Cygnet Hospital Beckton Universal Health Services Inc. Universal Health Services Inc. London England 0 2021 20210603 safety-related offences
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The Care Quality Commission (CQC) has taken action to protect people at Cygnet Hospital Beckton in London, and told the hospital it must make rapid improvements to ensure people's safety. agency action UK-CQC Care Quality Commission United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://www.cqc.org.uk/news/releases/cqc-takes-action-protect-people-cygnet-hospital-beckton UK21-24
Spire Healthcare Limited Spire Healthcare PLC Spire Healthcare PLC England 20104 2021 20210430 safety-related offences
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Spire Healthcare Limited has been ordered to pay a total of £20,104.36 after admitting it failed to apologise or disclose details of failures in their treatment, to four patients in a timely manner. agency action UK-CQC Care Quality Commission United Kingdom publicly traded healthcare services hospitals-private GB00BNLPYF73 https://www.cqc.org.uk/news/releases/care-quality-commission-prosecutes-spire-healthcare-limited UK21-37
HC One Limited HC-One Limited HC-One Limited London England 59720 2017 20171020 safety-related offences
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HC One was ordered to pay a £45,000 fine, £14,570 costs and a £150 victim surcharge after pleading guilty to charges brought by the CQC that the company failed to provide safe care and treatment, resulting in avoidable harm, when a resident was burnt by a portable heater. agency action UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/news/releases/nursing-home-prosecuted-cqc-over-serious-burns-injury UK21-87
Bupa C+C3368are Homes (CFHCare) Limited Bupa Bupa St. Helens England 4000 2015 20150410 safety-related offences
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The CQC issued a fixed penalty notice to Bupa Care Homes following its failure to appropriately plan and deliver care and treatment. agency action UK-CQC Care Quality Commission United Kingdom privately held healthcare services health services and insurance https://www.cqc.org.uk/news/releases/cqc-fines-st-helens-care-home UK21-122
Lexon (UK) Limited Bestway Healthcare Lexon UK Bestway acquired Lexon in 2023 1220383 2021 20210225 competition-related offences
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Lexon was ordered to pay £1,220,383 by the Competition Appeal Tribunal in judgment of a decision by the CMA that the company had illegally shared commercially sensitive information with other suppliers of the drug nortriptyline to keep prices up. The other companies involved, King Pharmaceuticals and Alissa Healthcare Research, had already settled the decision and fine. agency action 50507 UK-CMA Competition and Markets Authority United Kingdom privately held healthcare services insourcing https://www.gov.uk/cma-cases/pharmaceutical-sector-suspected-anti-competitive-agreements-and-conduct-50507-2 UK21-175
Spire Healthcare Ltd. and Spire Healthcare Group plc Spire Healthcare PLC Spire Healthcare PLC 1200000 2020 20200701 competition-related offences
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Spire and seven consultant ophthalmologist individuals settled fines following a CMA decision that they agreed to fix fees for self-pay private patients. agency action Settlement with the CMA UK-CMA Competition and Markets Authority United Kingdom publicly traded healthcare services hospitals-private GB00BNLPYF73 https://www.gov.uk/cma-cases/privately-funded-healthcare-services UK21-207
Cygnet Health Care Limited Universal Health Services Inc. Universal Health Services Inc. Kent England 1249 2020 20201231 employment-related offences
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The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £1,249.55 to 15 workers agency action UK-BEIS Department for Business, Energy & Industrial Strategy United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://www.gov.uk/government/news/rogue-employers-named-and-shamed-for-failing-to-pay-minimum-wage UK21-481
Home Life Carers Limited City & County Healthcare Group Home Life Carers Limited Home Life Carers was acquired by Granite Capital-backed City and County Healthcare in 2020. Graphite exited with a further management buyout later in 2020. Mid Devon England 3675 2018 20180309 employment-related offences
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The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £3675 to 31 worker agency action UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom privately held healthcare services home healthcare services https://www.gov.uk/government/news/nearly-200-employers-named-and-shamed-for-underpaying-thousands-of-minimum-wage-workers Location given is the Local Authority covering the registered trading address. UK21-797
Independent Community Care Management Limited City & County Healthcare Group Graphite Capital Graphite exited City & County Healthcare with further management buyout in 2020. Kettering England 1302 2018 20180309 employment-related offences
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The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £1302 to 14 workers agency action UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom privately held healthcare services home healthcare services https://www.gov.uk/government/news/nearly-200-employers-named-and-shamed-for-underpaying-thousands-of-minimum-wage-workers Location given is the Local Authority covering the registered trading address. UK21-845
The Human Support Group Limited dba Homecare Support City & County Healthcare Group The Human Support Group Limited The Human Support Group was acquired by Granite Capital-backed City and County Healthcare in 2020. Graphite exited with a further management buyout later in 2020. Manchester England 177 2017 20170215 employment-related offences
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The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £177.35 to 1 worker agency action UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom privately held healthcare services home healthcare services https://www.gov.uk/government/news/record-number-of-employers-named-and-shamed-for-underpaying Location given is the Local Authority covering the registered trading address. UK21-1735
Comfort Call Limited dba Birbeck House City & County Healthcare Group Graphite Capital Graphite exited City & County Healthcare with further management buyout in 2020. Broxtowe England 164 2017 20170215 employment-related offences
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The fine for not paying minimum wage is not reported, penalty shown is the wage arrears paid, £164.46 to 2 workers agency action UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom privately held healthcare services home healthcare services https://www.gov.uk/government/news/record-number-of-employers-named-and-shamed-for-underpaying Location given is the Local Authority covering the registered trading address. UK21-1746
Barchester Healthcare Limited Barchester Healthcare Ltd Barchester Healthcare Ltd England and Wales 1580 2020 20200220 employment-related offences
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Disability Discrimination, Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/5e5e768fd3bf7f108b42211a/Miss_R_Malik_v_Barchester_Health_Care_Limited_-_1810172.2018.pdf UK21-3541
London Care Limited City & County Healthcare Group Graphite Capital Graphite exited City & County Healthcare with further management buyout later in 2020. England and Wales 22132 2020 20200114 employment-related offences
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Breach of Contract, Protective Award, Redundancy, Unfair Dismissal, Working Time Regulations agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services home healthcare services https://assets.publishing.service.gov.uk/media/5e2efbdee5274a6c3be722d0/Mrs_C_Sinclair_v_Shaw_Healthcare__Group__Limited_-_1401985.18.pdf UK21-4056
Cygnet Healthcare Limited Universal Health Services Inc. Universal Health Services Inc. England and Wales 594 2019 20191101 employment-related offences
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Breach of Contract, Disability Discrimination, Part Time Workers, Public Interest Disclosure, Race Discrimination, Sex Discrimination, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations agency action UK-ET Employment Tribunal United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://assets.publishing.service.gov.uk/media/5dcc1dc640f0b64255ed7012/Mr_VL_Mbuisa_v_Cygnet_Healthcare_Ltd_1801531.2017.pdf UK21-4925
Barchester Healthcare Limited Barchester Healthcare Ltd Barchester Healthcare Ltd England and Wales 6020 2019 20190903 employment-related offences
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Breach of Contract agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/5d8379c8ed915d52581db7fb/Mrs_SL_Woollam_v_Barchester_Healthcare_Limited_Judgment_1302417_2019.pdf UK21-5528
Barchester Healthcare Limited Barchester Healthcare Ltd Barchester Healthcare Ltd England and Wales 16615 2019 20190607 employment-related offences
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Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/5ca5e525ed915d0c57e97eb4/Mrs_Carol_Streener_v_Barchester_Healthcare_Limited_2503317-18_Judgment.pdf UK21-6601
BMI Healthcare Ltd PureHealth Netcare Circle Health (owned by a partnership of Toscafund and Penta Capital) acquired BMI Healthcare from Netcare in 2020. Centene acquired Circle Health in 2021. England and Wales 920302 2019 20190528 employment-related offences
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Public Interest Disclosure agency action UK-ET Employment Tribunal United Arab Emirates publicly traded healthcare services healthcare services AEE01362P238 https://assets.publishing.service.gov.uk/media/5d0a1683e5274a0660e01243/Mr_M_Shoukrey_-v-_BMI_Healthcare_Ltd_1401505_2015.pdf UK21-6763
BMI Healthcare Ltd PureHealth Netcare Circle Health (owned by a partnership of Toscafund and Penta Capital) acquired BMI Healthcare from Netcare in 2020. Centene acquired Circle Health in 2021. Scotland 46328 2019 20190321 employment-related offences
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Unfair Dismissal agency action UK-ET Employment Tribunal United Arab Emirates publicly traded healthcare services healthcare services AEE01362P238 https://assets.publishing.service.gov.uk/media/5f06dfbde90e0712c60d5cb2/Mrs_Joan_Boyle_v_BMI_Healthcare_Ltd_4117200.2018_Judgment.pdf UK21-7591
Four Seasons Health Care Limited Four Seasons Health Care Four Seasons Health Care England and Wales 2201 2019 20190228 employment-related offences
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Breach of Contract, Race Discrimination, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/5c810b40e5274a2a5eb4c22b/Mr_B_Jayeoba_v_Four_Seasons_Health_Care_Ltd_-_2404242_2017_-_Remedy.pdf UK21-7922
Elysium Healthcare (Healthlinc) Limited Ramsay Health Care BC Partners Ramsay bought Elysium in 2022 England and Wales 585 2018 20181120 employment-related offences
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Race Discrimination, Unfair Dismissal, Unlawful Deduction from Wages, Written Statements agency action UK-ET Employment Tribunal Australia publicly traded healthcare services hospitals-private AU000000RHC8 https://assets.publishing.service.gov.uk/media/5c2e35beed915d7306763ba4/Mr_E_Nzononye_v_Elysium_Healthcare__Healthlinc__Limited_2602026_2017_part_1.pdf UK21-8977
Cambian Group Plc CareTech Holdings Cambian Group CareTech acquired Cambian later in 2018. England and Wales 6714 2018 20181009 employment-related offences
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Maternity and Pregnancy Rights, Sex Discrimination agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services healthcare services https://assets.publishing.service.gov.uk/media/5bd8371140f0b604f41b8650/MIss_C_Cookson-Smith_v_Cambian_Group_Plc_-_2403535_2017_-_Final.pdf UK21-9335
Cambian Childcare Limited CareTech Holdings Cambian Group CareTech acquired Cambian later in 2018. England and Wales 12256 2018 20180717 employment-related offences
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Maternity and Pregnancy Rights, Religion or Belief Discrimination, Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services healthcare services https://assets.publishing.service.gov.uk/media/5b6b04bced915d2bc3eac7c8/Miss_Coke_v__Cambian_Childcare_Limited_1301204.2017.pdf UK21-9953
Bupa Care Homes (GL) Limited Bupa Bupa England and Wales 10237 2018 20180529 employment-related offences
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Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services health services and insurance https://assets.publishing.service.gov.uk/media/5ace0344ed915d32a65db8d8/Mrs_K_Basra_v_Bupa_Care_Homes__GL__Ltd_1801877.2017_-_Final.pdf UK21-10255
Bmi Healthcare Ltd PureHealth Netcare Circle Health (owned by a partnership of Toscafund and Penta Capital) acquired BMI Healthcare from Netcare in 2020. Centene acquired Circle Health in 2021. England and Wales 2125 2017 20171010 employment-related offences
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Working Time Regulations agency action UK-ET Employment Tribunal United Arab Emirates publicly traded healthcare services healthcare services AEE01362P238 https://assets.publishing.service.gov.uk/media/5b98d70a40f0b6787de79b25/Ms_S_Cherian_v_Bmi_Healthcare_Ltd_2301948-2017_Amended_Judgment.pdf UK21-11696
