Healthcare Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
England and Wales
1580
2020
20200220
employment-related offences
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Disability Discrimination, Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/5e5e768fd3bf7f108b42211a/Miss_R_Malik_v_Barchester_Health_Care_Limited_-_1810172.2018.pdf
UK21-3541
London Care Limited
City & County Healthcare Group
Graphite Capital
Graphite exited City & County Healthcare with further management buyout later in 2020.
England and Wales
22132
2020
20200114
employment-related offences
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Breach of Contract, Protective Award, Redundancy, Unfair Dismissal, Working Time Regulations
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
home healthcare services
https://assets.publishing.service.gov.uk/media/5e2efbdee5274a6c3be722d0/Mrs_C_Sinclair_v_Shaw_Healthcare__Group__Limited_-_1401985.18.pdf
UK21-4056
Cygnet Healthcare Limited
Universal Health Services Inc.
Universal Health Services Inc.
England and Wales
594
2019
20191101
employment-related offences
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Breach of Contract, Disability Discrimination, Part Time Workers, Public Interest Disclosure, Race Discrimination, Sex Discrimination, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations
agency action
UK-ET
Employment Tribunal
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://assets.publishing.service.gov.uk/media/5dcc1dc640f0b64255ed7012/Mr_VL_Mbuisa_v_Cygnet_Healthcare_Ltd_1801531.2017.pdf
UK21-4925
Barchester Healthcare Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
England and Wales
6020
2019
20190903
employment-related offences
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Breach of Contract
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/5d8379c8ed915d52581db7fb/Mrs_SL_Woollam_v_Barchester_Healthcare_Limited_Judgment_1302417_2019.pdf
UK21-5528
Barchester Healthcare Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
England and Wales
16615
2019
20190607
employment-related offences
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Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/5ca5e525ed915d0c57e97eb4/Mrs_Carol_Streener_v_Barchester_Healthcare_Limited_2503317-18_Judgment.pdf
UK21-6601
BMI Healthcare Ltd
PureHealth
Netcare
Circle Health (owned by a partnership of Toscafund and Penta Capital) acquired BMI Healthcare from Netcare in 2020. Centene acquired Circle Health in 2021.
England and Wales
920302
2019
20190528
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Public Interest Disclosure
agency action
UK-ET
Employment Tribunal
United Arab Emirates
publicly traded
healthcare services
healthcare services
AEE01362P238
https://assets.publishing.service.gov.uk/media/5d0a1683e5274a0660e01243/Mr_M_Shoukrey_-v-_BMI_Healthcare_Ltd_1401505_2015.pdf
UK21-6763
BMI Healthcare Ltd
PureHealth
Netcare
Circle Health (owned by a partnership of Toscafund and Penta Capital) acquired BMI Healthcare from Netcare in 2020. Centene acquired Circle Health in 2021.
Scotland
46328
2019
20190321
employment-related offences
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Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Arab Emirates
publicly traded
healthcare services
healthcare services
AEE01362P238
https://assets.publishing.service.gov.uk/media/5f06dfbde90e0712c60d5cb2/Mrs_Joan_Boyle_v_BMI_Healthcare_Ltd_4117200.2018_Judgment.pdf
UK21-7591
Four Seasons Health Care Limited
Four Seasons Health Care
Four Seasons Health Care
England and Wales
2201
2019
20190228
employment-related offences
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Breach of Contract, Race Discrimination, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/5c810b40e5274a2a5eb4c22b/Mr_B_Jayeoba_v_Four_Seasons_Health_Care_Ltd_-_2404242_2017_-_Remedy.pdf
UK21-7922
Elysium Healthcare (Healthlinc) Limited
Ramsay Health Care
BC Partners
Ramsay bought Elysium in 2022
England and Wales
585
2018
20181120
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Race Discrimination, Unfair Dismissal, Unlawful Deduction from Wages, Written Statements
agency action
UK-ET
Employment Tribunal
Australia
publicly traded
healthcare services
hospitals-private
AU000000RHC8
https://assets.publishing.service.gov.uk/media/5c2e35beed915d7306763ba4/Mr_E_Nzononye_v_Elysium_Healthcare__Healthlinc__Limited_2602026_2017_part_1.pdf
UK21-8977
Cambian Group Plc
CareTech Holdings
Cambian Group
CareTech acquired Cambian later in 2018.
England and Wales
6714
2018
20181009
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Maternity and Pregnancy Rights, Sex Discrimination
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
healthcare services
https://assets.publishing.service.gov.uk/media/5bd8371140f0b604f41b8650/MIss_C_Cookson-Smith_v_Cambian_Group_Plc_-_2403535_2017_-_Final.pdf
UK21-9335
Cambian Childcare Limited
CareTech Holdings
Cambian Group
CareTech acquired Cambian later in 2018.
England and Wales
12256
2018
20180717
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Maternity and Pregnancy Rights, Religion or Belief Discrimination, Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
healthcare services
https://assets.publishing.service.gov.uk/media/5b6b04bced915d2bc3eac7c8/Miss_Coke_v__Cambian_Childcare_Limited_1301204.2017.pdf
UK21-9953
Bupa Care Homes (GL) Limited
Bupa
Bupa
England and Wales
10237
2018
20180529
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
health services and insurance
https://assets.publishing.service.gov.uk/media/5ace0344ed915d32a65db8d8/Mrs_K_Basra_v_Bupa_Care_Homes__GL__Ltd_1801877.2017_-_Final.pdf
UK21-10255
Bmi Healthcare Ltd
PureHealth
Netcare
Circle Health (owned by a partnership of Toscafund and Penta Capital) acquired BMI Healthcare from Netcare in 2020. Centene acquired Circle Health in 2021.
England and Wales
2125
2017
20171010
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Working Time Regulations
agency action
UK-ET
Employment Tribunal
United Arab Emirates
publicly traded
healthcare services
healthcare services
AEE01362P238
https://assets.publishing.service.gov.uk/media/5b98d70a40f0b6787de79b25/Ms_S_Cherian_v_Bmi_Healthcare_Ltd_2301948-2017_Amended_Judgment.pdf
UK21-11696
Nuffield Health (a company limited by guarantee)
Nuffield Health
Nuffield Health
England and Wales
1043
2017
20171003
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
non-profit
healthcare services
hospitals
https://assets.publishing.service.gov.uk/media/5a1ec2b6ed915d458b922eb5/Mrs_S_Rees_v_Nuffield_Health_13005652017.pdf
UK21-11734
Bupa Care Homes
Bupa
Bupa
England and Wales
5973
2017
20170307
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
health services and insurance
https://assets.publishing.service.gov.uk/media/58c1318440f0b67ec5000146/Mr_T_Tofa_v_Bupa_Care_Homes_1801875.2016.pdf
UK21-12733
Cygnet Healthcare Limited
Universal Health Services Inc.
Universal Health Services Inc.
England and Wales
95
2017
20170224
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Breach of Contract
agency action
UK-ET
Employment Tribunal
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://assets.publishing.service.gov.uk/media/58caa80740f0b67ec80001f2/Mr_A_Senesie_v_Cygnet_Healthcare_Ltd_2301078-2016_Full.pdf
UK21-12782
Elysium Healthcare No 2 Ltd
Ramsay Health Care
BC Partners
Ramsay bought Elysium in 2022
England and Wales
15000
2017
20170221
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Breach of Contract, Unfair Dismissal
agency action
UK-ET
Employment Tribunal
Australia
publicly traded
healthcare services
hospitals-private
AU000000RHC8
https://assets.publishing.service.gov.uk/media/5912d5fa40f0b639d9000000/Mr_J_Moshweu_v_Elysium_Healthcare_No_2_Ltd_Costs_3401976.2015.pdf
UK21-12798
Bupa Care Homes (HH Leeds) Ltd
Bupa
Bupa
England and Wales
17
2021
20210520
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Race Discrimination, Unfair Dismissal, Unlawful Deduction from Wages
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
health services and insurance
https://assets.publishing.service.gov.uk/media/60b0bca78fa8f5488d05b51d/Ms_L_Kwakye_-V-_Bupa_Care_Homes__HHLeeds__Limited_1805445.2020.pdf
UK21-12916
Nuffield Health
Nuffield Health
Nuffield Health
England and Wales
206
2021
20210430
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Age Discrimination, Breach of Contract, Unfair Dismissal, Unlawful Deduction from Wages
agency action
UK-ET
Employment Tribunal
United Kingdom
non-profit
healthcare services
hospitals
https://assets.publishing.service.gov.uk/media/609a5a2fe90e07357a9e250e/Mr_E_M_Abbani_v_Nuffield_Health_and_Others.pdf
UK21-13057
H-C One Ltd
HC-One Limited
HC-One Limited
England and Wales
3320
2021
20210419
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Sex Discrimination, Unlawful Deduction from Wages
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/6093b8e4d3bf7f6d5ef65df7/Ms_CL_Wallace_v_H-C_One_Ltd_2500702-20_Judgment.pdf
UK21-13165
Barchester Healthcare Ltd
Barchester Healthcare Ltd
Barchester Healthcare Ltd
England and Wales
9045
2020
20201221
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/5ff5964ad3bf7f65d8a4c549/Mrs_J_Dickson_v_Barchester_Healthcare_Limited_1801137-2020.pdf
UK21-14340
BMI Healthcare Limited
PureHealth
Circle Health
Centene acquired Circle Health later in 2021. It sold the business to Pure Health in 2024.
BASINGSTOKE
England
0
2021
20210408
safety-related offences
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Total service industries
agency action
Improvement Notice
311507012
UK-HSE
Health and Safety Executive
United Arab Emirates
publicly traded
healthcare services
healthcare services
AEE01362P238
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=311507012
UK21-17639
Charles River Laboratories Edinburgh Limited
Charles River Laboratories
Charles River Laboratories
TRANENT
Scotland
0
2021
20210104
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Total service industries
agency action
Improvement Notice
311496098
UK-HSE
Health and Safety Executive
United States
publicly traded
healthcare services
pharmaceutical services
US1598641074
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=311496098
UK21-18303
Charles River Laboratories Edinburgh Limited
Charles River Laboratories
Charles River Laboratories
TRANENT
Scotland
0
2021
20210104
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Total service industries
agency action
Improvement Notice
311496285
UK-HSE
Health and Safety Executive
United States
publicly traded
healthcare services
pharmaceutical services
US1598641074
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=311496285
UK21-18304
HC-One Limited
HC-One Limited
HC-One Limited
Tullibody
Scotland
0
2020
20200704
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Total service industries
agency action
Improvement Notice
310552891
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310552891
UK21-19769
The Doctors Laboratory Limited
Sonic Healthcare Limited
Sonic Healthcare Limited
England
0
2018
20181213
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Total service industries
agency action
Immediate Prohibition Notice
309594303
UK-HSE
Health and Safety Executive
Australia
publicly traded
healthcare services
diagnostic testing
AU000000SHL7
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=309594303
UK21-27865
Oasis Dental Care Limited
Bupa
Bupa
England
0
2018
20181206
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Total service industries
agency action
Immediate Prohibition Notice
309202733
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
health services and insurance
https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=309202733
UK21-28050
HC-One Oval Limited
HC-One Limited
Bupa
HC-One acquired part of the Bupa care homes business in 2017.
Fife UA
Scotland
270000
2015
20150804
safety-related offences
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Total service industries
agency action
conviction
4449128
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4449128
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-46636
Bupa Care Homes (BNH) Limited
Bupa
Bupa
Brentwood
England
1651482
2015
20150620
safety-related offences
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Total service industries
agency action
conviction
4462063
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
health services and insurance
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4462063
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-46687
Elysium Healthcare (Farndon) Limited
Ramsay Health Care
Acadia Group
BC Partners took over Elysium in 2016 and then sold it to Ramsay in 2022
Newark & Sherwood
England
567500
2014
20140316
safety-related offences
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Total service industries
agency action
conviction
4516308
UK-HSE
Health and Safety Executive
Australia
publicly traded
healthcare services
hospitals-private
AU000000RHC8
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4516308
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-47213
BUPA Care Homes (CFCHomes) Limited
Bupa
Bupa
Eden
England
415204
2013
20130924
safety-related offences
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Total service industries
agency action
conviction
4421440
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
health services and insurance
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4421440
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-47425
Ramsay Health Care UK Operations Limited
Ramsay Health Care
Ramsay Health Care
Central Bedfordshire UA
England
560055
2013
20130201
safety-related offences
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Total service industries
agency action
conviction
4437787
UK-HSE
Health and Safety Executive
Australia
publicly traded
healthcare services
hospitals-private
AU000000RHC8
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4437787
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-47693
Nuffield Health
Nuffield Health
Nuffield Health
Ipswich
England
15504
2011
20110505
safety-related offences
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Total service industries
agency action
conviction
4276072
UK-HSE
Health and Safety Executive
United Kingdom
non-profit
healthcare services
hospitals
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4276072
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-48480
Barchester Healthcare Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
Epping Forest
England
197961
2011
20110306
safety-related offences
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Total service industries
agency action
conviction
4294877
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4294877
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-48528
Interserve Healthcare Holdings Limited
City & County Healthcare Group
Rutland Partners
Interserve acquired Advantage Healthcare from The Rutland Funds in 2012. The renamed Interserve Healthcare was acquired by Granite Capital-backed City and County Healthcare in 2020. Graphite exited with a further management buyout later in 2020.
Blackpool UA
England
80000
2011
20110101
safety-related offences
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Total service industries
agency action
conviction
4402175
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
home healthcare services
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4402175
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-48602
Four Seasons Health Care Limited
Four Seasons Health Care
Four Seasons Health Care
Chorley
England
170000
2010
20101201
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Total service industries
agency action
conviction
4337595
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4337595
Penalty amount is the sum of the fine and any costs awarded to HSE.
UK21-48635
Energy Fitness Professionals Ltd
Totally PLC
Energy Fitness Professionals
Totally PLC acquired Energy Fitness Professionals in 2021.
Pirbright
England
82512
2019
20190618
financial offences
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Penalty for tax default of £188598 from 1 Apr 2010 to 31 Mar 2015 ; Leisure Services
agency action
UK-HMRC
HM Revenue & Customs
United Kingdom
publicly traded
healthcare services
healthcare services
GB00BYM1JJ00
https://web.archive.org/web/20200515203911/https://www.gov.uk/government/publications/publishing-details-of-deliberate-tax-defaulters-pddd/current-list-of-deliberate-tax-defaulters
UK21-49983
Bupa Insurance Services Limited
Bupa
Bupa
175000
2018
20180928
consumer-protection-related offences
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Bupa Insurance Services Limited was fined £175,000 by the Information Commissioner's Office for failing to have effective security measures in place to protect customers' personal information.
agency action
UK-ICO
Information Commissioner's Office
United Kingdom
privately held
healthcare services
health services and insurance
https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2018/09/bupa-fined-175-000-for-systemic-data-protection-failures/
UK21-50950
HCA International Ltd
HCA Healthcare
HCA Healthcare
200000
2017
20170228
consumer-protection-related offences
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The Information Commissioner's Office fined a private health company, HCA International Ltd, for failing to keep fertility patients' personal information secure.
agency action
UK-ICO
Information Commissioner's Office
United States
publicly traded
healthcare services
hospitals (for-profit)
US40412C1018
https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2017/02/private-health-firm-fined-200-000-after-ivf-patients-confidential-conversations-revealed-online/
UK21-51018
Fresenius Kabi Ltd
Fresenius SE & Co.
Fresenius SE & Co.
Runcorn
England
505900
2015
20150709
safety-related offences
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A major healthcare company and a sister company that sold a range of ready-to-use pharmaceutical products it manufactured were sentenced for supplying hospitals with defective pre-filled syringes that contributed to the death of a diabetic patient. Fresenius Kabi Ltd, of Eastgate Way, Manor Park, Runcorn, was fined a total of £500,000 and ordered to pay a further £5,900 in costs after pleading guilty to breaching Sections 64(1) and 67(2) of the Medicines Act 1968. Calea UK Ltd, of the same address, was fined £50,000 with £5,900 costs after also pleading guilty to similar breaches.
agency action
UK-MHRA
Medicines and Healthcare products Regulatory Agency
Germany
publicly traded
healthcare services
dialysis services
DE0005785604
https://www.gov.uk/government/news/companies-sentenced-for-supplying-hospitals-with-defective-pre-filled-syringes
UK21-51487
Coveberry Limited
CareTech Holdings
CareTech Holdings
Canterbury
0
2021
20210813
safety-related offences
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The Care Quality Commission (CQC) has told Coveberry Limited that further improvements need to be made at Cedar House in Canterbury, following a comprehensive inspection which took place in June.
agency action
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
healthcare services
https://www.cqc.org.uk/news/releases/cqc-tells-cedar-house-canterbury-further-improvements-are-needed
UK21-58946
Cygnet Behavioural Health Limited
Universal Health Services Inc.
Universal Health Services Inc.
Durham
0
2021
20210825
safety-related offences
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The Care Quality Commission (CQC) has taken urgent action after it identified risks to patient safety at Cygnet Appletree in Durham.
agency action
UK-CQC
Care Quality Commission
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://www.cqc.org.uk/news/releases/cqc-takes-action-cygnet-appletree-durham
UK21-58948
Cygnet Views
Universal Health Services Inc.
Universal Health Services Inc.
Matlock
0
2021
20210902
safety-related offences
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The Care Quality Commission (Cqc) has rated Cygnet Views in Matlock, Derbyshire, inadequate overall and placed it in special measures following an inspection in June.
agency action
UK-CQC
Care Quality Commission
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://www.cqc.org.uk/news/releases/cqc-rates-cygnet-views-inadequate-places-it-special-measures
UK21-58949
Cygnet Wast Hills
Universal Health Services Inc.
Universal Health Services Inc.