Nuffield Health (a company limited by guarantee) Nuffield Health Nuffield Health England and Wales 1043 2017 20171003 employment-related offences
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Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom non-profit healthcare services hospitals https://assets.publishing.service.gov.uk/media/5a1ec2b6ed915d458b922eb5/Mrs_S_Rees_v_Nuffield_Health_13005652017.pdf UK21-11734
Bupa Care Homes Bupa Bupa England and Wales 5973 2017 20170307 employment-related offences
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Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services health services and insurance https://assets.publishing.service.gov.uk/media/58c1318440f0b67ec5000146/Mr_T_Tofa_v_Bupa_Care_Homes_1801875.2016.pdf UK21-12733
Cygnet Healthcare Limited Universal Health Services Inc. Universal Health Services Inc. England and Wales 95 2017 20170224 employment-related offences
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Breach of Contract agency action UK-ET Employment Tribunal United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://assets.publishing.service.gov.uk/media/58caa80740f0b67ec80001f2/Mr_A_Senesie_v_Cygnet_Healthcare_Ltd_2301078-2016_Full.pdf UK21-12782
Elysium Healthcare No 2 Ltd Ramsay Health Care BC Partners Ramsay bought Elysium in 2022 England and Wales 15000 2017 20170221 employment-related offences
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Breach of Contract, Unfair Dismissal agency action UK-ET Employment Tribunal Australia publicly traded healthcare services hospitals-private AU000000RHC8 https://assets.publishing.service.gov.uk/media/5912d5fa40f0b639d9000000/Mr_J_Moshweu_v_Elysium_Healthcare_No_2_Ltd_Costs_3401976.2015.pdf UK21-12798
Bupa Care Homes (HH Leeds) Ltd Bupa Bupa England and Wales 17 2021 20210520 employment-related offences
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Race Discrimination, Unfair Dismissal, Unlawful Deduction from Wages agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services health services and insurance https://assets.publishing.service.gov.uk/media/60b0bca78fa8f5488d05b51d/Ms_L_Kwakye_-V-_Bupa_Care_Homes__HHLeeds__Limited_1805445.2020.pdf UK21-12916
Nuffield Health Nuffield Health Nuffield Health England and Wales 206 2021 20210430 employment-related offences
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Age Discrimination, Breach of Contract, Unfair Dismissal, Unlawful Deduction from Wages agency action UK-ET Employment Tribunal United Kingdom non-profit healthcare services hospitals https://assets.publishing.service.gov.uk/media/609a5a2fe90e07357a9e250e/Mr_E_M_Abbani_v_Nuffield_Health_and_Others.pdf UK21-13057
H-C One Ltd HC-One Limited HC-One Limited England and Wales 3320 2021 20210419 employment-related offences
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Sex Discrimination, Unlawful Deduction from Wages agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/6093b8e4d3bf7f6d5ef65df7/Ms_CL_Wallace_v_H-C_One_Ltd_2500702-20_Judgment.pdf UK21-13165
Barchester Healthcare Ltd Barchester Healthcare Ltd Barchester Healthcare Ltd England and Wales 9045 2020 20201221 employment-related offences
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Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/5ff5964ad3bf7f65d8a4c549/Mrs_J_Dickson_v_Barchester_Healthcare_Limited_1801137-2020.pdf UK21-14340
BMI Healthcare Limited PureHealth Circle Health Centene acquired Circle Health later in 2021. It sold the business to Pure Health in 2024. BASINGSTOKE England 0 2021 20210408 safety-related offences
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Total service industries agency action Improvement Notice 311507012 UK-HSE Health and Safety Executive United Arab Emirates publicly traded healthcare services healthcare services AEE01362P238 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=311507012 UK21-17639
Charles River Laboratories Edinburgh Limited Charles River Laboratories Charles River Laboratories TRANENT Scotland 0 2021 20210104 safety-related offences
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Total service industries agency action Improvement Notice 311496098 UK-HSE Health and Safety Executive United States publicly traded healthcare services pharmaceutical services US1598641074 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=311496098 UK21-18303
Charles River Laboratories Edinburgh Limited Charles River Laboratories Charles River Laboratories TRANENT Scotland 0 2021 20210104 safety-related offences
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Total service industries agency action Improvement Notice 311496285 UK-HSE Health and Safety Executive United States publicly traded healthcare services pharmaceutical services US1598641074 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=311496285 UK21-18304
HC-One Limited HC-One Limited HC-One Limited Tullibody Scotland 0 2020 20200704 safety-related offences
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Total service industries agency action Improvement Notice 310552891 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=310552891 UK21-19769
The Doctors Laboratory Limited Sonic Healthcare Limited Sonic Healthcare Limited England 0 2018 20181213 safety-related offences
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Total service industries agency action Immediate Prohibition Notice 309594303 UK-HSE Health and Safety Executive Australia publicly traded healthcare services diagnostic testing AU000000SHL7 https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=309594303 UK21-27865
Oasis Dental Care Limited Bupa Bupa England 0 2018 20181206 safety-related offences
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Total service industries agency action Immediate Prohibition Notice 309202733 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services health services and insurance https://resources.hse.gov.uk/notices/notices/notice_details.asp?SF=CN&SV=309202733 UK21-28050
HC-One Oval Limited HC-One Limited Bupa HC-One acquired part of the Bupa care homes business in 2017. Fife UA Scotland 270000 2015 20150804 safety-related offences
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Total service industries agency action conviction 4449128 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4449128 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-46636
Bupa Care Homes (BNH) Limited Bupa Bupa Brentwood England 1651482 2015 20150620 safety-related offences
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Total service industries agency action conviction 4462063 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services health services and insurance https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4462063 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-46687
Elysium Healthcare (Farndon) Limited Ramsay Health Care Acadia Group BC Partners took over Elysium in 2016 and then sold it to Ramsay in 2022 Newark & Sherwood England 567500 2014 20140316 safety-related offences
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Total service industries agency action conviction 4516308 UK-HSE Health and Safety Executive Australia publicly traded healthcare services hospitals-private AU000000RHC8 https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4516308 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-47213
BUPA Care Homes (CFCHomes) Limited Bupa Bupa Eden England 415204 2013 20130924 safety-related offences
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Total service industries agency action conviction 4421440 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services health services and insurance https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4421440 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-47425
Ramsay Health Care UK Operations Limited Ramsay Health Care Ramsay Health Care Central Bedfordshire UA England 560055 2013 20130201 safety-related offences
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Total service industries agency action conviction 4437787 UK-HSE Health and Safety Executive Australia publicly traded healthcare services hospitals-private AU000000RHC8 https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4437787 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-47693
Nuffield Health Nuffield Health Nuffield Health Ipswich England 15504 2011 20110505 safety-related offences
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Total service industries agency action conviction 4276072 UK-HSE Health and Safety Executive United Kingdom non-profit healthcare services hospitals https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4276072 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-48480
Barchester Healthcare Limited Barchester Healthcare Ltd Barchester Healthcare Ltd Epping Forest England 197961 2011 20110306 safety-related offences
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Total service industries agency action conviction 4294877 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4294877 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-48528
Interserve Healthcare Holdings Limited City & County Healthcare Group Rutland Partners Interserve acquired Advantage Healthcare from The Rutland Funds in 2012. The renamed Interserve Healthcare was acquired by Granite Capital-backed City and County Healthcare in 2020. Graphite exited with a further management buyout later in 2020. Blackpool UA England 80000 2011 20110101 safety-related offences
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Total service industries agency action conviction 4402175 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services home healthcare services https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4402175 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-48602
Four Seasons Health Care Limited Four Seasons Health Care Four Seasons Health Care Chorley England 170000 2010 20101201 safety-related offences
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Total service industries agency action conviction 4337595 UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://resources.hse.gov.uk/convictions-history/case/case_details.asp?SF=CN&SV=4337595 Penalty amount is the sum of the fine and any costs awarded to HSE. UK21-48635
Energy Fitness Professionals Ltd Totally PLC Energy Fitness Professionals Totally PLC acquired Energy Fitness Professionals in 2021. Pirbright England 82512 2019 20190618 financial offences
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Penalty for tax default of £188598 from 1 Apr 2010 to 31 Mar 2015 ; Leisure Services agency action UK-HMRC HM Revenue & Customs United Kingdom publicly traded healthcare services healthcare services GB00BYM1JJ00 https://web.archive.org/web/20200515203911/https://www.gov.uk/government/publications/publishing-details-of-deliberate-tax-defaulters-pddd/current-list-of-deliberate-tax-defaulters UK21-49983
Bupa Insurance Services Limited Bupa Bupa 175000 2018 20180928 consumer-protection-related offences
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Bupa Insurance Services Limited was fined £175,000 by the Information Commissioner's Office for failing to have effective security measures in place to protect customers' personal information. agency action UK-ICO Information Commissioner's Office United Kingdom privately held healthcare services health services and insurance https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2018/09/bupa-fined-175-000-for-systemic-data-protection-failures/ UK21-50950
HCA International Ltd HCA Healthcare HCA Healthcare 200000 2017 20170228 consumer-protection-related offences
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The Information Commissioner's Office fined a private health company, HCA International Ltd, for failing to keep fertility patients' personal information secure. agency action UK-ICO Information Commissioner's Office United States publicly traded healthcare services hospitals (for-profit) US40412C1018 https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2017/02/private-health-firm-fined-200-000-after-ivf-patients-confidential-conversations-revealed-online/ UK21-51018
Fresenius Kabi Ltd Fresenius SE & Co. Fresenius SE & Co. Runcorn England 505900 2015 20150709 safety-related offences
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A major healthcare company and a sister company that sold a range of ready-to-use pharmaceutical products it manufactured were sentenced for supplying hospitals with defective pre-filled syringes that contributed to the death of a diabetic patient. Fresenius Kabi Ltd, of Eastgate Way, Manor Park, Runcorn, was fined a total of £500,000 and ordered to pay a further £5,900 in costs after pleading guilty to breaching Sections 64(1) and 67(2) of the Medicines Act 1968. Calea UK Ltd, of the same address, was fined £50,000 with £5,900 costs after also pleading guilty to similar breaches. agency action UK-MHRA Medicines and Healthcare products Regulatory Agency Germany publicly traded healthcare services dialysis services DE0005785604 https://www.gov.uk/government/news/companies-sentenced-for-supplying-hospitals-with-defective-pre-filled-syringes UK21-51487
Coveberry Limited CareTech Holdings CareTech Holdings Canterbury 0 2021 20210813 safety-related offences
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The Care Quality Commission (CQC) has told Coveberry Limited that further improvements need to be made at Cedar House in Canterbury, following a comprehensive inspection which took place in June. agency action UK-CQC Care Quality Commission United Kingdom privately held healthcare services healthcare services https://www.cqc.org.uk/news/releases/cqc-tells-cedar-house-canterbury-further-improvements-are-needed UK21-58946