Bromsgrove
0
2021
20210811
safety-related offences
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The Care Quality Commission (CQC) has taken action to protect people at Cygnet Wast Hills in Bromsgrove and told the hospital to make improvements to ensure people's safety.
agency action
UK-CQC
Care Quality Commission
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://www.cqc.org.uk/news/releases/cqc-takes-action-protect-people-cygnet-wast-hills
UK21-58950
Barchester Healthcare Ltd
Barchester Healthcare Ltd
Barchester Healthcare Ltd
England and Wales
6112
2021
20210901
employment-related offences
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Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/612df865e90e07053f1c7e6b/Mrs_B_Bradbury_v_Barchester_Healthcare_Ltd_-_1306701_2019_-_Remedy.pdf
UK21-59436
Cambian Childcare Ltd
CareTech Holdings
CareTech Holdings
England and Wales
57
2021
20210527
employment-related offences
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Race Discrimination, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations_x000D_
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
healthcare services
https://assets.publishing.service.gov.uk/media/60bf40add3bf7f4bcc065257/Miss_SR_Katsere_v_Cambian_Childcare_Limited_-_2411224_2019_Judgment.pdf
UK21-59544
HC-One Ltd
HC-One Limited
HC-One Limited
England and Wales
50501
2021
20210325
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Breach of Contract, Public Interest Disclosure, Unfair Dismissal, Unlawful Deduction from Wages_x000D_
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/60c750d3d3bf7f4bcc065310/Mrs_M_Szalkowska_v_HC-One_Ltd_-_3312414-2019_-_Reserved_remedy_judgment_and_reasons_-_3-6-21.pdf
UK21-59855
LEXON (UK) LIMITED
Bestway Healthcare
Lexon UK
Bestway acquired Lexon in 2023
Redditch
25200
2010
20101130
environment-related offences
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agency action
court case
UK-EA
Environment Agency
United Kingdom
privately held
healthcare services
insourcing
https://environment.data.gov.uk/public-register/view/search-enforcement-action
UK21-60990
London Care Limited
City & County Healthcare Group
City & County Healthcare Group
London
Westminster
England
2149
2021
20211208
employment-related offences
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Other social work activities without accommodation n.e.c.
agency action
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
privately held
healthcare services
home healthcare services
https://www.gov.uk/government/news/over-200-employers-called-out-for-falling-short-of-paying-staff-the-minimum-wage
UK21-64981
Spire Healthcare Limited
Spire Healthcare PLC
Spire Healthcare PLC
England and Wales
55320
2021
20210925
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Redundancy, Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
publicly traded
healthcare services
hospitals-private
GB00BNLPYF73
https://assets.publishing.service.gov.uk/media/61683d84e90e07197483b733/Mr_S_Upthank_v_Spire_Healthcare_Limited_2300894-2019.pdf
UK21-65789
Lexon (UK) Limited and Lexon UK Holdings Limited
Bestway Healthcare
Lexon UK
Bestway acquired Lexon in 2023
593780
2022
20220203
competition-related offences
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Alliance Pharmaceuticals Limited and Alliance Pharma plc, Focus Pharmaceuticals Limited, Focus Pharma Holdings Limited, Mercury Pharma Group Limited, Concordia Investment Holdings (UK) Limited, Concordia Investments (Jersey) Limited and Advanz Pharma Corp. Limited, Cinven Capital Management (V) General Partner Limited, Cinven (Luxco 1) S.A .r.l and Cinven Partners LLP, Lexon (UK) Limited and Lexon UK Holdings Limited, Medreich plc, Medreich Ltd, Meiji Seika Pharma Co. Ltd and Meiji Holdings Co. Ltd. were fined by the CMA following an investigation finding that the companies engaged in anti-competitive behaviour to increase the price of the drug prochlorperazine. Medreich's fine had a 40% leniency reduction for cooperating with the investigation.
agency action
UK-CMA
Competition and Markets Authority
United Kingdom
privately held
healthcare services
insourcing
https://www.gov.uk/government/news/cma-fines-firms-over-35m-for-illegal-arrangement-for-nhs-drug
UK21-68594
Lexon (UK) Limited
Bestway Healthcare
Lexon UK
Bestway acquired Lexon in 2023
6706220
2022
20220203
competition-related offences
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Alliance Pharmaceuticals Limited and Alliance Pharma plc, Focus Pharmaceuticals Limited, Focus Pharma Holdings Limited, Mercury Pharma Group Limited, Concordia Investment Holdings (UK) Limited, Concordia Investments (Jersey) Limited and Advanz Pharma Corp. Limited, Cinven Capital Management (V) General Partner Limited, Cinven (Luxco 1) S.A .r.l and Cinven Partners LLP, Lexon (UK) Limited and Lexon UK Holdings Limited, Medreich plc, Medreich Ltd, Meiji Seika Pharma Co. Ltd and Meiji Holdings Co. Ltd. were fined by the CMA following an investigation finding that the companies engaged in anti-competitive behaviour to increase the price of the drug prochlorperazine. Medreich's fine had a 40% leniency reduction for cooperating with the investigation.
agency action
UK-CMA
Competition and Markets Authority
United Kingdom
privately held
healthcare services
insourcing
https://www.gov.uk/government/news/cma-fines-firms-over-35m-for-illegal-arrangement-for-nhs-drug
UK21-68600
Coveberry Limited
CareTech Holdings
CareTech Holdings
Canterbury
England
0
2022
20220527
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
The Care Quality Commission (CQC) placed Cedar House in Barham, Canterbury into special measures after an inspection rated some areas as inadequate.
agency action
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
healthcare services
https://www.cqc.org.uk/press-release/cqc-tells-cedar-house-canterbury-make-improvements-keep-people-safe
UK21-71155
BUPA Care Homes (BNH) Ltd
Bupa
Bupa
England and Wales
642
2022
20220502
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Breach of Contract, Race Discrimination, Sexual Orientation Discrimination/Transexualism, Unfair Dismissal, Victimisation Discrimination
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
health services and insurance
https://assets.publishing.service.gov.uk/media/6284deefd3bf7f1f3ef483af/Ms_G_v_BUPA_Care_Homes__BNH__Ltd__-_2302190_2020.pdf
UK21-71446
Cambian Childcare Limited
CareTech Holdings
CareTech Holdings
England and Wales
26100
2022
20220125
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Sex Discrimination, Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
healthcare services
https://assets.publishing.service.gov.uk/media/6270da25e90e0746cec75b50/Mrs_J_Madeley_vs_Cambian_Group-1309576.20_Judgment.pdf
UK21-72005
HC-One No.1 Limited
HC-One Limited
HC-One Limited
Peterborough
Cambridgeshire
England
0
2022
20221005
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
The Care Quality Commission (CQC) placed Elms Care Home in special measures after an inspection rated some areas as inadequate.
agency action
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/press-release/cqc-rates-cambridgeshire-care-home-inadequate-and-places-it-special-measures
UK21-74941
Cygnet NW Limited
Universal Health Services Inc.
Universal Health Services Inc.
Bury
Lancashire
England
0
2022
20220912
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
The Care Quality Commission (CQC) placed Cygnet Bury Hudson in special measures after an inspection rated some areas as inadequate.
agency action
UK-CQC
Care Quality Commission
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://www.cqc.org.uk/press-release/cygnet-bury-hudson-rated-inadequate-following-cqc-inspection
UK21-74946
Nuffield Health
Nuffield Health
Nuffield Health
England and Wales
21492
2022
20220815
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Race Discrimination, Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
non-profit
healthcare services
hospitals
https://assets.publishing.service.gov.uk/media/632c52c8d3bf7f567eeb5c10/Ms_R_Caesar-Scammell_V_Nuffield_Health_-_1405816.2020_-_Judgment.pdf
UK21-75302
Athena Care Ltd
City & County Healthcare Group
City & County Healthcare Group
Company Dissolved later in 2022
England and Wales
2134
2022
20220809
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Breach of Contract, Equal Pay Act, Sex Discrimination, Unlawful Deduction from Wages
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
home healthcare services
https://assets.publishing.service.gov.uk/media/62ff71ffd3bf7f20e4c27944/Mr_J_Olatunde_v_Athena_Care_Limited_2302261-2021_Judgment.pdf
UK21-75364
Oasis Dental Care Ltd
Bupa
Bupa
England and Wales
5973
2022
20220729
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Disability Discrimination, Unfair Dismissal
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
health services and insurance
https://assets.publishing.service.gov.uk/media/62fa65ce8fa8f5307b41cd4b/Miss_K_Deen_v_Oasis_Dental_Care_Ltd_-_1805740_2021_-_Hearing.pdf
UK21-75488
Caretech Community Services Ltd
CareTech Holdings
CareTech Holdings
England and Wales
18212
2022
20220706
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Breach of Contract, Disability Discrimination, Time Limits, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
healthcare services
https://assets.publishing.service.gov.uk/media/62de9cea8fa8f5649f9125e6/Mrs_A_Nicholls_v_Caretech_Community_Services_Limited_-_1402311.2021_-_Judgment.pdf
UK21-75728
Cambian Group Ltd
CareTech Holdings
CareTech Holdings
England and Wales
8723
2022
20220613
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Age Discrimination, Breach of Contract, Redundancy, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations
agency action
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
healthcare services
https://assets.publishing.service.gov.uk/media/63357cad8fa8f50659260128/Mr_P_Tilden_v_Cambian_Group_Limited_-_1406519.2020_-_Judgment_Remedy.pdf
UK21-75989
Four Seasons Health Care (England) Limited
Four Seasons Health Care
Four Seasons Health Care
Morpeth
Northumberland
England
0
2022
20221118
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
The Care Quality Commission (CQC) rated East Riding Care Home as inadequate and placed it in special measures.
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/press-release/morpeth-care-home-rated-inadequate-and-placed-special-measures-cqc
UK21-83299
HC-One No.1 Limited
HC-One Limited
HC-One Limited
London
England
0
2022
20221116
safety-related offences
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The Care Quality Commission (CQC) rated Chaseview Care Home as inadequate and placed it in special measures.
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/press-release/cqc-rates-london-care-home-inadequate-and-places-it-special-measures
UK21-83300
HC-One No.1 Limited
HC-One Limited
HC-One Limited
Ramsey
Cambridgeshire
England
0
2022
20221028
safety-related offences
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The Care Quality Commission (CQC) rated Red House Care Home as inadequate and placed it in special measures.
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
care homes
https://www.cqc.org.uk/press-release/cqc-rates-cambridgeshire-care-home-inadequate-and-places-it-special-measures-0
UK21-83307
Elysium Healthcare (St Mary's) Limited
Ramsay Health Care
Ramsay Health Care
Warrington
England
0
2022
20221026
safety-related offences
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The Care Quality Commission (CQC) rated St Mary's Hospital as requires improvement and issued them with a warning notice to ensure people's safety.
UK-CQC
Care Quality Commission
Australia
publicly traded
healthcare services
hospitals-private
AU000000RHC8
https://www.cqc.org.uk/press-release/safety-improvements-needed-warrington-independent-mental-health-hospital-following
UK21-83311
Cygnet Health Care Limited
Universal Health Services Inc.
Universal Health Services Inc.
Scotland
23165
2022
20221116
employment-related offences
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Age Discrimination, Disability Discrimination, Time Limits, Unfair Dismissal
UK-ET
Employment Tribunal
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://assets.publishing.service.gov.uk/media/6380a30ae90e072346aae0f0/Ms_I_Jackson_-v-_Cygnet_Health_Care_Ltd_-_4110239.2021_-_Final.pdf
UK21-83532
Barchester Healthcare Ltd
Barchester Healthcare Ltd
Barchester Healthcare Ltd
England and Wales
541
2022
20221114
employment-related offences
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Unlawful Deduction from Wages
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/63889090d3bf7f328c0ded20/Ms_L_Miles_v_Barchester_Healthcare_Limited_-_1403138.2022_-_Rule_21_Judgment.pdf
UK21-83585
HC-One Limited
HC-One Limited
HC-One Limited
Tullibody
Scotland
640000
2022
20220112
safety-related offences
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Failed to provide employees with sufficient information, instruction and training on foods which were suitable for modified diets and as a result failed to comply with the risk assessments for a resident, in that the resident was given a piece of jam doughnut, which was an unsuitable food for her modified diet, causing her to fatally choke whilst eating the doughnut. This case did result from the investigation of a fatality
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://resources.hse.gov.uk/convictions/case/case_details.asp?SF=CN&SV=4637484
HSE database does not record if court case is resolved with guilty plea.
UK21-86466
Cambian Beverley School
CareTech Holdings
CareTech Holdings
Beverley
0
2021
20210921
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://reports.ofsted.gov.uk/provider/27/133429
UK21-86994
Cambian Dilston College
CareTech Holdings
CareTech Holdings
Corbridge
0
2021
20211111
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://reports.ofsted.gov.uk/provider/39/131868
UK21-86995
Cambian Lufton College
CareTech Holdings
CareTech Holdings
Yeovil
0
2021
20211112
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://reports.ofsted.gov.uk/provider/39/131921
UK21-86996
Cambian Lufton College
CareTech Holdings
CareTech Holdings
Yeovil
0
2019
20190731
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://reports.ofsted.gov.uk/provider/39/131921
UK21-86997
Cambian Southwick Park School
CareTech Holdings
Cambian Group
CareTech acquired Cambian in 2018.
Tewkesbury
Gloucestershire
0
2016
20161109
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://reports.ofsted.gov.uk/provider/27/138881
UK21-86998
EQL Solutions Limited
CareTech Holdings
CareTech Holdings
Warrington
Cheshire
0
2017
20170719
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://reports.ofsted.gov.uk/provider/33/59196
UK21-87050
Nuffy Day Nursery
Nuffield Health
Nuffield Health
Bristol
0
2021
20210607
safety-related offences
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The provider was set actions by Ofsted for failures to meet the compulsory part of the Childcare Register (Part 3, Chapter 3 of the Childcare Act 2006)
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
non-profit
healthcare services
hospitals
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1097878/Management_information_-_childcare_providers_and_inspections_-_most_recent_inspections_data_as_at_30_June_2022.csv/preview
UK21-87617
Bupa Care Homes (CFHCare) Limited
Bupa
Bupa
Southampton
England
403275
2023
20230126
safety-related offences
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Bupa Care Homes pleaded guilty to a breach of Section 3(1) of the Health and Safety at Work etc. Act 1974 after an eight-year-old girl suffered catastrophic injuries when a tree fell on her. It received a fine of £400,000 and was also ordered to pay costs of £3,275 and a victim surcharge.
Guilty Plea
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
health services and insurance
https://press.hse.gov.uk/2023/01/26/bupa-care-homes-fined-400k-after-falling-tree-crushes-child/
UK21-87816
Cambian Devon
CareTech Holdings
CareTech Holdings
Paignton
England
0
2023
20230113
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://files.ofsted.gov.uk/v1/file/50205135
UK21-87871
HC-One Oval Limited
HC-One Limited
HC-One Limited
England and Wales
45837
2022
20221207
employment-related offences
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Health & Safety, Race Discrimination, Unfair Dismissal
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
care homes
https://assets.publishing.service.gov.uk/media/63cfd8498fa8f53fddf28fec/Mr_S_Jonjo_-v-_HC-One_Oval_Ltd_-_3200408_2021_-_Remedy_Judgment.pdf
UK21-88970
Cambian Childcare Limited North Yorkshire Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210628
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2024
UK21-90913
Cambian Childcare Limited Middlesbrough Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210611
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2028
UK21-90917
Cambian Childcare Limited Halton Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210624
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2060
UK21-90946
Cambian Childcare Limited Warrington Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210625
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2068
UK21-90954
Cambian Childcare Limited Stoke-on-Trent Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210630
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2083
UK21-90969
Cambian Autism Services Ltd Dorset Residential special school (registered as a children's home)
CareTech Holdings
CareTech Holdings
0
2021
20211201
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2146
UK21-91013
Cambian Childcare Limited Birmingham Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210804
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2147
UK21-91014
Cambian Childcare Limited Bradford Children's home
CareTech Holdings
CareTech Holdings
0
2022
20220408
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2172
UK21-91034
Cambian Childcare Limited Dudley Children's home
CareTech Holdings
CareTech Holdings
0
2022
20220224
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2177
UK21-91039
Cambian Childcare Limited Warrington Children's home
CareTech Holdings
CareTech Holdings
0
2022
20220201
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2179
UK21-91041
Cambian Childcare Limited Halton Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210614
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2180
UK21-91042
Cambian Childcare Limited North Yorkshire Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210913
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2181
UK21-91043
Cambian Childcare Limited Durham Children's home
CareTech Holdings
CareTech Holdings
0
2022
20220202
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2182
UK21-91044
Cambian Childcare Limited East Riding of Yorkshire Children's home
CareTech Holdings
CareTech Holdings
0
2021
20210906
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2184
UK21-91046
ROC Northwest Limited Lancashire Children's home
CareTech Holdings
CareTech Holdings
0
2022
20220404
safety-related offences
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Rated Inadequate
UK-OFSTED
Office for Standards in Education, Children's Services and Skills (Ofsted)
United Kingdom
privately held
healthcare services
healthcare services
https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2197
UK21-91058
BUPA Care Services (ANS) LtdÂ
Bupa
Bupa
London
England
1041500
2022
20220105
safety-related offences
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Bupa was charged with contravening Article 11 of the Fire Safety Order, after a resident died in a fire whilst smoking unsupervised in a shelter in the garden of the home.
UK-LFB
London Fire Brigade
United Kingdom
privately held
healthcare services
health services and insurance
https://www.london-fire.gov.uk/news/2022-news/january/bupa-ordered-to-pay-record-amount-for-fire-safety-failings-after-death-of-care-home-resident/
UK21-91826
HC One Oval Ltd,
HC-One Limited
HC-One Limited
0
2020
20201120
safety-related offences
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NHS Greater Glasgow and Clyde and HC One Oval Ltd, came to a settlement ending legal action by the Equality and Human Rights Commission alleging the Trust placed patients in two care homes in Glasgow without legal authority.
Settlement with EHRC
UK-EHRC
Equality and Human Rights Commission
United Kingdom
privately held
healthcare services
care homes
https://www.equalityhumanrights.com/en/our-work/news/equality-and-human-rights-commission-reaches-settlement-ending-unlawful-detention
UK21-93595
Circle Health Group Limited
PureHealth
Centene
Centene sold the business to Pure Health in 2024.