Cygnet Behavioural Health Limited Universal Health Services Inc. Universal Health Services Inc. Durham 0 2021 20210825 safety-related offences
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The Care Quality Commission (CQC) has taken urgent action after it identified risks to patient safety at Cygnet Appletree in Durham. agency action UK-CQC Care Quality Commission United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://www.cqc.org.uk/news/releases/cqc-takes-action-cygnet-appletree-durham UK21-58948
Cygnet Views Universal Health Services Inc. Universal Health Services Inc. Matlock 0 2021 20210902 safety-related offences
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The Care Quality Commission (Cqc) has rated Cygnet Views in Matlock, Derbyshire, inadequate overall and placed it in special measures following an inspection in June. agency action UK-CQC Care Quality Commission United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://www.cqc.org.uk/news/releases/cqc-rates-cygnet-views-inadequate-places-it-special-measures UK21-58949
Cygnet Wast Hills Universal Health Services Inc. Universal Health Services Inc. Bromsgrove 0 2021 20210811 safety-related offences
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The Care Quality Commission (CQC) has taken action to protect people at Cygnet Wast Hills in Bromsgrove and told the hospital to make improvements to ensure people's safety. agency action UK-CQC Care Quality Commission United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://www.cqc.org.uk/news/releases/cqc-takes-action-protect-people-cygnet-wast-hills UK21-58950
Barchester Healthcare Ltd Barchester Healthcare Ltd Barchester Healthcare Ltd England and Wales 6112 2021 20210901 employment-related offences
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Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/612df865e90e07053f1c7e6b/Mrs_B_Bradbury_v_Barchester_Healthcare_Ltd_-_1306701_2019_-_Remedy.pdf UK21-59436
Cambian Childcare Ltd CareTech Holdings CareTech Holdings England and Wales 57 2021 20210527 employment-related offences
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Race Discrimination, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations_x000D_ agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services healthcare services https://assets.publishing.service.gov.uk/media/60bf40add3bf7f4bcc065257/Miss_SR_Katsere_v_Cambian_Childcare_Limited_-_2411224_2019_Judgment.pdf UK21-59544
HC-One Ltd HC-One Limited HC-One Limited England and Wales 50501 2021 20210325 employment-related offences
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Breach of Contract, Public Interest Disclosure, Unfair Dismissal, Unlawful Deduction from Wages_x000D_ agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/60c750d3d3bf7f4bcc065310/Mrs_M_Szalkowska_v_HC-One_Ltd_-_3312414-2019_-_Reserved_remedy_judgment_and_reasons_-_3-6-21.pdf UK21-59855
LEXON (UK) LIMITED Bestway Healthcare Lexon UK Bestway acquired Lexon in 2023 Redditch 25200 2010 20101130 environment-related offences
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agency action court case UK-EA Environment Agency United Kingdom privately held healthcare services insourcing https://environment.data.gov.uk/public-register/view/search-enforcement-action UK21-60990
London Care Limited City & County Healthcare Group City & County Healthcare Group London Westminster England 2149 2021 20211208 employment-related offences
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Other social work activities without accommodation n.e.c. agency action UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom privately held healthcare services home healthcare services https://www.gov.uk/government/news/over-200-employers-called-out-for-falling-short-of-paying-staff-the-minimum-wage UK21-64981
Spire Healthcare Limited Spire Healthcare PLC Spire Healthcare PLC England and Wales 55320 2021 20210925 employment-related offences
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Redundancy, Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom publicly traded healthcare services hospitals-private GB00BNLPYF73 https://assets.publishing.service.gov.uk/media/61683d84e90e07197483b733/Mr_S_Upthank_v_Spire_Healthcare_Limited_2300894-2019.pdf UK21-65789
Lexon (UK) Limited and Lexon UK Holdings Limited Bestway Healthcare Lexon UK Bestway acquired Lexon in 2023 593780 2022 20220203 competition-related offences
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Alliance Pharmaceuticals Limited and Alliance Pharma plc, Focus Pharmaceuticals Limited, Focus Pharma Holdings Limited, Mercury Pharma Group Limited, Concordia Investment Holdings (UK) Limited, Concordia Investments (Jersey) Limited and Advanz Pharma Corp. Limited, Cinven Capital Management (V) General Partner Limited, Cinven (Luxco 1) S.A .r.l and Cinven Partners LLP, Lexon (UK) Limited and Lexon UK Holdings Limited, Medreich plc, Medreich Ltd, Meiji Seika Pharma Co. Ltd and Meiji Holdings Co. Ltd. were fined by the CMA following an investigation finding that the companies engaged in anti-competitive behaviour to increase the price of the drug prochlorperazine. Medreich's fine had a 40% leniency reduction for cooperating with the investigation. agency action UK-CMA Competition and Markets Authority United Kingdom privately held healthcare services insourcing https://www.gov.uk/government/news/cma-fines-firms-over-35m-for-illegal-arrangement-for-nhs-drug UK21-68594
Lexon (UK) Limited Bestway Healthcare Lexon UK Bestway acquired Lexon in 2023 6706220 2022 20220203 competition-related offences
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Alliance Pharmaceuticals Limited and Alliance Pharma plc, Focus Pharmaceuticals Limited, Focus Pharma Holdings Limited, Mercury Pharma Group Limited, Concordia Investment Holdings (UK) Limited, Concordia Investments (Jersey) Limited and Advanz Pharma Corp. Limited, Cinven Capital Management (V) General Partner Limited, Cinven (Luxco 1) S.A .r.l and Cinven Partners LLP, Lexon (UK) Limited and Lexon UK Holdings Limited, Medreich plc, Medreich Ltd, Meiji Seika Pharma Co. Ltd and Meiji Holdings Co. Ltd. were fined by the CMA following an investigation finding that the companies engaged in anti-competitive behaviour to increase the price of the drug prochlorperazine. Medreich's fine had a 40% leniency reduction for cooperating with the investigation. agency action UK-CMA Competition and Markets Authority United Kingdom privately held healthcare services insourcing https://www.gov.uk/government/news/cma-fines-firms-over-35m-for-illegal-arrangement-for-nhs-drug UK21-68600
Coveberry Limited CareTech Holdings CareTech Holdings Canterbury England 0 2022 20220527 safety-related offences
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The Care Quality Commission (CQC) placed Cedar House in Barham, Canterbury into special measures after an inspection rated some areas as inadequate. agency action UK-CQC Care Quality Commission United Kingdom privately held healthcare services healthcare services https://www.cqc.org.uk/press-release/cqc-tells-cedar-house-canterbury-make-improvements-keep-people-safe UK21-71155
BUPA Care Homes (BNH) Ltd Bupa Bupa England and Wales 642 2022 20220502 employment-related offences
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Breach of Contract, Race Discrimination, Sexual Orientation Discrimination/Transexualism, Unfair Dismissal, Victimisation Discrimination agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services health services and insurance https://assets.publishing.service.gov.uk/media/6284deefd3bf7f1f3ef483af/Ms_G_v_BUPA_Care_Homes__BNH__Ltd__-_2302190_2020.pdf UK21-71446
Cambian Childcare Limited CareTech Holdings CareTech Holdings England and Wales 26100 2022 20220125 employment-related offences
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Sex Discrimination, Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services healthcare services https://assets.publishing.service.gov.uk/media/6270da25e90e0746cec75b50/Mrs_J_Madeley_vs_Cambian_Group-1309576.20_Judgment.pdf UK21-72005
HC-One No.1 Limited HC-One Limited HC-One Limited Peterborough Cambridgeshire England 0 2022 20221005 safety-related offences
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The Care Quality Commission (CQC) placed Elms Care Home in special measures after an inspection rated some areas as inadequate. agency action UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/press-release/cqc-rates-cambridgeshire-care-home-inadequate-and-places-it-special-measures UK21-74941
Cygnet NW Limited Universal Health Services Inc. Universal Health Services Inc. Bury Lancashire England 0 2022 20220912 safety-related offences
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The Care Quality Commission (CQC) placed Cygnet Bury Hudson in special measures after an inspection rated some areas as inadequate. agency action UK-CQC Care Quality Commission United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://www.cqc.org.uk/press-release/cygnet-bury-hudson-rated-inadequate-following-cqc-inspection UK21-74946
Nuffield Health Nuffield Health Nuffield Health England and Wales 21492 2022 20220815 employment-related offences
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Race Discrimination, Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom non-profit healthcare services hospitals https://assets.publishing.service.gov.uk/media/632c52c8d3bf7f567eeb5c10/Ms_R_Caesar-Scammell_V_Nuffield_Health_-_1405816.2020_-_Judgment.pdf UK21-75302
Athena Care Ltd City & County Healthcare Group City & County Healthcare Group Company Dissolved later in 2022 England and Wales 2134 2022 20220809 employment-related offences
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Breach of Contract, Equal Pay Act, Sex Discrimination, Unlawful Deduction from Wages agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services home healthcare services https://assets.publishing.service.gov.uk/media/62ff71ffd3bf7f20e4c27944/Mr_J_Olatunde_v_Athena_Care_Limited_2302261-2021_Judgment.pdf UK21-75364
Oasis Dental Care Ltd Bupa Bupa England and Wales 5973 2022 20220729 employment-related offences
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Disability Discrimination, Unfair Dismissal agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services health services and insurance https://assets.publishing.service.gov.uk/media/62fa65ce8fa8f5307b41cd4b/Miss_K_Deen_v_Oasis_Dental_Care_Ltd_-_1805740_2021_-_Hearing.pdf UK21-75488
Caretech Community Services Ltd CareTech Holdings CareTech Holdings England and Wales 18212 2022 20220706 employment-related offences
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Breach of Contract, Disability Discrimination, Time Limits, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services healthcare services https://assets.publishing.service.gov.uk/media/62de9cea8fa8f5649f9125e6/Mrs_A_Nicholls_v_Caretech_Community_Services_Limited_-_1402311.2021_-_Judgment.pdf UK21-75728
Cambian Group Ltd CareTech Holdings CareTech Holdings England and Wales 8723 2022 20220613 employment-related offences
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Age Discrimination, Breach of Contract, Redundancy, Unfair Dismissal, Unlawful Deduction from Wages, Working Time Regulations agency action UK-ET Employment Tribunal United Kingdom privately held healthcare services healthcare services https://assets.publishing.service.gov.uk/media/63357cad8fa8f50659260128/Mr_P_Tilden_v_Cambian_Group_Limited_-_1406519.2020_-_Judgment_Remedy.pdf UK21-75989
Four Seasons Health Care (England) Limited Four Seasons Health Care Four Seasons Health Care Morpeth Northumberland England 0 2022 20221118 safety-related offences
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The Care Quality Commission (CQC) rated East Riding Care Home as inadequate and placed it in special measures. UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/press-release/morpeth-care-home-rated-inadequate-and-placed-special-measures-cqc UK21-83299
HC-One No.1 Limited HC-One Limited HC-One Limited London England 0 2022 20221116 safety-related offences
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The Care Quality Commission (CQC) rated Chaseview Care Home as inadequate and placed it in special measures. UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/press-release/cqc-rates-london-care-home-inadequate-and-places-it-special-measures UK21-83300
HC-One No.1 Limited HC-One Limited HC-One Limited Ramsey Cambridgeshire England 0 2022 20221028 safety-related offences
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The Care Quality Commission (CQC) rated Red House Care Home as inadequate and placed it in special measures. UK-CQC Care Quality Commission United Kingdom privately held healthcare services care homes https://www.cqc.org.uk/press-release/cqc-rates-cambridgeshire-care-home-inadequate-and-places-it-special-measures-0 UK21-83307
Elysium Healthcare (St Mary's) Limited Ramsay Health Care Ramsay Health Care Warrington England 0 2022 20221026 safety-related offences
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The Care Quality Commission (CQC) rated St Mary's Hospital as requires improvement and issued them with a warning notice to ensure people's safety. UK-CQC Care Quality Commission Australia publicly traded healthcare services hospitals-private AU000000RHC8 https://www.cqc.org.uk/press-release/safety-improvements-needed-warrington-independent-mental-health-hospital-following UK21-83311
Cygnet Health Care Limited Universal Health Services Inc. Universal Health Services Inc. Scotland 23165 2022 20221116 employment-related offences
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Age Discrimination, Disability Discrimination, Time Limits, Unfair Dismissal UK-ET Employment Tribunal United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://assets.publishing.service.gov.uk/media/6380a30ae90e072346aae0f0/Ms_I_Jackson_-v-_Cygnet_Health_Care_Ltd_-_4110239.2021_-_Final.pdf UK21-83532
Barchester Healthcare Ltd Barchester Healthcare Ltd Barchester Healthcare Ltd England and Wales 541 2022 20221114 employment-related offences
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Unlawful Deduction from Wages UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/63889090d3bf7f328c0ded20/Ms_L_Miles_v_Barchester_Healthcare_Limited_-_1403138.2022_-_Rule_21_Judgment.pdf UK21-83585
HC-One Limited HC-One Limited HC-One Limited Tullibody Scotland 640000 2022 20220112 safety-related offences
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Failed to provide employees with sufficient information, instruction and training on foods which were suitable for modified diets and as a result failed to comply with the risk assessments for a resident, in that the resident was given a piece of jam doughnut, which was an unsuitable food for her modified diet, causing her to fatally choke whilst eating the doughnut. This case did result from the investigation of a fatality UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://resources.hse.gov.uk/convictions/case/case_details.asp?SF=CN&SV=4637484 HSE database does not record if court case is resolved with guilty plea. UK21-86466
Cambian Beverley School CareTech Holdings CareTech Holdings Beverley 0 2021 20210921 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://reports.ofsted.gov.uk/provider/27/133429 UK21-86994
Cambian Dilston College CareTech Holdings CareTech Holdings Corbridge 0 2021 20211111 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://reports.ofsted.gov.uk/provider/39/131868 UK21-86995
Cambian Lufton College CareTech Holdings CareTech Holdings Yeovil 0 2021 20211112 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://reports.ofsted.gov.uk/provider/39/131921 UK21-86996
Cambian Lufton College CareTech Holdings CareTech Holdings Yeovil 0 2019 20190731 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://reports.ofsted.gov.uk/provider/39/131921 UK21-86997
Cambian Southwick Park School CareTech Holdings Cambian Group CareTech acquired Cambian in 2018. Tewkesbury Gloucestershire 0 2016 20161109 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://reports.ofsted.gov.uk/provider/27/138881 UK21-86998
EQL Solutions Limited CareTech Holdings CareTech Holdings Warrington Cheshire 0 2017 20170719 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://reports.ofsted.gov.uk/provider/33/59196 UK21-87050
Nuffy Day Nursery Nuffield Health Nuffield Health Bristol 0 2021 20210607 safety-related offences
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The provider was set actions by Ofsted for failures to meet the compulsory part of the Childcare Register (Part 3, Chapter 3 of the Childcare Act 2006) UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom non-profit healthcare services hospitals https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1097878/Management_information_-_childcare_providers_and_inspections_-_most_recent_inspections_data_as_at_30_June_2022.csv/preview UK21-87617
Bupa Care Homes (CFHCare) Limited Bupa Bupa Southampton England 403275 2023 20230126 safety-related offences
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Bupa Care Homes pleaded guilty to a breach of Section 3(1) of the Health and Safety at Work etc. Act 1974 after an eight-year-old girl suffered catastrophic injuries when a tree fell on her. It received a fine of £400,000 and was also ordered to pay costs of £3,275 and a victim surcharge. Guilty Plea UK-HSE Health and Safety Executive United Kingdom privately held healthcare services health services and insurance https://press.hse.gov.uk/2023/01/26/bupa-care-homes-fined-400k-after-falling-tree-crushes-child/ UK21-87816
Cambian Devon CareTech Holdings CareTech Holdings Paignton England 0 2023 20230113 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://files.ofsted.gov.uk/v1/file/50205135 UK21-87871
HC-One Oval Limited HC-One Limited HC-One Limited England and Wales 45837 2022 20221207 employment-related offences
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Health & Safety, Race Discrimination, Unfair Dismissal UK-ET Employment Tribunal United Kingdom privately held healthcare services care homes https://assets.publishing.service.gov.uk/media/63cfd8498fa8f53fddf28fec/Mr_S_Jonjo_-v-_HC-One_Oval_Ltd_-_3200408_2021_-_Remedy_Judgment.pdf UK21-88970
Cambian Childcare Limited North Yorkshire Children's home CareTech Holdings CareTech Holdings 0 2021 20210628 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2024 UK21-90913
Cambian Childcare Limited Middlesbrough Children's home CareTech Holdings CareTech Holdings 0 2021 20210611 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2028 UK21-90917
Cambian Childcare Limited Halton Children's home CareTech Holdings CareTech Holdings 0 2021 20210624 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2060 UK21-90946
Cambian Childcare Limited Warrington Children's home CareTech Holdings CareTech Holdings 0 2021 20210625 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2068 UK21-90954
Cambian Childcare Limited Stoke-on-Trent Children's home CareTech Holdings CareTech Holdings 0 2021 20210630 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2083 UK21-90969
Cambian Autism Services Ltd Dorset Residential special school (registered as a children's home) CareTech Holdings CareTech Holdings 0 2021 20211201 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2146 UK21-91013
Cambian Childcare Limited Birmingham Children's home CareTech Holdings CareTech Holdings 0 2021 20210804 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2147 UK21-91014
Cambian Childcare Limited Bradford Children's home CareTech Holdings CareTech Holdings 0 2022 20220408 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2172 UK21-91034
Cambian Childcare Limited Dudley Children's home CareTech Holdings CareTech Holdings 0 2022 20220224 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2177 UK21-91039
Cambian Childcare Limited Warrington Children's home CareTech Holdings CareTech Holdings 0 2022 20220201 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2179 UK21-91041
Cambian Childcare Limited Halton Children's home CareTech Holdings CareTech Holdings 0 2021 20210614 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2180 UK21-91042
Cambian Childcare Limited North Yorkshire Children's home CareTech Holdings CareTech Holdings 0 2021 20210913 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2181 UK21-91043
Cambian Childcare Limited Durham Children's home CareTech Holdings CareTech Holdings 0 2022 20220202 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2182 UK21-91044
Cambian Childcare Limited East Riding of Yorkshire Children's home CareTech Holdings CareTech Holdings 0 2021 20210906 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2184 UK21-91046
ROC Northwest Limited Lancashire Children's home CareTech Holdings CareTech Holdings 0 2022 20220404 safety-related offences
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Rated Inadequate UK-OFSTED Office for Standards in Education, Children's Services and Skills (Ofsted) United Kingdom privately held healthcare services healthcare services https://www.gov.uk/government/statistics/childrens-social-care-data-in-england-2197 UK21-91058
BUPA Care Services (ANS) Ltd  Bupa Bupa London England 1041500 2022 20220105 safety-related offences
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Bupa was charged with contravening Article 11 of the Fire Safety Order, after a resident died in a fire whilst smoking unsupervised in a shelter in the garden of the home. UK-LFB London Fire Brigade United Kingdom privately held healthcare services health services and insurance https://www.london-fire.gov.uk/news/2022-news/january/bupa-ordered-to-pay-record-amount-for-fire-safety-failings-after-death-of-care-home-resident/ UK21-91826
HC One Oval Ltd, HC-One Limited HC-One Limited 0 2020 20201120 safety-related offences
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NHS Greater Glasgow and Clyde and HC One Oval Ltd, came to a settlement ending legal action by the Equality and Human Rights Commission alleging the Trust placed patients in two care homes in Glasgow without legal authority. Settlement with EHRC UK-EHRC Equality and Human Rights Commission United Kingdom privately held healthcare services care homes https://www.equalityhumanrights.com/en/our-work/news/equality-and-human-rights-commission-reaches-settlement-ending-unlawful-detention UK21-93595
Circle Health Group Limited PureHealth Centene Centene sold the business to Pure Health in 2024. Basingstoke England 172520 2023 20230621 safety-related offences
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Circle Health Group Limited pleaded guilty to breaching Sections 2(1) and 3 (1) of the Health and Safety at Work etc. Act 1974 after three workers received treatment following exposure to chlorine gas. The company was fined £160,000 and ordered to pay £12,520.03 in costs Guilty Plea UK-HSE Health and Safety Executive United Arab Emirates publicly traded healthcare services healthcare services AEE01362P238 https://press.hse.gov.uk/2023/06/21/private-health-care-provider-fined-for-exposing-workers-to-chlorine-gas/ UK21-93660
Balhousie Care Limited AcalisCare Balhousie Holdings Balhousie was acquired by AcalisCare in 2022 Perth Scotland 0 2021 20210624 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at North Inch House, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate Belgium privately held healthcare services home health care https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/North%20Inch%20House_2021383162_24062021_IN1_Redacted.pdf UK21-96262
Balhousie Care Limited AcalisCare Balhousie Holdings Balhousie was acquired by AcalisCare in 2022 Dundee Scotland 0 2021 20210310 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Balhousie Clement Park, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate Belgium privately held healthcare services home health care https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Balhousie%20Clement%20Park_2022383203_IN1.pdf UK21-96269
Balhousie Care Limited AcalisCare Balhousie Holdings Balhousie was acquired by AcalisCare in 2022 Leven Scotland 0 2021 20210528 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Forth View Care Centre, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate Belgium privately held healthcare services home health care https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Forth%20View%20Care%20Centre_2021383157_28052021_IN1_Redacted.pdf UK21-96270
Balhousie Care Limited AcalisCare Balhousie Holdings Balhousie was acquired by AcalisCare later in 2022 Leven Scotland 0 2022 20220425 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Forth View Care Centre, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate Belgium privately held healthcare services home health care https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Forth%20View%20Care%20Centre_2022383211_25042022_IN1_Redacted.pdf UK21-96271
Balhousie Care Limited AcalisCare Balhousie Holdings Balhousie was acquired by AcalisCare in 2022 Leven Scotland 0 2021 20210119 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Forth View Care Centre, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate Belgium privately held healthcare services home health care https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Forth%20View%20Care%20Centre_2020382405_19012021_IN1%20(revised)_Redacted.pdf UK21-96272
Balhousie Care Limited AcalisCare AcalisCare Brechin Scotland 0 2023 20230704 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served Balhousie Care Limited with an improvement notice stipulating that unless there is a significant improvement in provision of the service at Glens Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate Belgium privately held healthcare services home health care https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Glens%20Nursing%20Home_2022383212_03052022_IN1_Redacted.pdf UK21-96298
HC-One Limited HC-One Limited HC-One Limited Kirkcaldy Scotland 0 2022 20220701 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Chapel Level Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate United Kingdom privately held healthcare services care homes https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Chapel_Level_Nursing_Home_010722_2022383225_IN1_Redacted.pdf UK21-96299
HC-One Limited HC-One Limited HC-One Limited Bathgate Scotland 0 2022 20221223 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Redmill Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate United Kingdom privately held healthcare services care homes https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Redmill%20Nursing%20Home%20-%20IN1%20(2)_Redacted.pdf UK21-96300
Balhousie Care Limited AcalisCare AcalisCare Dundee Scotland 0 2023 20230719 safety-related offences