Basingstoke
England
172520
2023
20230621
safety-related offences
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Circle Health Group Limited pleaded guilty to breaching Sections 2(1) and 3 (1) of the Health and Safety at Work etc. Act 1974 after three workers received treatment following exposure to chlorine gas. The company was fined £160,000 and ordered to pay £12,520.03 in costs
Guilty Plea
UK-HSE
Health and Safety Executive
United Arab Emirates
publicly traded
healthcare services
healthcare services
AEE01362P238
https://press.hse.gov.uk/2023/06/21/private-health-care-provider-fined-for-exposing-workers-to-chlorine-gas/
UK21-93660
Balhousie Care Limited
AcalisCare
Balhousie Holdings
Balhousie was acquired by AcalisCare in 2022
Perth
Scotland
0
2021
20210624
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at North Inch House, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
Belgium
privately held
healthcare services
home health care
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/North%20Inch%20House_2021383162_24062021_IN1_Redacted.pdf
UK21-96262
Balhousie Care Limited
AcalisCare
Balhousie Holdings
Balhousie was acquired by AcalisCare in 2022
Dundee
Scotland
0
2021
20210310
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Balhousie Clement Park, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
Belgium
privately held
healthcare services
home health care
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Balhousie%20Clement%20Park_2022383203_IN1.pdf
UK21-96269
Balhousie Care Limited
AcalisCare
Balhousie Holdings
Balhousie was acquired by AcalisCare in 2022
Leven
Scotland
0
2021
20210528
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Forth View Care Centre, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
Belgium
privately held
healthcare services
home health care
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Forth%20View%20Care%20Centre_2021383157_28052021_IN1_Redacted.pdf
UK21-96270
Balhousie Care Limited
AcalisCare
Balhousie Holdings
Balhousie was acquired by AcalisCare later in 2022
Leven
Scotland
0
2022
20220425
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Forth View Care Centre, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
Belgium
privately held
healthcare services
home health care
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Forth%20View%20Care%20Centre_2022383211_25042022_IN1_Redacted.pdf
UK21-96271
Balhousie Care Limited
AcalisCare
Balhousie Holdings
Balhousie was acquired by AcalisCare in 2022
Leven
Scotland
0
2021
20210119
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Forth View Care Centre, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
Belgium
privately held
healthcare services
home health care
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Forth%20View%20Care%20Centre_2020382405_19012021_IN1%20(revised)_Redacted.pdf
UK21-96272
Balhousie Care Limited
AcalisCare
AcalisCare
Brechin
Scotland
0
2023
20230704
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Glens Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
Belgium
privately held
healthcare services
home health care
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Glens%20Nursing%20Home_2022383212_03052022_IN1_Redacted.pdf
UK21-96298
HC-One Limited
HC-One Limited
HC-One Limited
Kirkcaldy
Scotland
0
2022
20220701
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Chapel Level Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
United Kingdom
privately held
healthcare services
care homes
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Chapel_Level_Nursing_Home_010722_2022383225_IN1_Redacted.pdf
UK21-96299
HC-One Limited
HC-One Limited
HC-One Limited
Bathgate
Scotland
0
2022
20221223
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Redmill Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
United Kingdom
privately held
healthcare services
care homes
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Redmill%20Nursing%20Home%20-%20IN1%20(2)_Redacted.pdf
UK21-96300
Balhousie Care Limited
AcalisCare
AcalisCare
Dundee
Scotland
0
2023
20230719
safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorateâ€) served Balhousie Care Group a notice stipulating that unless there is a significant improvement in provision of the service at Balhousie St Ronans, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
Belgium
privately held
healthcare services
home health care
https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Balhousie%20St%20Ronans%20IN1%20Improvement%20Notice%20letter_Redacted.pdf
UK21-96316
CareTech Community Services Limited
CareTech Holdings
CareTech Holdings
Rickmansworth
Hertfordshire
England
0
2023
20230927
safety-related offences
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The Care Quality Commission (CQC) rated CareTech Community Services Limited as inadequate and placed it in special measures.
UK-CQC
Care Quality Commission
United Kingdom
privately held
healthcare services
healthcare services
https://www.cqc.org.uk/press-release/cqc-rates-hertfordshire-care-home-inadequate-and-places-it-special-measures
UK21-96340
Cygnet Health Care Limited
Universal Health Services Inc.
Universal Health Services Inc.
London
England
1609953
2023
20230922
safety-related offences
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Cygnet Health pleaded guilty to one offence of failing to provide safe care and treatment contrary to Regulations 12 and 22 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 when a resident took their life after a failure to mitigate known risk. The company was fined $1,530,000 and ordered to pay £79,773.59 costs and £180 victim surcharge.
Guilty Plea
UK-CQC
Care Quality Commission
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://www.cqc.org.uk/press-release/cygnet-health-care-limited-fined-just-over-ps15m-prosecution-brought-care-quality
UK21-96373
BMI Healthcare nka Circle Health Group Limited
PureHealth
Centene
Centene sold the business to Pure Health in 2024.
London
England
556895
2023
20231003
safety-related offences
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BMI Healthcare (now Circle Health Group Limited) was found guilty of breaching Section 2(1) and Section 3(1) of the Health and Safety at Work etc Act. 1974 after an engineer was fatally electrocuted while repairing an appliance in a hospital kitchen. The company was fined £450,000 and ordered to pay £106,895 in costs. McFarlane Telfer Limited was found guilty of the same charges and was fined £70,000 and ordered to pay £106,753. Imperial Machine Company Limited, of Whisby Road, Lincoln, pleaded guilty to breaching Section 6(1) of the Health and Safety at Work etc. Act 1974 over the fatality, was fined £80,000 and ordered to pay £12,945 in costs
UK-HSE
Health and Safety Executive
United Arab Emirates
publicly traded
healthcare services
healthcare services
AEE01362P238
https://press.hse.gov.uk/2023/10/03/three-companies-fined-after-engineer-electrocuted-in-hospital-kitchen/
UK21-97191
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
300
2020
20201204
safety-related offences
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The Care Provider did not explain the extra charge it made for a ‘lifestyle premium' and we cannot be sure that the complainant, the late Mrs J, would have chosen to pay this. It has agreed to refund half the total amount to Mrs J's estate and review the advice it gives about this. The Clinical Commissioning Group (CCG) Occupational Therapy service failed to complete an assessment and so it could not fund a specialist chair for Mrs J and she had to be nursed in bed. The CCG should refund the cost of the chair to the daughter and pay her £300 in recognition of her distress. It should also review how its OT provision is organised.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/charging/18-014-139
UK21-99603
HC-One Oval Limited
HC-One Limited
HC-One Limited
0
2021
20210223
safety-related offences
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Mrs C complained about the care home's fee and the way in which the family was informed about it by the care home. We found fault because the care home had charged an incorrect (higher) rate. The care provider has agreed to apologise for this and correct the corresponding invoices.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/charging/20-002-335
UK21-99617
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
0
2021
20210730
safety-related offences
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Mrs D complained the Care Provider was at fault when it cared for her mother Mrs E, who contracted COVID-19 when in its care. We do not find fault in the care Mrs E received or the decision of the Care Provider to stop visits to its homes. But we do have some concerns about the Care Provider's disclosure of information regarding infections. We also find there was some poor communication between Mrs D and the Care Provider after Mrs E passed away and in its handling of her complaint. This has led the Care Provider to make apologies to Mrs D. It has agreed to also put a note on its files regarding the finding of this investigation in accord with Mrs D's wishes.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/covid-19/20-007-203
UK21-99655
HC-One Oval Limited
HC-One Limited
HC-One Limited
300
2022
20220209
safety-related offences
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Mrs X complains HC-One Oval Limited's Lyndon Hall Nursing Home failed to look after her late mother properly and failed to keep her family informed about the deterioration in her condition before she died, causing unnecessary distress. HC-One accepts Lyndon Hall failed to deal properly with two falls and failed to communicate properly with Mrs X after it stopped her visits. Lyndon Hall also failed to do a risk assessment for visits to Mrs X's mother, adding further to her distress. HC-One needs to apologise and pay financial redress.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/covid-19/20-007-315
UK21-99656
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
0
2022
20220818
safety-related offences
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Mrs J complained about the care her mother received while she was resident at Meadowbeck Care Home operated by the Care Provider. Among other matters, Mrs J complained she had only very limited opportunity to visit her mother before she died of COVID-19 in May 2020. We uphold the complaint finding Mrs J was caused injustice through distress, expressing concern at the Care Provider's policy towards end of life visits for residents with COVID-19. We make recommendations at the end of this statement for how the Care Provider can remedy this injustice.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/covid-19/21-000-741
UK21-99662
HC-One No.1 Limited
HC-One Limited
HC-One Limited
0
2022
20220714
safety-related offences
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We will not investigate this complaint about a care home not completing a Continuing Healthcare Checklist. That is because it has agreed to complete the checklist therefore further investigation will not lead to a different outcome.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/domiciliary-care/22-003-745
UK21-99784
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
0
2019
20190810
safety-related offences
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Mrs B's care was not in line with applicable care standards: there were no up to date care plans reflecting her needs and preferences and the records of her care were inadequate. The Care Provider has already apologised, reviewed procedures and offered a full refund to Mr B. This is an appropriate remedy.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/other/18-007-068
UK21-99795
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
1000
2019
20190517
safety-related offences
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Mrs P complained that after she asked a care home to call a GP to see her mother Mrs D, a GP did not visit and Mrs D died prematurely as a result. The Ombudsmen find that the care home failed to monitor Mrs D's condition and seek medical attention as it should have done. The GP practice failed to respond properly to contacts from the care home about Mrs D. The Ombudsmen cannot say what impact this had on Mrs D, but the distress and uncertainty caused by this are an injustice to Mrs P. They recommend action to put this right.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/17-017-831
UK21-99826
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
150
2019
20190114
safety-related offences
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Barchester Healthcare Homes Limited acknowledged that it had not handled a complaint about its resident's care well and should have addressed issues earlier. It has now made improvements and continues to monitor how it meets the complainant's needs. The Provider did not consider the time and trouble it had put the complainant's representative to. It has agreed to apologise to the representative and pay her £150 in recognition of the impact on her.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-000-419
UK21-99832
Bupa Care Homes (BNH) Limited
Bupa
Bupa
0
2019
20190528
safety-related offences
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The care provider calculated the refund to Mrs A's estate but did not refund the whole amount she had paid for the six days between the award of full NHS funding and her death. It should reimburse the outstanding amount. It should also have explained more clearly why there was a delay between November and April in its responses. The care provider should apologise to Mr X and Mrs Y for that delay.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-004-665
UK21-99850
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
5000
2019
20190925
safety-related offences
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Mrs X complains about the quality of care provided to her husband, Mr Y. She complains the Care Provider has failed to properly implement conditions attached to Deprivation of Liberty Safeguards for Mr Y since October 2016, which related to activities to occupy Mr Y's time and to manage his interaction with another resident. Mrs X says she had to move Mr Y to another care home in April 2018, when his health and well-being deteriorated further as a result of poor care. Mrs X is unhappy with the Care Provider's refusal to refund all the upfront fees she paid on Mr Y's admission. The Care Provider has already offered Mrs X a payment to remedy the faults it identified with her husband's care and the service to her. The Care Provider has accepted the Ombudsman's finding of an additional fault and agreed to provide further remedy.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-005-493