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Social Care and Social Work Improvement Scotland (hereinafter referred to as “the Care Inspectorate”) served Balhousie Care Group a notice stipulating that unless there is a significant improvement in provision of the service at Balhousie St Ronans, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate Belgium privately held healthcare services home health care https://www.careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Balhousie%20St%20Ronans%20IN1%20Improvement%20Notice%20letter_Redacted.pdf UK21-96316
CareTech Community Services Limited CareTech Holdings CareTech Holdings Rickmansworth Hertfordshire England 0 2023 20230927 safety-related offences
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The Care Quality Commission (CQC) rated CareTech Community Services Limited as inadequate and placed it in special measures. UK-CQC Care Quality Commission United Kingdom privately held healthcare services healthcare services https://www.cqc.org.uk/press-release/cqc-rates-hertfordshire-care-home-inadequate-and-places-it-special-measures UK21-96340
Cygnet Health Care Limited Universal Health Services Inc. Universal Health Services Inc. London England 1609953 2023 20230922 safety-related offences
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Cygnet Health pleaded guilty to one offence of failing to provide safe care and treatment contrary to Regulations 12 and 22 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 when a resident took their life after a failure to mitigate known risk. The company was fined $1,530,000 and ordered to pay £79,773.59 costs and £180 victim surcharge. Guilty Plea UK-CQC Care Quality Commission United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://www.cqc.org.uk/press-release/cygnet-health-care-limited-fined-just-over-ps15m-prosecution-brought-care-quality UK21-96373
BMI Healthcare nka Circle Health Group Limited PureHealth Centene Centene sold the business to Pure Health in 2024. London England 556895 2023 20231003 safety-related offences
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BMI Healthcare (now Circle Health Group Limited) was found guilty of breaching Section 2(1) and Section 3(1) of the Health and Safety at Work etc Act. 1974 after an engineer was fatally electrocuted while repairing an appliance in a hospital kitchen. The company was fined £450,000 and ordered to pay £106,895 in costs. McFarlane Telfer Limited was found guilty of the same charges and was fined £70,000 and ordered to pay £106,753. Imperial Machine Company Limited, of Whisby Road, Lincoln, pleaded guilty to breaching Section 6(1) of the Health and Safety at Work etc. Act 1974 over the fatality, was fined £80,000 and ordered to pay £12,945 in costs UK-HSE Health and Safety Executive United Arab Emirates publicly traded healthcare services healthcare services AEE01362P238 https://press.hse.gov.uk/2023/10/03/three-companies-fined-after-engineer-electrocuted-in-hospital-kitchen/ UK21-97191
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 300 2020 20201204 safety-related offences
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The Care Provider did not explain the extra charge it made for a ‘lifestyle premium' and we cannot be sure that the complainant, the late Mrs J, would have chosen to pay this. It has agreed to refund half the total amount to Mrs J's estate and review the advice it gives about this. The Clinical Commissioning Group (CCG) Occupational Therapy service failed to complete an assessment and so it could not fund a specialist chair for Mrs J and she had to be nursed in bed. The CCG should refund the cost of the chair to the daughter and pay her £300 in recognition of her distress. It should also review how its OT provision is organised. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/charging/18-014-139 UK21-99603
HC-One Oval Limited HC-One Limited HC-One Limited 0 2021 20210223 safety-related offences
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Mrs C complained about the care home's fee and the way in which the family was informed about it by the care home. We found fault because the care home had charged an incorrect (higher) rate. The care provider has agreed to apologise for this and correct the corresponding invoices. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/charging/20-002-335 UK21-99617
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 0 2021 20210730 safety-related offences
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Mrs D complained the Care Provider was at fault when it cared for her mother Mrs E, who contracted COVID-19 when in its care. We do not find fault in the care Mrs E received or the decision of the Care Provider to stop visits to its homes. But we do have some concerns about the Care Provider's disclosure of information regarding infections. We also find there was some poor communication between Mrs D and the Care Provider after Mrs E passed away and in its handling of her complaint. This has led the Care Provider to make apologies to Mrs D. It has agreed to also put a note on its files regarding the finding of this investigation in accord with Mrs D's wishes. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/covid-19/20-007-203 UK21-99655
HC-One Oval Limited HC-One Limited HC-One Limited 300 2022 20220209 safety-related offences
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Mrs X complains HC-One Oval Limited's Lyndon Hall Nursing Home failed to look after her late mother properly and failed to keep her family informed about the deterioration in her condition before she died, causing unnecessary distress. HC-One accepts Lyndon Hall failed to deal properly with two falls and failed to communicate properly with Mrs X after it stopped her visits. Lyndon Hall also failed to do a risk assessment for visits to Mrs X's mother, adding further to her distress. HC-One needs to apologise and pay financial redress. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/covid-19/20-007-315 UK21-99656
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 0 2022 20220818 safety-related offences
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Mrs J complained about the care her mother received while she was resident at Meadowbeck Care Home operated by the Care Provider. Among other matters, Mrs J complained she had only very limited opportunity to visit her mother before she died of COVID-19 in May 2020. We uphold the complaint finding Mrs J was caused injustice through distress, expressing concern at the Care Provider's policy towards end of life visits for residents with COVID-19. We make recommendations at the end of this statement for how the Care Provider can remedy this injustice. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/covid-19/21-000-741 UK21-99662
HC-One No.1 Limited HC-One Limited HC-One Limited 0 2022 20220714 safety-related offences
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We will not investigate this complaint about a care home not completing a Continuing Healthcare Checklist. That is because it has agreed to complete the checklist therefore further investigation will not lead to a different outcome. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/domiciliary-care/22-003-745 UK21-99784
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 0 2019 20190810 safety-related offences
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Mrs B's care was not in line with applicable care standards: there were no up to date care plans reflecting her needs and preferences and the records of her care were inadequate. The Care Provider has already apologised, reviewed procedures and offered a full refund to Mr B. This is an appropriate remedy. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/other/18-007-068 UK21-99795
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 1000 2019 20190517 safety-related offences
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Mrs P complained that after she asked a care home to call a GP to see her mother Mrs D, a GP did not visit and Mrs D died prematurely as a result. The Ombudsmen find that the care home failed to monitor Mrs D's condition and seek medical attention as it should have done. The GP practice failed to respond properly to contacts from the care home about Mrs D. The Ombudsmen cannot say what impact this had on Mrs D, but the distress and uncertainty caused by this are an injustice to Mrs P. They recommend action to put this right. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/17-017-831 UK21-99826
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 150 2019 20190114 safety-related offences
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Barchester Healthcare Homes Limited acknowledged that it had not handled a complaint about its resident's care well and should have addressed issues earlier. It has now made improvements and continues to monitor how it meets the complainant's needs. The Provider did not consider the time and trouble it had put the complainant's representative to. It has agreed to apologise to the representative and pay her £150 in recognition of the impact on her. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-000-419 UK21-99832
Bupa Care Homes (BNH) Limited Bupa Bupa 0 2019 20190528 safety-related offences
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The care provider calculated the refund to Mrs A's estate but did not refund the whole amount she had paid for the six days between the award of full NHS funding and her death. It should reimburse the outstanding amount. It should also have explained more clearly why there was a delay between November and April in its responses. The care provider should apologise to Mr X and Mrs Y for that delay. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-004-665 UK21-99850
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 5000 2019 20190925 safety-related offences
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Mrs X complains about the quality of care provided to her husband, Mr Y. She complains the Care Provider has failed to properly implement conditions attached to Deprivation of Liberty Safeguards for Mr Y since October 2016, which related to activities to occupy Mr Y's time and to manage his interaction with another resident. Mrs X says she had to move Mr Y to another care home in April 2018, when his health and well-being deteriorated further as a result of poor care. Mrs X is unhappy with the Care Provider's refusal to refund all the upfront fees she paid on Mr Y's admission. The Care Provider has already offered Mrs X a payment to remedy the faults it identified with her husband's care and the service to her. The Care Provider has accepted the Ombudsman's finding of an additional fault and agreed to provide further remedy. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-005-493 UK21-99853
Bupa Care Homes (CFC Homes) Limited Bupa Bupa 100 2019 20190408 safety-related offences
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Mrs B complains on behalf of Mrs C that Bupa Care Homes did not provide the residential care Mrs C paid for. Mrs C did not get satisfactory care from the care home and this caused significant injustice. The Ombudsman finds Bupa Care Homes at fault. The Ombudsman recommends Bupa Care Homes reimburse Mrs C half her care home fees, review her care plan, give staff training and develop an action plan to ensure policies are put into practice. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-009-352 UK21-99862
Meridian Healthcare Limited aka HC-ONE HC-One Limited HC-One Limited 636 2019 20190801 safety-related offences
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The Ombudsman upholds Mrs X's complaint about Fazakerley House Care Home's failure to protect her late mother's possessions. The Care Provider did not follow its own procedures for labelling clothes or keeping records of Mrs Y's belongings. It also failed to follow its own guidance on cleaning and laundry. This caused injustice to Mrs Y as she had to pay to replace the lost and damaged items. To remedy the injustice caused by the faults identified, the Care Provider will pay £536 to Mrs Y's estate. It will also apologise to Mrs X and pay her £100 to remedy the frustration it caused her. Finally, the Care Provider will ensure other residents' files are up to date, personal items are labelled and their laundry is being handled correctly. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-013-010#point5 UK21-99877
Bupa Care Homes (GL) Limited Bupa Bupa 250 2020 20200910 safety-related offences
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Mrs X complains about the care her brother, Mr Z, received at the end of his life. The Ombudsmen have found faults in the care provided by Mr Z's care home and an out of hours GP service. We have found no fault in the actions of Mr Z's GP practice. The care home and out of hours GP service accept our recommendations. We have therefore completed our investigation. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-013-815 UK21-99883
Meridian Healthcare Limited aka HC-ONE HC-One Limited HC-One Limited 0 2019 20190625 safety-related offences
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Some areas of the day to day care provided to Ms Y at a care home were below an acceptable standard, and staff failed to keep records of complaints made. Complaint responses from head office failed to address all points of complaint UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-014-120 UK21-99885
Bupa Care Homes (CFH Homes) Limited Bupa Bupa 150 2019 20190524 safety-related offences
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There is evidence of fault in this complaint Carers failed to check Mr X's leg after he complained it was hurt during a hoist transfer from his bed. Carers also failed to record the incident. The Care Provider failed to deal with Mr X's complaint about this properly. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-014-523 UK21-99889
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 150 2020 20200805 safety-related offences
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There is insufficient evidence to suggest the Care Provider should have sought medical attention earlier. The Care Provider has accepted and apologised for some service failure. The Care Provider's contract is unclear about when a person should receive a refund on fees, they have pre-paid. The Care Provider has agreed to consider its contract in light of this statement and make a reasoned decision about whether in this case it will refund any fees. There was delay in the complaints process and the complainant has gone to considerable time and trouble in pursuing this complaint. The Care Provider has agreed to make a payment to the complainant to reflect his time and trouble. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-014-841 UK21-99892
HC-One Limited HC-One Limited HC-One Limited 0 2019 20190717 safety-related offences
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Mrs D complains on behalf of Mrs E that HC-One Oval Homes did not provide the residential care Mrs E paid for. Mrs D says Mrs E's care home neglected her and gave her an insulin overdose. The Ombudsman has found HC-One Oval Homes at fault. HC-One Oval Homes has agreed to reimburse Mrs E half her care home fees, give staff training and develop an action plan to ensure policies are put into practice. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-015-896 UK21-99898
Bupa Care Homes (HH Leeds) Limited Bupa Bupa 500 2019 20190724 safety-related offences
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Mr B complains about the care his late mother received. The Provider failed to administer her medication properly, it did not encourage her to rise for breakfast, gave him false information about this, and did not address his concerns properly at the time. The Provider's actions caused Mrs Y and the family injustice. It should refund half the fees paid by Mrs Y to her estate. It should also pay £500 to Mr B in recognition of the distress it caused him. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/18-019-049 UK21-99908
Bupa Care Homes (CFC Homes) Limited Bupa Bupa 300 2019 20191029 safety-related offences
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The Care Provider has acknowledged that it did not always communicate key information, so the complainant did not know his father was receiving end of life care. It has apologised and refunded the care fees. The Care Provider also did not do enough to get the complainant's father medical treatment when he was ill, and had refused food and water. Its actions have caused the family distress and it should apologise, remind its staff of its processes and pay the family in recognition of this. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-001-065 UK21-99918
Bupa Care Homes (ANS) Limited Bupa Bupa 1000 2020 20200204 safety-related offences
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The care provider failed to provide proper care and treatment to the late Mr X. As a result, he suffered the development of a pressure sore, and a loss of dignity; his family suffered from knowing Mr X did not receive the care they expected. The care provider will now review its staff training and offer a payment to Mr X's family. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-002-412 UK21-99924
Bupa Care Homes (BNH) Limited Bupa Bupa 0 2020 20200317 safety-related offences
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Mrs X complains on behalf of her husband Mr X about a lack of cold running water during his stay at a care home. She also complains about a lack of care and about actions the home took when she wanted to discharge her husband. The Ombudsman has found no evidence of fault in the way the Care Provider cared for Mr X. The Care Provider accepts there was a problem with the water and has already offered a suitable remedy to Mrs X. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-005-879 UK21-99935
Bupa Care Homes (HH Leeds) Limited Bupa Bupa 300 2020 20200701 safety-related offences
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the late Mrs X, and her daughter Mrs A, suffered injustice due to a failure to carry out a risk assessment for falls when Mrs X was admitted to Richmond Village Witney for a short respite stay. After Mrs X fell out of bed, staff did not complete a risk assessment, review the Care Plan or put in place measures to mitigate the risk of further falls. She had a further fall and suffered extensive bruising. Mrs A's complaint was not considered in accordance with BUPA's complaints procedure. BUPA accepts our findings and has agreed to provide a suitable remedy. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-006-714 UK21-99942
Bupa Care Homes (CFC Homes) Limited Bupa Bupa 0 2020 20209128 safety-related offences
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There was fault in the Care Provider's assessment of Ms D's needs because it failed to consult with her attorney or seek relevant information from the NHS. There was also a failure to send relevant information about fees or a copy of the contract to the attorney. This caused Mrs C avoidable frustration and confusion. The Care Provider will apologise and take other action described in this statement to prevent recurrence in other cases. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-007-103 UK21-99943
Bupa Care Homes (BNH) Limited Bupa Bupa 0 2020 20200728 safety-related offences
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The Care Provider is at fault for failing to make a Deprivation of Liberty Safeguards referral in good time and losing clothing. The Care Provider also failed to monitor oral hygiene, complete adequate risk assessments, or record properly. As a result of these faults there is uncertainty about whether Mrs D was properly cared for, and whether it was appropriate for the Care Provider to ask her to look at alternative care homes. The Care Provider has agreed to make service improvements, procedural changes, and payments to Mrs D and Mr C to remedy the complaint. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-009-699 UK21-99953
Bupa Care Homes (AKW) Limited Bupa Bupa 500 2020 20200630 safety-related offences
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The care and treatment provided to Mrs X did not always meet expected standards. The actions of the care provider caused injustice to Mrs X, which it agrees to recognise by a payment for her benefit. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-011-615 UK21-99964
Bupa Care Homes (CFC Homes) Limited Bupa Bupa 250 2021 20210216 safety-related offences
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Mrs Y complains about the care provided to her late mother, Mrs X, in a nursing home in the way she was moved and handled during an assessment. Mrs Y says this caused Mrs X and the family distress. The Ombudsman finds fault in the Care Provider's actions which caused injustice. The Care Home has agreed to apologise to Mrs Y, make a payment to her to acknowledge the impact of its fault, share this statement with its complaints team for learning, and arrange up-to-date manual handling training for staff. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-011-992 UK21-99965
Bupa Care Homes (CFC Homes) Limited Bupa Bupa 0 2020 20200313 safety-related offences
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Mr and Mrs A complain about their late relative Mr B's care in a nursing home. There was poor record keeping by the Care Provider and so we uphold this part of the complaint. The Care Provider has already remedied any injustice. We are satisfied wound care was appropriate and in line with Regulation 17 of the 2014 Regulations and so do not uphold this part of Mr and Mrs A's complaint. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-013-301 UK21-99969
Bupa Care Homes (CFC Homes) Limited Bupa Bupa 0 2020 20200401 safety-related offences
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Ms X complained about the level of care provided to her mother, Mrs M, whilst she was in a care home. The care provider was at fault for failing to put Mrs M's name on the list to be seen by a nurse practitioner when Ms X requested this. It has already apologised for this. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-013-346 UK21-99970
Bupa Care Homes (ANS) Limited Bupa Bupa 250 2020 20200814 safety-related offences
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Mrs D complained about the quality of care provided to her mother Mrs X. The care provider failed to provide adequate care to Mrs X. There were a lack of adequate assessments and care plans and a lack of referrals for specialist input. This impacted on Mrs X's well-being and caused Mrs D distress. The care provider should make a payment to Mrs X and to Mrs D to acknowledge the injustice caused. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-013-428 UK21-99971
Bupa Care Homes (GL) Limited Bupa Bupa 0 2020 20200930 safety-related offences
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Mr B, complains on behalf of his grandmother, the late Mrs C, about the care provided to her at one of the care provider's homes. The Ombudsman finds some fault in record keeping. That fault led to uncertainty for Mrs C's family about the care she had received. The care provider has agreed to provide a formal apology to the family and implement service improvements. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-014-350 UK21-99972
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 500 2020 20200825 safety-related offences
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Mr X complained about his father's care in a care home. There was fault in the Care Provider's communication and record-keeping. It provided contradictory and confusing information to the family and did not arrange a health appointment and prescription. There were delays in its complaint handling. The Care Provider's faults did not cause injustice to Mr X's father, but they did cause time and trouble for Mr X and the family experienced some worry. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-014-601 UK21-99974
Bupa Care Homes (BNH) Limited Bupa Bupa 0 2021 20210329 safety-related offences
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We found that Allington Court Care Home failed to maintain appropriate records, failed to properly monitor Mr X's mother's food and fluid intake and did not pass on accurate information to another care home. Mr X also complained that Allington Court wrongly influenced decisions taken about his mother's eligibility for CHC. We found no fault in this respect. We recommended a remedy to recognise that the family were left with some uncertainty about the impact of the fault on their mother. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-015-918 UK21-99980
HC-One Beamish Limited HC-One Limited HC-One Limited 250 2021 20210112 safety-related offences
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Mr X complained about the care his late mother Mrs F, received at Melbury Court care home (the care provider) between February and July 2019. The care provider was at fault. The care provider failed to adequately administer Mrs F's pain relief and failed to address her regular refusal of personal care. The care provider agreed to pay Mr X £250 to acknowledge the distress and uncertainty caused to him by the faults. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-019-329 UK21-99993
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 100 2021 20210302 safety-related offences
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The Care Provider failed to properly communicate with Ms X about the breakdown of a heating boiler at a care home her parents resided in. It acknowledged it could have dealt with her enquiries about this, and subsequent complaints better. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/19-021-105 UK21-100000
HC-One Oval Limited HC-One Limited HC-One Limited 0 2021 20210316 safety-related offences
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The Ombudsman finds the care provider caused Mrs X an injustice in failing to provide satisfactory care to her. This includes poor hygiene and nutrition levels, and for failing to adhere to its own risk assessments. The care provider has agreed to apologise to Mrs X and pay a financial remedy. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-003-652 UK21-100013
HC-One Oval Limited HC-One Limited HC-One Limited 400 2021 20210316 safety-related offences
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Mrs C complained about the way the care home responded to her mother's falls. We found with the care provider's actions. The care provider has agreed to apologise to Mrs C and her mother and pay each of them a financial remedy for the distress they experienced. It will also share the lessons learned with its staff. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-007-882 UK21-100028
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 150 2021 20211028 safety-related offences