UK21-99853
Bupa Care Homes (CFC Homes) Limited
Bupa
Bupa
100
2019
20190408
safety-related offences
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Mrs B complains on behalf of Mrs C that Bupa Care Homes did not provide the residential care Mrs C paid for. Mrs C did not get satisfactory care from the care home and this caused significant injustice. The Ombudsman finds Bupa Care Homes at fault. The Ombudsman recommends Bupa Care Homes reimburse Mrs C half her care home fees, review her care plan, give staff training and develop an action plan to ensure policies are put into practice.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-009-352
UK21-99862
Meridian Healthcare Limited aka HC-ONE
HC-One Limited
HC-One Limited
636
2019
20190801
safety-related offences
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The Ombudsman upholds Mrs X's complaint about Fazakerley House Care Home's failure to protect her late mother's possessions. The Care Provider did not follow its own procedures for labelling clothes or keeping records of Mrs Y's belongings. It also failed to follow its own guidance on cleaning and laundry. This caused injustice to Mrs Y as she had to pay to replace the lost and damaged items. To remedy the injustice caused by the faults identified, the Care Provider will pay £536 to Mrs Y's estate. It will also apologise to Mrs X and pay her £100 to remedy the frustration it caused her. Finally, the Care Provider will ensure other residents' files are up to date, personal items are labelled and their laundry is being handled correctly.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-013-010#point5
UK21-99877
Bupa Care Homes (GL) Limited
Bupa
Bupa
250
2020
20200910
safety-related offences
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Mrs X complains about the care her brother, Mr Z, received at the end of his life. The Ombudsmen have found faults in the care provided by Mr Z's care home and an out of hours GP service. We have found no fault in the actions of Mr Z's GP practice. The care home and out of hours GP service accept our recommendations. We have therefore completed our investigation.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-013-815
UK21-99883
Meridian Healthcare Limited aka HC-ONE
HC-One Limited
HC-One Limited
0
2019
20190625
safety-related offences
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Some areas of the day to day care provided to Ms Y at a care home were below an acceptable standard, and staff failed to keep records of complaints made. Complaint responses from head office failed to address all points of complaint
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-014-120
UK21-99885
Bupa Care Homes (CFH Homes) Limited
Bupa
Bupa
150
2019
20190524
safety-related offences
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There is evidence of fault in this complaint Carers failed to check Mr X's leg after he complained it was hurt during a hoist transfer from his bed. Carers also failed to record the incident. The Care Provider failed to deal with Mr X's complaint about this properly.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-014-523
UK21-99889
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
150
2020
20200805
safety-related offences
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There is insufficient evidence to suggest the Care Provider should have sought medical attention earlier. The Care Provider has accepted and apologised for some service failure. The Care Provider's contract is unclear about when a person should receive a refund on fees, they have pre-paid. The Care Provider has agreed to consider its contract in light of this statement and make a reasoned decision about whether in this case it will refund any fees. There was delay in the complaints process and the complainant has gone to considerable time and trouble in pursuing this complaint. The Care Provider has agreed to make a payment to the complainant to reflect his time and trouble.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-014-841
UK21-99892
HC-One Limited
HC-One Limited
HC-One Limited
0
2019
20190717
safety-related offences
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Mrs D complains on behalf of Mrs E that HC-One Oval Homes did not provide the residential care Mrs E paid for. Mrs D says Mrs E's care home neglected her and gave her an insulin overdose. The Ombudsman has found HC-One Oval Homes at fault. HC-One Oval Homes has agreed to reimburse Mrs E half her care home fees, give staff training and develop an action plan to ensure policies are put into practice.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-015-896
UK21-99898
Bupa Care Homes (HH Leeds) Limited
Bupa
Bupa
500
2019
20190724
safety-related offences
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Mr B complains about the care his late mother received. The Provider failed to administer her medication properly, it did not encourage her to rise for breakfast, gave him false information about this, and did not address his concerns properly at the time. The Provider's actions caused Mrs Y and the family injustice. It should refund half the fees paid by Mrs Y to her estate. It should also pay £500 to Mr B in recognition of the distress it caused him.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-019-049
UK21-99908
Bupa Care Homes (CFC Homes) Limited
Bupa
Bupa
300
2019
20191029
safety-related offences
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The Care Provider has acknowledged that it did not always communicate key information, so the complainant did not know his father was receiving end of life care. It has apologised and refunded the care fees. The Care Provider also did not do enough to get the complainant's father medical treatment when he was ill, and had refused food and water. Its actions have caused the family distress and it should apologise, remind its staff of its processes and pay the family in recognition of this.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-001-065
UK21-99918
Bupa Care Homes (ANS) Limited
Bupa
Bupa
1000
2020
20200204
safety-related offences
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The care provider failed to provide proper care and treatment to the late Mr X. As a result, he suffered the development of a pressure sore, and a loss of dignity; his family suffered from knowing Mr X did not receive the care they expected. The care provider will now review its staff training and offer a payment to Mr X's family.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-002-412
UK21-99924
Bupa Care Homes (BNH) Limited
Bupa
Bupa
0
2020
20200317
safety-related offences
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Mrs X complains on behalf of her husband Mr X about a lack of cold running water during his stay at a care home. She also complains about a lack of care and about actions the home took when she wanted to discharge her husband. The Ombudsman has found no evidence of fault in the way the Care Provider cared for Mr X. The Care Provider accepts there was a problem with the water and has already offered a suitable remedy to Mrs X.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-005-879
UK21-99935
Bupa Care Homes (HH Leeds) Limited
Bupa
Bupa
300
2020
20200701
safety-related offences
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the late Mrs X, and her daughter Mrs A, suffered injustice due to a failure to carry out a risk assessment for falls when Mrs X was admitted to Richmond Village Witney for a short respite stay. After Mrs X fell out of bed, staff did not complete a risk assessment, review the Care Plan or put in place measures to mitigate the risk of further falls. She had a further fall and suffered extensive bruising. Mrs A's complaint was not considered in accordance with BUPA's complaints procedure. BUPA accepts our findings and has agreed to provide a suitable remedy.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-006-714
UK21-99942
Bupa Care Homes (CFC Homes) Limited
Bupa
Bupa
0
2020
20209128
safety-related offences
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There was fault in the Care Provider's assessment of Ms D's needs because it failed to consult with her attorney or seek relevant information from the NHS. There was also a failure to send relevant information about fees or a copy of the contract to the attorney. This caused Mrs C avoidable frustration and confusion. The Care Provider will apologise and take other action described in this statement to prevent recurrence in other cases.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-007-103
UK21-99943
Bupa Care Homes (BNH) Limited
Bupa
Bupa
0
2020
20200728
safety-related offences
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The Care Provider is at fault for failing to make a Deprivation of Liberty Safeguards referral in good time and losing clothing. The Care Provider also failed to monitor oral hygiene, complete adequate risk assessments, or record properly. As a result of these faults there is uncertainty about whether Mrs D was properly cared for, and whether it was appropriate for the Care Provider to ask her to look at alternative care homes. The Care Provider has agreed to make service improvements, procedural changes, and payments to Mrs D and Mr C to remedy the complaint.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-009-699
UK21-99953
Bupa Care Homes (AKW) Limited
Bupa
Bupa
500
2020
20200630
safety-related offences
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The care and treatment provided to Mrs X did not always meet expected standards. The actions of the care provider caused injustice to Mrs X, which it agrees to recognise by a payment for her benefit.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-011-615
UK21-99964
Bupa Care Homes (CFC Homes) Limited
Bupa
Bupa
250
2021
20210216
safety-related offences
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Mrs Y complains about the care provided to her late mother, Mrs X, in a nursing home in the way she was moved and handled during an assessment. Mrs Y says this caused Mrs X and the family distress. The Ombudsman finds fault in the Care Provider's actions which caused injustice. The Care Home has agreed to apologise to Mrs Y, make a payment to her to acknowledge the impact of its fault, share this statement with its complaints team for learning, and arrange up-to-date manual handling training for staff.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-011-992
UK21-99965
Bupa Care Homes (CFC Homes) Limited
Bupa
Bupa
0
2020
20200313
safety-related offences
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Mr and Mrs A complain about their late relative Mr B's care in a nursing home. There was poor record keeping by the Care Provider and so we uphold this part of the complaint. The Care Provider has already remedied any injustice. We are satisfied wound care was appropriate and in line with Regulation 17 of the 2014 Regulations and so do not uphold this part of Mr and Mrs A's complaint.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-013-301
UK21-99969
Bupa Care Homes (CFC Homes) Limited
Bupa
Bupa
0
2020
20200401
safety-related offences
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Ms X complained about the level of care provided to her mother, Mrs M, whilst she was in a care home. The care provider was at fault for failing to put Mrs M's name on the list to be seen by a nurse practitioner when Ms X requested this. It has already apologised for this.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-013-346
UK21-99970
Bupa Care Homes (ANS) Limited
Bupa
Bupa
250
2020
20200814
safety-related offences
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Mrs D complained about the quality of care provided to her mother Mrs X. The care provider failed to provide adequate care to Mrs X. There were a lack of adequate assessments and care plans and a lack of referrals for specialist input. This impacted on Mrs X's well-being and caused Mrs D distress. The care provider should make a payment to Mrs X and to Mrs D to acknowledge the injustice caused.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-013-428
UK21-99971
Bupa Care Homes (GL) Limited
Bupa
Bupa
0
2020
20200930
safety-related offences
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Mr B, complains on behalf of his grandmother, the late Mrs C, about the care provided to her at one of the care provider's homes. The Ombudsman finds some fault in record keeping. That fault led to uncertainty for Mrs C's family about the care she had received. The care provider has agreed to provide a formal apology to the family and implement service improvements.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-014-350
UK21-99972
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
500
2020
20200825
safety-related offences
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Mr X complained about his father's care in a care home. There was fault in the Care Provider's communication and record-keeping. It provided contradictory and confusing information to the family and did not arrange a health appointment and prescription. There were delays in its complaint handling. The Care Provider's faults did not cause injustice to Mr X's father, but they did cause time and trouble for Mr X and the family experienced some worry.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-014-601
UK21-99974
Bupa Care Homes (BNH) Limited
Bupa
Bupa
0
2021
20210329
safety-related offences
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We found that Allington Court Care Home failed to maintain appropriate records, failed to properly monitor Mr X's mother's food and fluid intake and did not pass on accurate information to another care home. Mr X also complained that Allington Court wrongly influenced decisions taken about his mother's eligibility for CHC. We found no fault in this respect. We recommended a remedy to recognise that the family were left with some uncertainty about the impact of the fault on their mother.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-015-918
UK21-99980
HC-One Beamish Limited
HC-One Limited
HC-One Limited
250
2021
20210112
safety-related offences
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Mr X complained about the care his late mother Mrs F, received at Melbury Court care home (the care provider) between February and July 2019. The care provider was at fault. The care provider failed to adequately administer Mrs F's pain relief and failed to address her regular refusal of personal care. The care provider agreed to pay Mr X £250 to acknowledge the distress and uncertainty caused to him by the faults.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-019-329
UK21-99993
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
100
2021
20210302
safety-related offences
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The Care Provider failed to properly communicate with Ms X about the breakdown of a heating boiler at a care home her parents resided in. It acknowledged it could have dealt with her enquiries about this, and subsequent complaints better.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-021-105
UK21-100000
HC-One Oval Limited
HC-One Limited
HC-One Limited
0
2021
20210316
safety-related offences
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The Ombudsman finds the care provider caused Mrs X an injustice in failing to provide satisfactory care to her. This includes poor hygiene and nutrition levels, and for failing to adhere to its own risk assessments. The care provider has agreed to apologise to Mrs X and pay a financial remedy.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-003-652
UK21-100013
HC-One Oval Limited
HC-One Limited
HC-One Limited
400
2021
20210316
safety-related offences
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Mrs C complained about the way the care home responded to her mother's falls. We found with the care provider's actions. The care provider has agreed to apologise to Mrs C and her mother and pay each of them a financial remedy for the distress they experienced. It will also share the lessons learned with its staff.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-007-882
UK21-100028
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
150
2021
20211028
safety-related offences
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Mr C complains the Care Provider failed to secure extra support for Mr D. The Care Provider is at fault for failing to assess and document whether Mr D needed one-to-one care. The Care Provider's contract is also unclear about when it will provide extra care. As a result, Mr C has the uncertainty of not knowing whether the additional care was necessary and whether the time, trouble, and anxiety of securing another care provider was warranted. The Care Provider should pay Mr C £150, review its contract and remind staff about recording key information.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-008-701
UK21-100030
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
500
2021
20210803
safety-related offences
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the complainant Mrs X complained about the poor service given at the Care Provider's Mortain Place care home at Pevensey Bay Road Eastbourne and its offer of a remedy. The Care Provider said it provided care in line with the care plans but recognised Mrs X's dissatisfaction and offered £500. We found the Care Provider caused an injustice for which it offered a proportionate remedy.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-009-068
UK21-100031
HC-One Limited
HC-One Limited
HC-One Limited
0
2021
20210818
safety-related offences
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Wirral University Teaching Hospital NHS Foundation Trust acted with fault by not including Mrs X's medication changes to her discharge paperwork. The Trust has remedied the injustice to Mrs X's son, Dr Y. Also, Liscard Group Practice and Leighton Court Care Home did not contribute to a delay restarting Mrs X's medication.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-011-447b
UK21-100038
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
0
2021
20210824
safety-related offences
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Miss X complained about how the Care Provider billed her for her mother's care fees. The Care Provider was at fault for delays in sending Miss X suitable written information on the fees and for delays in contacting Miss X for outstanding debt. This caused her distress. The Care Provider has already remedied this injustice by cancelling around £23,500 in care fees. It has agreed to remind its staff to respond to correspondence promptly to prevent the fault occurring again.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-013-934
UK21-100043
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
300
2021
20211025
safety-related offences
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Mr X complained about the poor care his late father, Mr Y, received from Barchester Healthcare Homes Limited. The Care Provider was at fault as it failed to recognise Mr Y was seriously ill and did not take appropriate action. There were also errors in communication and record keeping and Mr Y's individual needs were not considered. The Care Provider has agreed to apologise and pay £300 to Mr X and the family to acknowledge the distress caused by the poor care Mr Y received. The Care Provider will also review staff knowledge and understanding in relation to the poor care which was delivered.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-014-154
UK21-100046
HC-One Oval Limited
HC-One Limited
HC-One Limited
450
2021
20211025
safety-related offences
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Mrs C complains on behalf of her mother, Mrs J, that the Care Provider did not share her mother's care plans between 2019 and 2021. She also says the lift at the Care Home was out of order meaning Mrs J missed a number of appointments about her hearing and she was unable to access social spaces and activities. We find fault with the Care Provider's poor recording of Mrs J's care plan reviews which caused her and Mrs C uncertainty. The lack of a working lift was service failure which caused Mrs J an injustice.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-000-236#point5
UK21-100050
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
150
2022
20220821
safety-related offences
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Mrs D complains about the standard of care and support her father (Mr H) received while in residential care. Among other things, Mrs D says the Care Provider failed to meet Mr H's health and care needs and provided him medication he was not prescribed. We found some fault by the Care Provider in relation to its record keeping and care notes. However, there is no evidence to suggest Mr H suffered an injustice as a result of the fault identified. That said, the fault did cause Mrs D an injustice and so we have made a number of recommendations for the Care Provider to remedy this. We did not identify any other fault in this case.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-004-973
UK21-100064
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
500
2023
20230201
safety-related offences
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Mrs Y complains about the care delivered to her husband, Mr Y, while resident at St Thomas Nursing home. We find fault because of poor record keeping and a failure to evidence that staff administered a prescribed toothpaste at the required frequency. We also find the home failed to evidence the outcomes of monthly reviews undertaken regarding Mr Y's fall risk. We find these failures created distress and uncertainty for Mrs Y which the provider will remedy with a symbolic payment of £500.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-016-634
UK21-100100
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
500
2022
20220929
safety-related offences
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Mrs C complains about the standard of care provided by the Care Provider. The Care Provider is at fault for failing to retain and record interventions which has caused uncertainty about whether it cared for Mrs C's mother, Mrs D, properly. The Care Provider has accepted some fault, apologised, agreed to pay Mrs C £500, and take action to improve future practice. To reflect the further faults I have found, the Care Provider has agreed to make further service improvements including reminding staff about recording contemporaneous daily records and completing nutrition and toileting plans.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-017-428
UK21-100106
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
150
2022
20221123
safety-related offences
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Mrs F complained the Care Provider failed to provide acceptable care to her father during his stay at its care home. She also says it failed to properly organise family contact and visits and it discharged him from the care home when he had COVID-19. We find the Care Provider failed to maintain complete records. The Care Provider has agreed to our recommendations to address the injustice caused.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-018-065#point6
UK21-100110
HC-One Limited
HC-One Limited
HC-One Limited
300
2022
20221107
safety-related offences
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Miss X complained about the care HC-One Limited provided to her friend Mr Y during his stay at a care home. HC-One Limited was at fault for failing to produce adequate care plans or offer care to meet Mr Y's needs. This caused Mr Y distress and uncertainty. It was also at fault for failing to consider whether to contact Miss X about Mr Y's refusal to accept some care. This caused her distress. HC-One will pay Mr Y £200 and Miss X £100 in recognition of that injustice. It has already taken some action to prevent the fault occurring again, but it will also remind staff they must offer the care set out in someone's care plan and record doing so.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-004-066#point5
UK21-100131
Bupa Care Homes (BNH) Limited
Bupa
Bupa
300
2023
20230213
safety-related offences
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Mrs D complains that the care provided to her late mother, Mrs J, in Hutton Village Care Home, operated by Bupa, was inadequate. We found some of the care provider's actions caused uncertainty to Mrs D and distress to her late mother. The care provider has agreed to apologise, make a payment to Mrs D and reduce the care fees to remedy this.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-009-057#point5
UK21-100145
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
0
2023
20230309
safety-related offences
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Mr X complained about the care Barchester Healthcare Homes Limited (the Care Provider) provided to Mr Y at the end of his life. He says this caused them both significant distress. We find the Care Provider was not at fault in most of the issues he complained about, but it did cause significant distress when Mr Y's bed crashed down unintentionally. We recommended the Care Provider apologise, check all beds for similar risks, and put in place a strategy to avoid similar incidents in future. It agreed to do this.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-009-105#point5
UK21-100146
Bupa Care Homes (PT Links) Limited
Bupa
Bupa
700
2023
20230307
safety-related offences
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Mrs X complained about the care provided to Mr Y during his short stay at The Links. Mrs X says the Care Provider did not keep Mr Y safe and did not meet his care needs as agreed. We find the Care Provider at fault in the way it cared for Mr Y, and this caused Mr Y, Mrs Y and Mrs X injustice. We recommended the Care Provider reimburse the full cost of his stay and pay Mrs Y £500, and Mrs X £200. It should also provide an action plan showing progress on the actions it identified to avoid similar faults in future. It has agreed to complete these actions.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-010-506#point5
UK21-100152
Bupa Care Homes (PT Lindsay) Limited
Bupa
Bupa
0
2023
20230402
safety-related offences
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We have upheld a complaint about poor nutritional care. The Care Provider has already offered an appropriate payment to reflect the injustice to Mrs Y. It will carry out a spot check to ensure improvements to practice are being implemented.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-014-346#point5
UK21-100169
Bupa Care Homes (CFHCare) Limited
Bupa
Bupa
500
2023
20230625
safety-related offences
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Care provided to Mrs X during a residential respite stay was below an acceptable standard. We have made recommendations to address this.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
health services and insurance
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-015-178#point5
UK21-100173
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
500
2023
20230614
safety-related offences
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The care provided to Mrs Y in a residential care home fell short of expected standards. I am satisfied this has been properly investigated by the relevant Council under safeguarding. I do not consider the Care Provider's complaint response to be adequate because it lacks an apology for the faults identified and fails to acknowledge the distress caused to Mrs Y's representative
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-015-439#point5
UK21-100175
Barchester Healthcare Homes Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
0
2021
20210113
safety-related offences
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Ms X complained the care home failed to provide the contracted accommodation she agreed to. The care home has accepted fault for not providing the contracted accommodation and delays in handling the complaint. The care home reduced the balance owed by £2,000. The Ombudsman considers this reduction a suitable way to remedy the injustice caused. The Care Home offered to remove the final seven days' worth of charges due to Ms X vacating the room. The Ombudsman considers this reduction appropriate.