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Mr C complains the Care Provider failed to secure extra support for Mr D. The Care Provider is at fault for failing to assess and document whether Mr D needed one-to-one care. The Care Provider's contract is also unclear about when it will provide extra care. As a result, Mr C has the uncertainty of not knowing whether the additional care was necessary and whether the time, trouble, and anxiety of securing another care provider was warranted. The Care Provider should pay Mr C £150, review its contract and remind staff about recording key information. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-008-701 UK21-100030
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 500 2021 20210803 safety-related offences
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the complainant Mrs X complained about the poor service given at the Care Provider's Mortain Place care home at Pevensey Bay Road Eastbourne and its offer of a remedy. The Care Provider said it provided care in line with the care plans but recognised Mrs X's dissatisfaction and offered £500. We found the Care Provider caused an injustice for which it offered a proportionate remedy. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-009-068 UK21-100031
HC-One Limited HC-One Limited HC-One Limited 0 2021 20210818 safety-related offences
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Wirral University Teaching Hospital NHS Foundation Trust acted with fault by not including Mrs X's medication changes to her discharge paperwork. The Trust has remedied the injustice to Mrs X's son, Dr Y. Also, Liscard Group Practice and Leighton Court Care Home did not contribute to a delay restarting Mrs X's medication. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-011-447b UK21-100038
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 0 2021 20210824 safety-related offences
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Miss X complained about how the Care Provider billed her for her mother's care fees. The Care Provider was at fault for delays in sending Miss X suitable written information on the fees and for delays in contacting Miss X for outstanding debt. This caused her distress. The Care Provider has already remedied this injustice by cancelling around £23,500 in care fees. It has agreed to remind its staff to respond to correspondence promptly to prevent the fault occurring again. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-013-934 UK21-100043
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 300 2021 20211025 safety-related offences
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Mr X complained about the poor care his late father, Mr Y, received from Barchester Healthcare Homes Limited. The Care Provider was at fault as it failed to recognise Mr Y was seriously ill and did not take appropriate action. There were also errors in communication and record keeping and Mr Y's individual needs were not considered. The Care Provider has agreed to apologise and pay £300 to Mr X and the family to acknowledge the distress caused by the poor care Mr Y received. The Care Provider will also review staff knowledge and understanding in relation to the poor care which was delivered. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/20-014-154 UK21-100046
HC-One Oval Limited HC-One Limited HC-One Limited 450 2021 20211025 safety-related offences
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Mrs C complains on behalf of her mother, Mrs J, that the Care Provider did not share her mother's care plans between 2019 and 2021. She also says the lift at the Care Home was out of order meaning Mrs J missed a number of appointments about her hearing and she was unable to access social spaces and activities. We find fault with the Care Provider's poor recording of Mrs J's care plan reviews which caused her and Mrs C uncertainty. The lack of a working lift was service failure which caused Mrs J an injustice. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-000-236#point5 UK21-100050
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 150 2022 20220821 safety-related offences
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Mrs D complains about the standard of care and support her father (Mr H) received while in residential care. Among other things, Mrs D says the Care Provider failed to meet Mr H's health and care needs and provided him medication he was not prescribed. We found some fault by the Care Provider in relation to its record keeping and care notes. However, there is no evidence to suggest Mr H suffered an injustice as a result of the fault identified. That said, the fault did cause Mrs D an injustice and so we have made a number of recommendations for the Care Provider to remedy this. We did not identify any other fault in this case. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-004-973 UK21-100064
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 500 2023 20230201 safety-related offences
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Mrs Y complains about the care delivered to her husband, Mr Y, while resident at St Thomas Nursing home. We find fault because of poor record keeping and a failure to evidence that staff administered a prescribed toothpaste at the required frequency. We also find the home failed to evidence the outcomes of monthly reviews undertaken regarding Mr Y's fall risk. We find these failures created distress and uncertainty for Mrs Y which the provider will remedy with a symbolic payment of £500. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-016-634 UK21-100100
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 500 2022 20220929 safety-related offences
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Mrs C complains about the standard of care provided by the Care Provider. The Care Provider is at fault for failing to retain and record interventions which has caused uncertainty about whether it cared for Mrs C's mother, Mrs D, properly. The Care Provider has accepted some fault, apologised, agreed to pay Mrs C £500, and take action to improve future practice. To reflect the further faults I have found, the Care Provider has agreed to make further service improvements including reminding staff about recording contemporaneous daily records and completing nutrition and toileting plans. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-017-428 UK21-100106
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 150 2022 20221123 safety-related offences
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Mrs F complained the Care Provider failed to provide acceptable care to her father during his stay at its care home. She also says it failed to properly organise family contact and visits and it discharged him from the care home when he had COVID-19. We find the Care Provider failed to maintain complete records. The Care Provider has agreed to our recommendations to address the injustice caused. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/21-018-065#point6 UK21-100110
HC-One Limited HC-One Limited HC-One Limited 300 2022 20221107 safety-related offences
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Miss X complained about the care HC-One Limited provided to her friend Mr Y during his stay at a care home. HC-One Limited was at fault for failing to produce adequate care plans or offer care to meet Mr Y's needs. This caused Mr Y distress and uncertainty. It was also at fault for failing to consider whether to contact Miss X about Mr Y's refusal to accept some care. This caused her distress. HC-One will pay Mr Y £200 and Miss X £100 in recognition of that injustice. It has already taken some action to prevent the fault occurring again, but it will also remind staff they must offer the care set out in someone's care plan and record doing so. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-004-066#point5 UK21-100131
Bupa Care Homes (BNH) Limited Bupa Bupa 300 2023 20230213 safety-related offences
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Mrs D complains that the care provided to her late mother, Mrs J, in Hutton Village Care Home, operated by Bupa, was inadequate. We found some of the care provider's actions caused uncertainty to Mrs D and distress to her late mother. The care provider has agreed to apologise, make a payment to Mrs D and reduce the care fees to remedy this. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-009-057#point5 UK21-100145
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 0 2023 20230309 safety-related offences
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Mr X complained about the care Barchester Healthcare Homes Limited (the Care Provider) provided to Mr Y at the end of his life. He says this caused them both significant distress. We find the Care Provider was not at fault in most of the issues he complained about, but it did cause significant distress when Mr Y's bed crashed down unintentionally. We recommended the Care Provider apologise, check all beds for similar risks, and put in place a strategy to avoid similar incidents in future. It agreed to do this. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-009-105#point5 UK21-100146
Bupa Care Homes (PT Links) Limited Bupa Bupa 700 2023 20230307 safety-related offences
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Mrs X complained about the care provided to Mr Y during his short stay at The Links. Mrs X says the Care Provider did not keep Mr Y safe and did not meet his care needs as agreed. We find the Care Provider at fault in the way it cared for Mr Y, and this caused Mr Y, Mrs Y and Mrs X injustice. We recommended the Care Provider reimburse the full cost of his stay and pay Mrs Y £500, and Mrs X £200. It should also provide an action plan showing progress on the actions it identified to avoid similar faults in future. It has agreed to complete these actions. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-010-506#point5 UK21-100152
Bupa Care Homes (PT Lindsay) Limited Bupa Bupa 0 2023 20230402 safety-related offences
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We have upheld a complaint about poor nutritional care. The Care Provider has already offered an appropriate payment to reflect the injustice to Mrs Y. It will carry out a spot check to ensure improvements to practice are being implemented. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-014-346#point5 UK21-100169
Bupa Care Homes (CFHCare) Limited Bupa Bupa 500 2023 20230625 safety-related offences
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Care provided to Mrs X during a residential respite stay was below an acceptable standard. We have made recommendations to address this. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services health services and insurance https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-015-178#point5 UK21-100173
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 500 2023 20230614 safety-related offences
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The care provided to Mrs Y in a residential care home fell short of expected standards. I am satisfied this has been properly investigated by the relevant Council under safeguarding. I do not consider the Care Provider's complaint response to be adequate because it lacks an apology for the faults identified and fails to acknowledge the distress caused to Mrs Y's representative UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/decisions/adult-care-services/residential-care/22-015-439#point5 UK21-100175
Barchester Healthcare Homes Limited Barchester Healthcare Ltd Barchester Healthcare Ltd 0 2021 20210113 safety-related offences
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Ms X complained the care home failed to provide the contracted accommodation she agreed to. The care home has accepted fault for not providing the contracted accommodation and delays in handling the complaint. The care home reduced the balance owed by £2,000. The Ombudsman considers this reduction a suitable way to remedy the injustice caused. The Care Home offered to remove the final seven days' worth of charges due to Ms X vacating the room. The Ombudsman considers this reduction appropriate. UK-LGSCO Local Government and Social Care Ombudsman United Kingdom privately held healthcare services care homes https://www.lgo.org.uk/Decisions/SearchResults?t=0&fd=0001-01-01&td=2023-09-22&dc=u%2B&atype=Care%20provider&sortOrder=descending&page=35 UK21-100193
Cygnet Health Care Limited Universal Health Services Inc. Universal Health Services Inc. Harrow Middlesex England 0 2023 20231018 safety-related offences
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The Care Quality Commission (CQC) rated Cygnet Hospital Harrow as inadequate. UK-CQC Care Quality Commission United States publicly traded healthcare services hospitals (for-profit) US9139031002 https://www.cqc.org.uk/press-release/cqc-finds-inadequate-care-being-provided-cygnet-hospital-harrow UK21-104627
CareTech UK Ltd CareTech Holdings CareTech Holdings England and Wales 1176 2023 20231004 employment-related offences
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Breach of Contract, Contract of Employment, Unlawful Deduction from Wages, Written Pay Statement UK-ET Employment Tribunal United Kingdom privately held healthcare services healthcare services https://assets.publishing.service.gov.uk/media/653b9cf8d10f3500139a6a84/Mr_R_Richards_-v-_CareTech_UK_Ltd_-_3200299_2023_-_Judgment.pdf UK21-104959
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220504 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107629
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220504 safety-related offences
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Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107630
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220504 safety-related offences
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Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107631
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220504 safety-related offences
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Priority Action Notice served requiring that the responsible individual must, without delay, report to the service provider- (a) any concerns about the management or provision of the service, (b) any significant changes to the way in which the service is managed or provided, and (c) any concerns that the service is not being provided in accordance with the statement of purpose for the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107632
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220429 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107633
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220429 safety-related offences
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Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107634
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220429 safety-related offences
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Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107635
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220429 safety-related offences
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Priority Action Notice served requiring that the responsible individual must, without delay, report to the service provider- (a) any concerns about the management or provision of the service, (b) any significant changes to the way in which the service is managed or provided, and (c) any concerns that the service is not being provided in accordance with the statement of purpose for the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107636
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2021 20211028 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107637
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2021 20211028 safety-related offences
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Priority Action Notice served requiring that the service provider must have arrangements in place to ensure that all persons working at the service (including any person allowed to work as a volunteer) are able to raise concerns about matters that may adversely affect the health, safety or well-being of persons for whom the service is provided. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107638
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2021 20211028 safety-related offences
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Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107639
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2021 20211028 safety-related offences
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Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107640
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220427 safety-related offences
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Priority Action Notice served requiring that the responsible individual must, without delay, report to the service provider- (a) any concerns about the management or provision of the service, (b) any significant changes to the way in which the service is managed or provided, and (c) any concerns that the service is not being provided in accordance with the statement of purpose for the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107641
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220427 safety-related offences
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Priority Action Notice served requiring that the responsible individual must ensure that there are effective systems in place in relation to the keeping of records, which include systems for ensuring the accuracy and completeness of records which must be kept by regulation 40. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107642
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220427 safety-related offences
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Priority Action Notice served requiring that the responsible individual must- (a) visit the premises from which the service is provided, (b) meet with members of staff who are employed by the service provider from each place in respect of which the responsible individual is designated, and (c) meet with children who have been placed by the service provider and their foster parents. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107643
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220427 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107644
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220427 safety-related offences
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Priority Action Notice served requiring that the service provider must have arrangements in place to ensure that all persons working at the service (including any person allowed to work as a volunteer) are able to raise concerns about matters that may adversely affect the health, safety or well-being of persons for whom the service is provided. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107645
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220427 safety-related offences
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Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107646
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220427 safety-related offences
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Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107647
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220812 safety-related offences
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Priority Action Notice served requiring that the responsible individual must, without delay, report to the service provider- (a) any concerns about the management or provision of the service, (b) any significant changes to the way in which the service is managed or provided, and (c) any concerns that the service is not being provided in accordance with the statement of purpose for the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107648
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220812 safety-related offences
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Priority Action Notice served requiring that the responsible individual must ensure that there are effective systems in place in relation to the keeping of records, which include systems for ensuring the accuracy and completeness of records which must be kept by regulation 40. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107649
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220812 safety-related offences
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Priority Action Notice served requiring that the responsible individual must- (a) visit the premises from which the service is provided, (b) meet with members of staff who are employed by the service provider from each place in respect of which the responsible individual is designated, and (c) meet with children who have been placed by the service provider and their foster parents. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107650
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220812 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107651
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220812 safety-related offences
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Priority Action Notice served requiring that the service provider must have arrangements in place to ensure that all persons working at the service (including any person allowed to work as a volunteer) are able to raise concerns about matters that may adversely affect the health, safety or well-being of persons for whom the service is provided. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107652
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220812 safety-related offences
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Priority Action Notice served requiring that the service provider must have a policy and procedures in place on the use of control or restraint. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107653
Cambian Whinfell School Ltd CareTech Holdings CareTech Holdings Wales 0 2022 20220812 safety-related offences
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Priority Action Notice served requiring that the service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of the service. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services healthcare services Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107654
HC One Limited HC-One Limited HC-One Limited Wales 0 2023 20230127 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107987
HC One Limited HC-One Limited HC-One Limited Wales 0 2023 20230127 safety-related offences
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Priority Action Notice served requiring that the service provider must put arrangements in place to ensure that individuals are safe and are protected from abuse, neglect and improper treatment. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107988
HC One Limited HC-One Limited HC-One Limited Wales 0 2022 20220118 safety-related offences
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Priority Action Notice served requiring that the responsible individual must appoint a person to manage the service. But this requirement does not apply if the conditions in paragraph (2) or (3) apply. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107989
HC One Limited HC-One Limited HC-One Limited Wales 0 2022 20220826 safety-related offences
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Priority Action Notice served requiring that This regulation applies where the service provider is an individual. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107990
HC One Limited HC-One Limited HC-One Limited Wales 0 2022 20220826 safety-related offences
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Priority Action Notice served requiring that the service provider must put arrangements in place to ensure that individuals are safe and are protected from abuse, neglect and improper treatment. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107991
HC One Limited HC-One Limited HC-One Limited Wales 0 2023 20230201 safety-related offences
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Priority Action Notice served requiring that the service provider must- (a) keep a record of- (i) the personal plan and any revised plan, and (ii) the outcome of any review, and (b) give a copy of the personal plan and any revised plan to- (i) the individual, (ii) any representative, unless this is not appropriate or would be inconsistent with the individual's well-being. UK-CIW Care Inspectorate Wales United Kingdom privately held healthcare services care homes Contained in a response to a Freedom of Information request received on 5 December 2023 UK21-107992
HC-One HC-One Limited HC-One Limited 0 2023 20231017 safety-related offences
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Social Care and Social Work Improvement Scotland served HC-One Limited a notice stipulating that unless there is a significant improvement in provision of the service at Chapel Level Nursing Home, it intends to make a proposal to cancel their registration in terms of section 64 of the Act. UK-CI Care Inspectorate United Kingdom privately held healthcare services care homes https://careinspectorate.com/berengCareservices/html/enforcements/uploadedEnforcements/Chapel%20Level%20Nursing%20Home%20-%20IN1%20-%20Improvement%20Notice_Redacted.pdf UK21-109063
Barchester Healthcare Limited Barchester Healthcare Ltd Barchester Healthcare Ltd Islington England 58694 2024 20240220 employment-related offences
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Employer named by the government for failing to pay the minimum wage. Penalty is the amount of wage arrears repaid. Companies were also liable for financial penalties for the breaches, but the amounts were not provided. UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom privately held healthcare services care homes https://www.gov.uk/government/news/over-500-companies-named-for-not-paying-minimum-wage Activities of head offices UK21-110582
HC-One Limited HC-One Limited HC-One Limited Darlington England 1171 2024 20240220 employment-related offences
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Employer named by the government for failing to pay the minimum wage. Penalty is the amount of wage arrears repaid. Companies were also liable for financial penalties for the breaches, but the amounts were not provided. UK-BEIS Department for Business, Energy & Industrial Strategy United Kingdom privately held healthcare services care homes https://www.gov.uk/government/news/over-500-companies-named-for-not-paying-minimum-wage Residential nursing care activities UK21-110719
HC-One Limited HC-One Limited HC-One Limited Bonnyrigg Scotland 400000 2024 20240222 employment-related offences
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HC-One Limited pleaded guilty to breaching Regulations Section 3(1) and Section 33(1)(a) of the Health and Safety at Work etc. Act 1974 after the death of a vulnerable resident at a care home. They were fined £400,000. Guilty Plea UK-HSE Health and Safety Executive United Kingdom privately held healthcare services care homes https://press.hse.gov.uk/2024/02/22/care-home-fined-following-death-of-vulnerable-resident/ UK21-111107
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