UK-LGSCO
Local Government and Social Care Ombudsman
United Kingdom
privately held
healthcare services
care homes
https://www.lgo.org.uk/Decisions/SearchResults?t=0&fd=0001-01-01&td=2023-09-22&dc=u%2B&atype=Care%20provider&sortOrder=descending&page=35
UK21-100193
Cygnet Health Care Limited
Universal Health Services Inc.
Universal Health Services Inc.
Harrow
Middlesex
England
0
2023
20231018
safety-related offences
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The Care Quality Commission (CQC) rated Cygnet Hospital Harrow as inadequate.
UK-CQC
Care Quality Commission
United States
publicly traded
healthcare services
hospitals (for-profit)
US9139031002
https://www.cqc.org.uk/press-release/cqc-finds-inadequate-care-being-provided-cygnet-hospital-harrow
UK21-104627
CareTech UK Ltd
CareTech Holdings
CareTech Holdings
England and Wales
1176
2023
20231004
employment-related offences
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Breach of Contract, Contract of Employment, Unlawful Deduction from Wages, Written Pay Statement
UK-ET
Employment Tribunal
United Kingdom
privately held
healthcare services
healthcare services
https://assets.publishing.service.gov.uk/media/653b9cf8d10f3500139a6a84/Mr_R_Richards_-v-_CareTech_UK_Ltd_-_3200299_2023_-_Judgment.pdf
UK21-104959
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220504
safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107629
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220504
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107630
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220504
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107631
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220504
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must, without delay, report to the service provider- (a) any concerns about the management or provision of the service, (b) any significant changes to the way in which the service is managed or provided, and (c) any concerns that the service is not being provided in accordance with the statement of purpose for the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107632
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220429
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107633
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220429
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107634
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220429
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107635
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220429
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must, without delay, report to the service provider- (a) any concerns about the management or provision of the service, (b) any significant changes to the way in which the service is managed or provided, and (c) any concerns that the service is not being provided in accordance with the statement of purpose for the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107636
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2021
20211028
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107637
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2021
20211028
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must have arrangements in place to ensure that all persons working at the service (including any person allowed to work as a volunteer) are able to raise concerns about matters that may adversely affect the health, safety or well-being of persons for whom the service is provided.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107638
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2021
20211028
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107639
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2021
20211028
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107640
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220427
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must, without delay, report to the service provider- (a) any concerns about the management or provision of the service, (b) any significant changes to the way in which the service is managed or provided, and (c) any concerns that the service is not being provided in accordance with the statement of purpose for the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107641
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220427
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must ensure that there are effective systems in place in relation to the keeping of records, which include systems for ensuring the accuracy and completeness of records which must be kept by regulation 40.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107642
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220427
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must- (a) visit the premises from which the service is provided, (b) meet with members of staff who are employed by the service provider from each place in respect of which the responsible individual is designated, and (c) meet with children who have been placed by the service provider and their foster parents.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107643
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220427
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107644
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220427
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must have arrangements in place to ensure that all persons working at the service (including any person allowed to work as a volunteer) are able to raise concerns about matters that may adversely affect the health, safety or well-being of persons for whom the service is provided.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107645
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220427
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107646
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220427
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107647
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220812
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must, without delay, report to the service provider- (a) any concerns about the management or provision of the service, (b) any significant changes to the way in which the service is managed or provided, and (c) any concerns that the service is not being provided in accordance with the statement of purpose for the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107648
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220812
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must ensure that there are effective systems in place in relation to the keeping of records, which include systems for ensuring the accuracy and completeness of records which must be kept by regulation 40.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107649
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220812
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must- (a) visit the premises from which the service is provided, (b) meet with members of staff who are employed by the service provider from each place in respect of which the responsible individual is designated, and (c) meet with children who have been placed by the service provider and their foster parents.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107650
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220812
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107651
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220812
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must have arrangements in place to ensure that all persons working at the service (including any person allowed to work as a volunteer) are able to raise concerns about matters that may adversely affect the health, safety or well-being of persons for whom the service is provided.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107652
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220812
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107653
Cambian Whinfell School Ltd
CareTech Holdings
CareTech Holdings
Wales
0
2022
20220812
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
healthcare services
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107654
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2023
20230127
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107987
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2023
20230127
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must put arrangements in place to ensure that individuals are safe and are protected from abuse, neglect and improper treatment.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107988
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2022
20220118
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107989
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2022
20220826
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that This regulation applies where the service provider is an individual.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107990
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2022
20220826
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must put arrangements in place to ensure that individuals are safe and are protected from abuse, neglect and improper treatment.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107991
HC One Limited
HC-One Limited
HC-One Limited
Wales
0
2023
20230201
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Priority Action Notice served requiring that the service provider must- (a) keep a record of- (i) the personal plan and any revised plan, and (ii) the outcome of any review, and (b) give a copy of the personal plan and any revised plan to- (i) the individual, (ii) any representative, unless this is not appropriate or would be inconsistent with the individual's well-being.
UK-CIW
Care Inspectorate Wales
United Kingdom
privately held
healthcare services
care homes
Contained in a response to a Freedom of Information request received on 5 December 2023
UK21-107992
HC-One
HC-One Limited
HC-One Limited
0
2023
20231017
safety-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Social Care and Social Work Improvement Scotland served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Chapel Level Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act.
UK-CI
Care Inspectorate
United Kingdom
privately held
healthcare services
care homes
https://careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Chapel%20Level%20Nursing%20Home%20-%20IN1%20-%20Improvement%20Notice_Redacted.pdf
UK21-109063
Barchester Healthcare Limited
Barchester Healthcare Ltd
Barchester Healthcare Ltd
Islington
England
58694
2024
20240220
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Employer named by the government for failing to pay the minimum wage. Penalty is the amount of wage arrears repaid. Companies were also liable for financial penalties for the breaches, but the amounts were not provided.
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
privately held
healthcare services
care homes
https://www.gov.uk/government/news/over-500-companies-named-for-not-paying-minimum-wage
Activities of head offices
UK21-110582
HC-One Limited
HC-One Limited
HC-One Limited
Darlington
England
1171
2024
20240220
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
Employer named by the government for failing to pay the minimum wage. Penalty is the amount of wage arrears repaid. Companies were also liable for financial penalties for the breaches, but the amounts were not provided.
UK-BEIS
Department for Business, Energy & Industrial Strategy
United Kingdom
privately held
healthcare services
care homes
https://www.gov.uk/government/news/over-500-companies-named-for-not-paying-minimum-wage
Residential nursing care activities
UK21-110719
HC-One Limited
HC-One Limited
HC-One Limited
Bonnyrigg
Scotland
400000
2024
20240222
employment-related offences
Warning: Undefined array key "offence_type" in /usr/home/goodjobsfirst/public_html/Live-UK-ViolationTracker/function.php on line 348
HC-One Limited pleaded guilty to breaching Regulations Section 3(1) and Section 33(1)(a) of the Health and Safety at Work etc. Act 1974 after the death of a vulnerable resident at a care home. They were fined £400,000.
Guilty Plea
UK-HSE
Health and Safety Executive
United Kingdom
privately held
healthcare services
care homes
https://press.hse.gov.uk/2024/02/22/care-home-fined-following-death-of-vulnerable-resident/
UK21-111107
213